Build out no code automations to fully coded and customized automations with AI integrations for small business owners. Increasing production, reducing errors, and improving processes all around.

At the helm of an innovative and customer-centric insurance agency delivering exceptional protection solutions. Relentlessly dedicated to clients, making a positive impact on their lives by ensuring they have the coverage they need for peace of mind in an ever-changing world. Providing visionary leadership to drive the agency's strategic direction, growth, and profitability. Responsible for setting clear goals and objectives while continuously seeking opportunities for expansion and improvement. Spearheading business development efforts, identifying new markets, partnerships, and opportunities to enhance our agency's presence and reach. Responsible for financial management, including budgeting, forecasting, and monitoring financial performance to ensure the agency's long-term success and sustainability. All while ensuring the agency stays at the forefront of industry trends and emerging technologies, driving innovation within the agency to better serve our clients and streamline operations.

Freelance Graphic Designer that specializes in Logo and Web Design. Working directly with clients understanding their design needs and bringing their ideas to life. Prepare and produce proposals and presentations for clients. Develop designs based on clients requirements. Work in tandem with clients on designs based on requirements, modifications and feedbacks. Identify and utilize appropriate software including Adobe Creative Cloud software, Xcode, Sketch, etc. Update clients on progress, changes and adjustments while adhering to strict deadlines. Handle confidential documents professionally. Ensure the final project is proof read for accuracy and quality.

Managed Florida, DC, Virginia, and Maryland markets remotely from Texas. Handling over $250,000 in monthly revenue across markets. Turning Florida from a negative market to being profitable for the first time since it's launch. Coordinated repairs and renovations from start to finish communicating directly with clients, field team, and contractors ensuring schedules lined up for pre-con meetings as well as post-con inspections all while meeting repair deadlines 93% of the time. Handled estimating while spearheading client negotiations/approval conversations and beginning to create and grow the relationship for additional prospective work. Created and submitted positive and negative COs as well as processed institutional client DCOs. Organized purchasing receipts ensuring all payments were accurate and all material accounted for before paying out contractors. Completed quality checks on work completed, ensuring client's satisfaction, and scheduling any recall work needed prior to processing any payments. Generated and processed invoices and bill payments for AR and AP once all work was completed, QC'd, and all permits and inspections were signed off on.

• Managed the service department with remote and in-person agents including Commercial, P&C, and Retention Teams for a growing start up company. Oversaw more than 20 Licensed General Lines agents servicing and writing policies in 35 states including Flood insurance, Homeowners, Renters, Condo, Auto, NNO, Trucking, Business Auto, BOP, Umbrella, General Liability, Etc. Specializing in cross selling and retention efforts.• Built out the team from the ground up generating best practice processes and creating formal process documents for service and sales. Implemented and managed centralized reference guides for carrier trainings, carrier appetites, agent licenses, and contact lists. Worked closely with Licensing, Education, Carrier Relations, Reporting, and Service to ensure all departments had access to crucial up to date references and trainings.• Created, edited, and published training videos for new hires and promoted agents. Developed, scheduled, and taught through in person and remote workshops. Ensured agents were up to speed on all 40+ carrier's websites and underwriting guidelines including State Auto, Nationwide, Safeco, Travelers, Hippo, National General, Progressive, NBIC, Coverwhale, Clearcover, Berkshire Hathaway, Branch, Chubb, Coterie, Kemper, and many more.• Hiring manager for all of service partnering with Education to create a detailed and effective interview packet including questions meant to unearth personality traits and characteristics rather than focusing on past job experience. Focused heavily on the heart, drive, mindset, and potential of the candidates to build a team of energetic and passionate insurance agents with the client's care being their up most priority. Interviewing anywhere from 5 to 20 candidates per week while continuing to manage the on floor activities of the team.

Managed a team of 30 staff members spread out across 3 states. Built relationships through the vendor network and client lists continuing to sell our product and performance to garner additional vendors and work volume from current clients and prospective clients. Continuously received new volume from clients who were either directly pleased with current performance and product pricing or had received positive references based on relationships with existing clients. Assisted with contract negotiations including but not limited to preparing and delivering proposals, reviewing contracts in detail sending feedback to client based on recommended amendments, setting pricing, and negotiating the overall terms of the contract. Revamped KPIs for existing processes while determining appropriate KPIs for new processes, monitoring employee production ensuring compliance. Increased compliance with escalation resolution KPIs by 300% within first 6 months of managing team bringing the team back into compliance by a factor of 43%. Handled quarterly reviews for each employee addressing concerns with KPIs while highlighting strengths ahead of the annual merit increase review. Handled in person and Zoom interviews to fill open positions on the team. Created detailed training guidelines of each process handled by the team including screen recordings and video/audio recordings to assist with maximizing production. Assisted with creating training videos for all departments within the company. Including recording, editing, and publishing. Reviewed insurance claims and repair estimates/scopes ensuring inspections were scheduled timely and repairs were being completed as expected. Created and maintained Macro Enabled reports in excel ensuring their accuracy, timeliness, and efficiency based on client requests. Handled highly escalated calls and emails working to de-escalate them efficiently without any further interactions needed to resolve the matter at hand.

Managed a team of 8 in-office staff members handling all inspection portfolios nationwide for more than 30 clients. Compiled and sent daily re-cap reports to upper management and clients documenting the activity of each client’s queue. Researched and managed a nationwide queue of over 900 loans a month with incorrect addresses working to resolving the inconsistencies and guiding inspectors to the correct property by using GIS searches, working directly with tax assessor offices, and creating directional mapping to assist the locating of the subject property.

Audited completions and inspections in order to help the company maintain an above par accuracy rating. Reviewed invoices, ensuring that each vendor was paid correctly for the work performed. Inspected vendor’s bids approving or releasing to the client each item needed to comply to local codes and client requirements.

Managed the online sales of Motorcycles, parts, and accessories available in the store. Promoted products across all major social media platforms. Handled email and phone communication selling and up-selling the products in stock.

Managed shipment of product to maintain availability within the store. Oversaw layout and supply of inventory for customer accessibility. Assisted with management reports and inter-departmental development. Trained and mentored new associates. Selected by management to travel for new store set up and training of the staff. Entrusted with placement in management training processes while awaiting an opening.

Provided a high level of service to each customer interaction while maintaining a balanced cash drawer. Became proficient in WIC requirements to ensure each transaction was processed quickly and correctly. Recognized as fastest cashier currently employed.

Supplied support to the cashiers by packaging purchases, assisting the customer to their vehicle and returning carts to the bay. Groomed the parking lot to keep it clean and free of debris. Recognized as fastest sacker currently employed.

Marketed available rooms to rent across all major social media sites. Walked the local college campuses completing in person "cold calls" garnering contact information from prospective leasers and scheduling appointments to view the apartments. Completed 50+ cold calls per day over the phone assisting with bringing in over 580 new residents to the complex in just 3 months. Created, marketed, and ran multiple community driven events to assist with marketing and selling the apartment's available. Executed lease contracts and appropriate paperwork for new residents. Showcased the model apartments to prospective tenants. Named the top salesman four months in a row. Provided on-call support for residents coordinating maintenance as needed. Planned community events by managing all arrangements and any necessary approvals or permits. Prepared the model apartments and kept them in showcase condition.