Directed various aspects for a cloud SaaS ecommerce platform provider processing over $5B ecommerce transactions annually. Manage Operations and Triage, Engineering Productivity and Automation, and Testing and Deployment teams across the globe with over 30 direct reports. Manage incident and issue support process to reduce overall number of organizational issues and time to return to service. Oversee project budgeting, implementation, and infrastructure cost optimization.• Manage multiple engineering teams focused on incident management, systems and infrastructure monitoring, and release and platform deployment. This includes resource management, project management, metrics measurement and reporting, and operational delivery for the entire organization.• Collaboration across the organization including Product Management, Engineering Delivery teams, Client Support and Services, to establish clear project deliverables and measurements. Responsible for the implementation and operational support of those deliverables.

Director of Subscriptions Quality and Engineering 2016-2018Responsible for the quality delivery of new and legacy subscriptions offerings and services. Provided the leadership and direction of the quality engineering process and testing methodology. • Managed a globally distributed quality engineering team of 10+ resources for all subscriptions platforms and services.• Managed large scale commerce driven projects by directing multiple engineering teams’ delivery efforts. This included working directly with the managed client base and internal stakeholders.

Associate Director, Quality Engineering Program Management 2014-2016Responsible for the quality deliverables and implementation of all quality engineering efforts across the organization. Collaborated with the engineering development teams and product teams to build large scale project plans. Responsible for creating and maintaining the quality engineering standards and process for the organization.• Directed a Quality Engineering leadership team of 10+ managers and leads. This included professional development and direction for the team.• Focused on process improvement and gap mitigation for internal teams and external clients, including staying up to date on industry standards and practices.• Directed commerce driven projects and initiatives for large scale clients including Microsoft and Samsung.

Senior Manager, Quality Engineering 2011-2014Soley responsible for the quality engineering roadmaps, deliverables and standards for microsoftstore.com, which represented 30% of company revenue.• Directed a globally distributed quality engineering team of 20+ quality engineers. This included all resource management and professional development.• Facilitated project and feature delivery directly with Digital River engineering and Microsoft engineering teams. This included creation, implementation, and management of all testing project plans and deliverables. Required frequent travel to work with the client to on delivery initiatives and operational improvements

- QA test lead overseeing Digital River World Payments testing efforts.- Provided project direction and supervision to a testing team of 6 team members.- Helped develop the testing strategy and management for a new platform.- Developed and reported the testing metrics for the project. Insured that the test team adhered to the department and company standards for testing principles.

- Primary tester on the reporting application which was a business objects based application. Test Case development and test execution for new reports and identifying and testing defect fixes for existing reports were my main focus.- Sole tester on the PFM 3.0 web application for reporting. PFM 3.0 was a new business intelligence application being developed for future release. My main responsibilities were for requirement analysis, capacity planning for QA, risk identification, test case creation, and code review.- Tester on the PFM 2.0 Web Application. This included project work for several large projects. Responsibilities include requirement analysis, test plan development and review, test case development and review, functional testing and post project audit.- I led a project to identify the best tool for PeopleNet to utilize to test web applications across multiple browsers. This included identifying the products, testing the products, consulting with the companies and ultimately presenting the best product to management.- Proficient in the use of Testopia, Bugzilla, Target Process, MySQL, BO reporting, and JasperSoft reporting.

- Sole tester on company branded payment method/account manager. I fully managed the project from the quality assurance perspective. Primary responsibilities included requirement analysis, test case development, functional testing and post project audit. Project responsibilities included working with an internal development team and an external development team remotely.- Managed all of the testing responsibilities for Digital River’s payment processing platform. This included testing of all of the integrations with our front end commerce platforms, payment processors, accounting, and reporting departments. The platform processed over $100+ million dollars in transactions. This included managing our large payment projects and our bi-weekly releases.- I was the subject matter expert on payments for Digital River. This included not only the QA department, but the overall company and external clients. This included training, and formal presentations on the configuration and operations of the payment processing platform to all areas of the company.- I was proficient in testing in the following skill areas: SQL, XML, User Interface testing, Quality Center, and UNIX functions.