Jeremy Roach Email & Phone Number

Plainfield, Nj, Us

Somerset, New Jersey, United States

Our mission is to improve patient outcomes by co-creating safe and modern digital solutions for healthcare providers.

Somerset, New Jersey, United States

New Brunswick, Nj

• Managed a portfolio of small business accounts as the primary contact as well as supporting 13,000 commercial customers regionally.• Focused on retention and upselling, achieving high customer satisfaction.• Coordinated between departments to resolve complex service issues.• Content Expert in products, service, and operations, acted as a resource for other team members. • Developed fluency in Republic Services’ proprietary sales system through annual oral exams.• Built strong customer relationships, identifying hidden needs to provide tailored solutions.

New Brunswick, New Jersey

Junior Management position over 11 reps in our customer service department. Tasked to solve customer problems and create tailored solutions to keep customers. Interface with different departments as part of customer solutions. Key Accomplishments: • Manage a high-volume workload within a deadline-driven environment. Consistently meet performance benchmarks in all areas (speed, accuracy, volume). • Consistently saved about 70 percent of cancellation calls. • Act as one of the company’s primary mentors/trainers of both new and established employees. • Help company attain the highest customer service ratings (as determined by external auditors) -- earned numerous perfect scores in all categories including communication skills, listening skills, problem resolution and etiquette. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. • Conduct on-going voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

New Brunswick, Nj

Handle inbound/outbound calls with a wide range of service issues; working with other departments as needed to resolve service problems; sell residential service; sell roll-off containers to residential and commercial customers; negotiate prices with customers to save business; handle customer service online; use tracking software to verify service, locate drivers, and estimate service completion; flexibility to manage changes in procedures and work with different personalities over phone and with associates; advocate the value of Republic Services to the customer through excellent customer service.

Chicago Metropolitan Area, Illinois, United States

Product catalog production: My primary responsibility was to assimilate all product specs and information into a brand new catalog for both print and online distribution. I used the Adobe Creative Suite (CS4): InDesign, Illustrator, Photoshop and Acrobat extensively to layout the catalogs. Additionally, the project involved some page layout design, developing extensive product knowledge, researching and editing product information, copywriting, coordination with design department and the marketing teams in Hong Kong, Ireland and Mexico. Four total publications completed.

Greater Chicago Area

Part-time position contracted with Adecco USA. Required a high degree of knowledge of HD/Flat-screen televisions. Be personable and able to easily to start a conversation. Face-to-face sales ability required. Able to travel around the Chicago-land area. I consistently ranked number one and/or two in sales in Chicago metro area.

Chicago, Illinois, United States

Freelancing via Kelly Services, Inbound Call Center Sales Representative: Identify needs, inform and persuade customers on benefits of various advertising packages through the phone. Sold double the amount of my peers. Qualified to sell all classes of advertising. Also worked various positions such as City News Desk, CLTV Chicagoland Television News, Station, and National Accounts Advertising – placing ads in regional media outlets. Created a training manual for new employees on ad placement procedures.