Head Of Customer Success
CurrentLeading the customer success activities at Sensolus: making sure that the solutions we sold keep on working successfully and create the required value and customers satisfaction.
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Jeremy De Clercq is listed as Head of Customer Success at Sensolus, a with 22 employees, based in Ghent Metropolitan Area, Belgium. AeroLeads shows a work email signal at sensolus.com and a matched LinkedIn profile for Jeremy De Clercq.
Jeremy De Clercq previously worked as Account Management, Business Development and Sales at Sensolus and Virdata Lead Product Management at Technicolor. Jeremy De Clercq holds Master In Electrical Engineering, Telecommunications from Universiteit Gent.
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I firmly believe that as a SaaS company, the satisfaction of your existing customers with your solutions and with the value provided on a continuous basis, is crucial for your company’s health and future growth.That is why after a career in product management, business development and sales, I decided to focus on existing customers to better understand what they are happy about, what their worries are, what makes them stay or leave. Understanding this and proactively monitoring the right quality and usage KPIs will not only reduce churn but will increase your revenues: existing happy customers will expand, and great references and testimonials will help convince new customer prospects.I am highly motivated by: • Getting a deep understanding of the logistics and the supply chain processes applied in different industries.• Simplifying business processes using IoT technologies• Entertaining long-term relationships with customers and business partners• Studying SaaS metrics and data • Building a lean organization using tools and data to support a large customer base in a scalable and effective way
Listed skills include Telecommunications, Product Management, Ip, Pre Sales, and 9 others.
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A career timeline built from the work history available for this profile.
Ghent, Flemish Region, Belgium
Leading the customer success activities at Sensolus: making sure that the solutions we sold keep on working successfully and create the required value and customers satisfaction.
Gent, Belgium
Sensolus develops and commercializes remote monitoring and tracking solutions on LPWAN IoT networks (Sigfox, NB-IoT). http://www.sensolus.com
Edegem, Belgium
Product manager for the Virdata Internet of Things platform.Virdata is a comprehensive IoT platform, supporting real-time monitoring and management of an unprecedented amount of connected devices and applications. By combining its highly-scalable data ingestion capabilities with real-time and historical analytics, Virdata brings value in multiple data-driven markets.
Antwerpen, Belgium
Product manager for the Alcatel-Lucent Motive Online Video Analytics product.
Murray Hill, New Jersey, Usa
I am responsible for defining the strategy of the Alcatel-Lucent Optism product group in terms of markets to address, solutions to offer and ecosystem partnerships to build.I relocated to New Jersey in the US for a 1-year assignment, to be able to align the group’s strategy with the requirements of the US market and telco customers. I am responsible from the product group’s perspective for successfully positioning Optism with the large US mobile operators.
Antwerpen, Belgium
In addition to carrying product management responsibilities, I am responsible for designing the future Alcatel-Lucent mobile marketing and commerce solutions (http://www.optism.com) I am responsible for designing integrated mobile marketing and commerce solutions for large MNO customers.
Antwerp Area, Belgium
I am responsible for the product roadmap, feature content, business model and pricing strategy of the ALU MWS (http://www.alcatel-lucent.com/mws), in a B2B software application market, selling to Mobile Network Operators and large enterprises. I am responsible for the technical pre-sales activities for the ALU MWS: customer presentations and workshops, RFI/RFP/RFQ response process, demonstrations, etc. I am leading a team of high-profile pre-sales experts. I am part of the MWS management team that is responsible for the vision, strategy and go-to-market of the MWS solution. My team manages ecosystem partnerships on an international scale with companies in the telecom and payment industries. On a day to day basis, I closely collaborate with and strongly influence many stakeholders: the R&D development team, the marketing director, the people responsible for business development and sales, the operations director, customers and ecosystem partners.In this job, I experienced the challenges, obstacles and opportunities that come with bringing a new product to market and I lived the engagement that is necessary for running a venture in a highly competitive environment.In addition, as the team leader of the product management and presales team, I was in charge of a multi-cultural and multi-national team of expert engineers operating from within different geographical regions.
