• Responsible for gathering business requirements from stakeholders for automations and PowerApps websites• Create required documentation including the Process Design Documents (PDDs) that include input from the business user as well as documented steps the bot will take to run the process• Work with the RPA and PowerApps Developers throughout the project lifecycle including the User Acceptance Testing (UAT) phase

• Support CareMore provider data, processing their weekly files into Trizetto Facets using Microsoft Access, SQL Server Integration Services (SSIS) and SQL Server Management Studio (SSMS)• Create documented processes and procedures on the team Confluence website to support processing the weekly CareMore files• Trained in Remote Process Automation technology using UiPath StudioX application• Supported provider data listed in the Blue Cross Blue Shield Association (BCBSA) online directory• Supported the Member360 internal application through troubleshooting and managing access• Created Business Requirement Documents for enhancements and adding new markets to Member360• Worked with Compliance to manage access for 12,000+ users• Ran queries on various databases for membership, eligibility and claims data• Provided support during integration and user acceptance testing (UAT)

• Completed Symantec Endpoint Protection (SEP) 12 install on all Obici Hospital desktops and laptops.• Provide support of all Hewlett Packard based PCs, FloCarts, and Laptops which use Epics Hyperspace Electronic Health Record application.• Assist Local Area Network (LAN) and Wide Area Network (WAN) Engineers in support of network jacks, switches, and routers.

• Provide support of Gannett’s newspaper and broadcast websites documenting issues using Service Now ITIL application• Conduct triage and troubleshooting using knowledge of applications environment and workflow • Query Microsoft SQL database for customer information• Create Knowledge articles to assist Technical Support Specialists

• Managed teams for internal department transitions of computer equipment• Completed Utimaco Encryption project of roughly 800 desktops and laptops• Completed Electronic Finger Print project for the Human Resources department• Monitored and eradicated Virus and Malware activity• Provided Tier II hardware and application support in Windows XP environment• Reimaged and configured desktops and laptops using business specific applications• Monitored and supported Polycom Video Conference equipment

Contract position at Capital Group• Deployment of Windows 2000 desktops to Windows XP environment

• Technical Writer for the NETWARCOM Cyber Condition Zebra (CCZ) Crisis Action Team, which strengthened network defenses• Managed objects across an enterprise using Windows 2000 Active Directory and Terminal Services Client• Provided hardware and application support for the Navy Marine Corp Intranet (NMCI) users

Contract position working at National Grid• Provided technical support to approximately 1,100 end-users• Implemented technical refresh of Dell Windows NT systems to new Compaq Windows XP systems• Configured commercial software based on end-user requirements

• Configured desktop computers and laptops to acquire and analyze data• Seized computers and electronic media for analysis• Created backup copies of hard drives and electronic media to cd and dvd

• Acquired and preserved computer evidence for federal law enforcement investigations• Created backup copies of hard drives and electronic media to cd and dvd• Recovered data including password protected, deleted, and partially overwritten files

• Deployed local area networks; setup connectivity to wide area network• Configured TCP/IP for communication across WAN• Installed network cable and certified install with specialized hardware• Diagnosed hardware/software issues to determine resolution