Consulting firm executive leading initiatives in strategic planning, operational reform, change management, training and organizational transformation.

Owner/operator of a thrift and consignment store. The store focuses on high quality clothing, housewares, and accessories. However, it also sales original products created by black entrepreneurs. The store is highly focused on community building and economic stability within the black community.

Responsibilities: Operational oversight for 9 primary care and specialty health centers Accountable for regional quality metrics, TJC compliance and HRSA compliance Operations representative for region on quality committees, governance committees and ad-hoc committees Leadership development, coaching, and oversight of health center managers within the regionAccomplishments: Increased regional patient satisfaction by 5% Increased cash collections by 20% … Show more Responsibilities: Operational oversight for 9 primary care and specialty health centers Accountable for regional quality metrics, TJC compliance and HRSA compliance Operations representative for region on quality committees, governance committees and ad-hoc committees Leadership development, coaching, and oversight of health center managers within the regionAccomplishments: Increased regional patient satisfaction by 5% Increased cash collections by 20% $1.9 Million dollar surplus at the close of the fiscal year. Served as the community health fair committee chair bringing thousands of dollars in savings and donations to the organization. Doubled health fair attendance and brought positive ROI. Increased provider schedule utilization by 15% Successfully integrated substance abuse treatment program (Buprenorphine) into the region Increased the practice size and patient volume across 3 health centers and stabilized the other half.. Show less

The center has OB/GYN, and family practice services. The Health Center Manager is responsible for health center revenue, staffing, budgeting, and day to day operations. Responsible for creating growth in encounters and planning/forecasting for the health center.

After managing the launch of the central scheduling department pilot, examined data to develop the policies and procedures of this department. Responsible for the continued optimization and expansion of this department including systems, staffing, and technology. Works in conjunction with the 40+ health centers within the organization to bolster patient volume and increase preventative care outcomes. Increased patient satisfaction in phone systems and appointment availability. Also, maintains a… Show more After managing the launch of the central scheduling department pilot, examined data to develop the policies and procedures of this department. Responsible for the continued optimization and expansion of this department including systems, staffing, and technology. Works in conjunction with the 40+ health centers within the organization to bolster patient volume and increase preventative care outcomes. Increased patient satisfaction in phone systems and appointment availability. Also, maintains a 7 second average answer time while keeping the average talk time below 2 minutes and 30 seconds with a 5,000 call per week volume. Show less

Managed the successful pilot of a new call center for the organization. Served as the interm manager of the call center while working on the expansion of its services. Managed the implementation and operation of a dictation systems for the clinial providers of the organization. Developed reporting for provider productivity, HR, and finance.

Clinic Administrator for a Rural Health Center operated through NIU.

Hired because of the work I completed during my internship. Planning and implementing programming for Oak Crest Residents.

Responsible for auditing the hotel records and closing accountsAwarded a cash prize for winning the "Catch Me at My Best" program for costumer service and hospitality

Responsible for the safety and security of employees & patrons of the property through fire watch patrols

Data entry pertaining to placement of recently released prison inmates into post incarceration facilitiesGathered information on prisoners and facilities through research in order to update and enter data Clerical work and formulating informational packets on treatment facilities, halfway houses, and group homes

Responsible for organizing and implementing programming for students to participate Responsible for distributing information through creating flyers and bulletin boardsResponsible for checkouts, check-ins, lockouts, and room inspections