Jeremy Bruce Email & Phone Number

Atlanta, Ga, Us

As the Senior Head of Technology at a leading non-profit, I drive innovation and lead transformative initiatives that enhance both operational efficiency and mission delivery. I develop and execute the organization’s technology roadmap, ensuring alignment with strategic goals and fostering a culture of innovation for maximum impact.Key Responsibilities:Lead the full spectrum of technology operations, including software development, infrastructure management, and support desk operations.Oversee cloud hosting solutions and manage disaster deployments, ensuring seamless technology integration in high-pressure environments.Manage satellite and cellular networking systems, optimizing communication and data capabilities during disaster relief efforts.Collaborate with cross-functional teams and external vendors to deliver effective solutions and streamline processes.Drive vendor management and strategic partnerships to optimize cost-efficiency and service delivery.Key Achievements:*Spearheaded a technology transformation that resulted in full automation of custom software developed to manage the organizations mission as a mass feeding non-profit that manages thousands of volunteer and donors.*Enhanced the organization's disaster response capabilities through innovative tech solutions, reducing deployment time and improving coordination across teams.

Client Success professional that works directly with customers and company staff to ensure that service quality standards are constantly maintained. Facilitator of interdepartmental communication and solve account issues. Will also work in a strategic capacity and step in only when customer expectations are not being met. The overall goal is to ensure that we are delivering quality service, grow the pipeline, and retain service contracts for existing contracted customers.

Managed NOC & Managed Services Support Desk and onsite data center operations primarily focused on large scale enterprise clients as an outsourced service provider.

As IT Manager for RailAmercica I ensured the streamlined operation of the IT Department in alignment with the business objectives of the organization. I planned, coordinated, directed, and designed IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. As IT Manager I also worked closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. I also defined and implemented IT policies, procedures, and best practices.

Managed, installed, and supported educational software computer labs throughout K-12 Schools within a five state area. Assisted with design and architecture of all IT infrastructure throughout each deployment.

Managed progressive PC manufacturing environment focused on government and educational verticals. Responsible for post sales support engineering teams providing installation and warranty repairs.