Jeremy Roach Email and Phone Number
Jeremy Roach work email
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Jeremy Roach personal email
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Account Management and Customer Service is at the core of my work life. I strongly believe we are all in sales-regardless of career focus. Today's business environment has grown more complex and global. However, it always comes down to people, despite all the new technologies in place. I am an accomplished Account Manager with seven years ‘experience at Republic Services and have a passion for customer service and sales. I have consistently exceeded sales goals, earning the Republic Services Winner's Circle award in 2019, 2020, and 2021. My experience includes managing commercial accounts, leading residential account retention efforts, and supporting construction account management.Previously, I interned at Hamilton Communications in Chicago, an advertising and marketing communications firm. I also worked with the Tribune Company as a contractor. I held roles such as Classified Ads Account Executive, Obituary Desk, City News Desk, and National Accounts Advertising. I also created an employee manual for placing ads in various media and markets. Additionally, I worked as a receptionist for CLTV, a Chicagoland Cable News Channel and frequently engaged with local celebrities and radio personalities.One of my proudest achievements is earning my bachelor's degree. It took over ten years attending school in the evenings and weekends.Specialties: Account Management, Inside Sales, Customer ServiceHobby: Digital Multimedia ArtistSpecialties: Account Management/Inside Sales/Customer ServiceHobby: Digital Multimedia artist
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Inside Sales ExecutiveShi International Corp.Plainfield, Nj, Us -
Inside Sales Executive - HealthcareShi International Corp. Sep 2024 - PresentSomerset, New Jersey, United StatesOur mission is to improve patient outcomes by co-creating safe and modern digital solutions for healthcare providers.
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Inside Sales ExecutiveShi International Corp. Sep 2024 - PresentSomerset, New Jersey, United States
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Associate Account Manager-Northeast RegionRepublic Services Apr 2016 - Mar 2024New Brunswick, Nj• Managed a portfolio of small business accounts as the primary contact as well as supporting 13,000 commercial customers regionally.• Focused on retention and upselling, achieving high customer satisfaction.• Coordinated between departments to resolve complex service issues.• Content Expert in products, service, and operations, acted as a resource for other team members. • Developed fluency in Republic Services’ proprietary sales system through annual oral exams.• Built strong customer relationships, identifying hidden needs to provide tailored solutions. -
Customer Service Team LeadRepublic Services Oct 2015 - Jul 2016New Brunswick, New JerseyJunior Management position over 11 reps in our customer service department. Tasked to solve customer problems and create tailored solutions to keep customers. Interface with different departments as part of customer solutions. Key Accomplishments: • Manage a high-volume workload within a deadline-driven environment. Consistently meet performance benchmarks in all areas (speed, accuracy, volume). • Consistently saved about 70 percent of cancellation calls. • Act as one of the company’s primary mentors/trainers of both new and established employees. • Help company attain the highest customer service ratings (as determined by external auditors) -- earned numerous perfect scores in all categories including communication skills, listening skills, problem resolution and etiquette. • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. • Conduct on-going voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
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Customer Service RepresentativeRepublic Services Apr 2010 - Sep 2015New Brunswick, NjHandle inbound/outbound calls with a wide range of service issues; working with other departments as needed to resolve service problems; sell residential service; sell roll-off containers to residential and commercial customers; negotiate prices with customers to save business; handle customer service online; use tracking software to verify service, locate drivers, and estimate service completion; flexibility to manage changes in procedures and work with different personalities over phone and with associates; advocate the value of Republic Services to the customer through excellent customer service.
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Marketing Associate/Production AssistantLittelfuse Mar 2008 - Jan 2009Chicago Metropolitan Area, Illinois, United StatesProduct catalog production: My primary responsibility was to assimilate all product specs and information into a brand new catalog for both print and online distribution. I used the Adobe Creative Suite (CS4): InDesign, Illustrator, Photoshop and Acrobat extensively to layout the catalogs. Additionally, the project involved some page layout design, developing extensive product knowledge, researching and editing product information, copywriting, coordination with design department and the marketing teams in Hong Kong, Ireland and Mexico. Four total publications completed. -
Product Brand SpecialistSharp Electronics May 2007 - May 2008Greater Chicago AreaPart-time position contracted with Adecco USA. Required a high degree of knowledge of HD/Flat-screen televisions. Be personable and able to easily to start a conversation. Face-to-face sales ability required. Able to travel around the Chicago-land area. I consistently ranked number one and/or two in sales in Chicago metro area. -
Sales And Customer Service, Multiple PositionsTribune Publishing Company Jul 2006 - Apr 2007Chicago, Illinois, United StatesFreelancing via Kelly Services, Inbound Call Center Sales Representative: Identify needs, inform and persuade customers on benefits of various advertising packages through the phone. Sold double the amount of my peers. Qualified to sell all classes of advertising. Also worked various positions such as City News Desk, CLTV Chicagoland Television News, Station, and National Accounts Advertising – placing ads in regional media outlets. Created a training manual for new employees on ad placement procedures.
Jeremy Roach Skills
Jeremy Roach Education Details
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Painting/Drawing Studio Arts
Frequently Asked Questions about Jeremy Roach
What company does Jeremy Roach work for?
Jeremy Roach works for Shi International Corp.
What is Jeremy Roach's role at the current company?
Jeremy Roach's current role is Inside Sales Executive.
What is Jeremy Roach's email address?
Jeremy Roach's email address is je****@****ail.com
What schools did Jeremy Roach attend?
Jeremy Roach attended School Of The Art Institute Of Chicago.
What are some of Jeremy Roach's interests?
Jeremy Roach has interest in Arts And Culture.
What skills is Jeremy Roach known for?
Jeremy Roach has skills like Indesign, Adobe Creative Suite, Customer Service, Training, Management, Public Speaking, Marketing, Microsoft Office, Leadership, Editing, Photoshop, Social Media.
Who are Jeremy Roach's colleagues?
Jeremy Roach's colleagues are Alexander Florez, Adam Sachs, Daniel Scalgione, Patrick Groh, Alex Wozniak, Brittany Phillips, Angel Mansfield.
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Jeremy Roach
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