Jeremy Hansen Email & Phone Number

Los Gatos, California, Us

Melville, New York, Us

Jeremy switches into a new and exciting role. As a Solutions Consultant he will be a strategic product and industry expert with specific focus on Verint's Experience Management portfolio and FedRAMP solution. In the pre-sales process he will bring 10+ years of SaaS experience to succinctly describe and demonstrate Verint's solution to customers and help them understand how Verint will meet their business objectives.

Melville, New York, Us

Jeremy returned to analytics to lead the data analyst team. Day to day he focused on strengthening analysis to ensure we are consistently delivering value, and also being a collaborative partner with our customers to deliver the CX data they need when they need it. As a people manager he favors mentoring and guiding teammates on how to showcase their strengths, improve weaknesses and provide advice on handling challenging scenarios with customers. Analytically, he's rewritten several reports to be more efficient by using Excel Power Pivot and Power Query. Administratively, Jeremy is heavily involved with migrating into Verint instances of Office365 and Salesforce/FinancialForce in order to ensure that our team can continue to report and manage to our KPIs.

Ann Arbor, Michigan, Us

Jeremy led a team of project managers who are tasked with providing an exceptional onboarding experience while managing the implementation of ForeSee solutions. This fledgling PMO is working to formalize repeatable implementation processes, employ project management methodologies, and efficiently deploy ForeSee solutions so our clients realize value quickly. Operationally, Jeremy spearheaded the team's migration into a new Salesforce instance, helped build a Salesforce app dedicated to managing the details of product implementations. He also created and maintained Salesforce and PowerBI dashboards which provided KPI-clarity to all levels management.

Ann Arbor, Michigan, Us

In this role Jeremy leveraged his customer-focused mindset and technical expertise in providing an exceptional on-boarding and implementation experience for new and existing clients. His focus was to give a great first impression, ensure clients have a complete understanding of ForeSee methodology and products, and to strongly position the Professional Services team to deliver concrete, strategic recommendations that address the client's business challenges. This strategic role gave him the opportunity to collaborate with stakeholders across the organization; strategize with sales on upselling products; communicate customer needs around product usage; work with analysts on writing strong surveys; explain to customers how products work together.

Ann Arbor, Michigan, Us

Jeremy on-boarded a new team of analysts and facilitated initial training. He offered feedback and recommendations to help strengthen analysis and presentations. Providing guidance for career growth and overcoming challenging client situations.

Ann Arbor, Michigan, Us

In this demanding role Jeremy was the primary point of contact for his clients not only for analysis, but in implementing new surveys, and troubleshooting technical issues. In an analytic capacity Jeremy focused on understanding client business challenges and KPIs, which in turn informed decisions on building strong questionnaires, and ultimately Jeremy analyzed, prepared, and delivered data insights and actionable recommendations to his clients for them to improve their business. Extensive experience with Excel and PowerPoint.

Responsible for managing brand development and driving future strategy for two e-commerce websites in the retail hydroponics industry. Jeremy oversaw all aspects in improving and growing website traffic and sales; including website UI and content, search engine optimization, Google AdWords pay-per-click advertising, email and social media campaigns, affiliate marketing, and brand development. The big win was increasing ecommerce sales 50% from 2009 - 2010.

Madison Heights, Mi, Us

Jeremy was responsible for oversight of Moosejaw.com call center computer systems, specifically those used by the customer service team, including phone system, live chat, email management, and point of sale software. He implemented an email response management system that increased efficiency of the support team by 50%. Also created a predictive staffing model to help manage shifts based on work volume for phone calls, email, live chat, and orders processed. Jeremy was one of the leads for the enterprise-wide conversion to a new multi-channel point-of-sale/ERP system, and responsible for training the customer service management team. Jeremy also worked on the customer service team as a phone rep, responsible for fielding calls and taking orders from customers; and as a manager, responsible for 2nd shift operations from 2-11pm. Jeremy loved working at Moosejaw; it was the right place at the right time and will cherish these years forever.

Dublin 2, Ie

Lotus Domino application developer. Jeremy designed, coded, tested a Domino web application based on client requirements and a legacy Lotus Notes database tool (another GM account). The most intense development he's ever done while working mainly with Javascript, LotusScript, Notes Formula Language, HTML and CSS. Although Jeremy loved the work, in the end he realized that pure development was not the career path he wanted.

West Hartford, Us

Lotus Domino Application Developer and System Administrator. EDS was a great start for Jeremy's professional career. You learn a lot of things in college, but you learn nothing about working for a living; EDS was the introduction. It began as a GM Roadside Assistance Advisor, fielding 50+ calls per day from just as many frustrated car owners. After that was a fantastic opportunity to learn technical development and programming skills by supporting various Lotus Notes applications (also for GM). Within two short years Jeremy was a certified Lotus Notes application developer and systems administrator.