Antwerp Area, Belgium
o I was responsible for the product roadmap, feature content, business model and pricing strategy of the ALU touchatag service (http://www.touchatag.com).o This included the operational responsibility of the procurement and customization of hardware devices, and of selling these via an e-commerce website to consumers on a worldwide scale.In this job, I was part of the management team that grew a business from a novel idea into a commercially launched service for end-users and application developers.I experienced the specifics of building a service for and marketing and selling products and services to consumers and application developers, complementing my primarily B2B focused earlier experiences.
Antwerp Area, Belgium
I was the prime technical sales expert for Alcatel-Lucent’s “Digital Home Care” portfolio, a range of software applications allowing network operators to manage end-user devices in a home environment. I was the technical lead in the first commercial wins for the ALU “5580 HNM” product, which is now the worldwide market leader for home device management. In addition, as part of a multi-disciplinary team, I managed the process of transferring a project from pre-sales to post-sales, in a challenging first-customer environment.In this job, I strengthened my customer facing and technical sales skills.
Antwerp Area, Belgium
Within the ALU CTO department, I was part of the newly formed “HIPP-C Innovative Venture” team that started to (business- and product-) develop on the idea of a network operator managing devices (modems, set-top-boxes, etc.) in the home environment. I was part of the product management team, specifying the product architecture, features and use cases for developing a back-end software application to sell to network operators worldwide, and driving the first contacts with potential customers to understand detailed product requirements.
Antwerp Area, Belgium
Research, Project Definition and Validation of a project on traffic engineering in Ethernet networks. Research, Project Definition and Validation of the HIPP-C project (predecessor of ALU 5580 HNM). This HIPP-C research idea grew over the years into becoming the ALU Motive division, which is today a large profitable division in the ALU S3G business group.
Antwerp Area, Belgium
I was the prime Alcatel technical expert and lead standardization representative for Virtual Private Networks in IETF and ITU-T before Alcatel became a company with “Internet Protocol (IP)” based products and solutions. I am the main author of RFC 4659 and RFC 4798 and a co-author of RFC 4110, RFC 4111 and RFC 4364. I remained the principal VPN expert at Alcatel until Alcatel-Lucent acquired Timetra, a VPN-focused IP router company that today is part of Alcatel-Lucent’s successful “IP division”.
Antwerp Area, Belgium
Research Topics: MPLS in Access Networks, Content Distribution Networking in Access Networks, Quality of Service in Edge en Core IP/MPLS networks.
Antwerp Area, Belgium
Research Topics: Access Network evolution, Quality of Service in Access Networks, Network-based Virtual Private Networks, Security in Virtual Private Networks, Multi-Protocol Label Switching.
Other employees you can reach at sensolus.com. View company contacts for 22 employees →
Lucas Cardon
Colleague at SensolusGhent, Flemish Region, Belgium
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IG
Ines Goossens
Colleague at SensolusGhent, Flemish Region, Belgium
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Louis Marie Gouband
Colleague at SensolusParis, Île-De-France, France
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CV
Christoff Van Der Walt
Colleague at SensolusGhent, Flemish Region, Belgium
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Pieter Doornaert
Colleague at SensolusKortrijk, Flemish Region, Belgium
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CA
Courtney Atmore
Colleague at SensolusMaarssen, Utrecht, Netherlands
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PH
Pieter Heytens
Colleague at SensolusGhent, Flemish Region, Belgium
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PB
Pieterjan Blondeel
Colleague at SensolusWaregem, Flemish Region, Belgium
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AD
Antoine Delwaide
Colleague at SensolusAtlanta, Georgia, United States
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JD
Jan De Moerloose
Colleague at SensolusGhent Metropolitan Area, Belgium
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Quick answers generated from the profile data available on this page.
Jeremy De Clercq works for Sensolus.
Jeremy De Clercq is listed as Head of Customer Success at Sensolus.
AeroLeads has found 1 work email signal at @sensolus.com for Jeremy De Clercq at Sensolus.
Jeremy De Clercq is based in Ghent Metropolitan Area, Belgium while working with Sensolus.
Jeremy De Clercq has worked for Sensolus, Technicolor, and Alcatel-Lucent.
Jeremy De Clercq's colleagues at Sensolus include Lucas Cardon, Ines Goossens, Louis Marie Gouband, Christoff Van Der Walt, and Pieter Doornaert.
You can use AeroLeads to view verified contact signals for Jeremy De Clercq at Sensolus, including work email, phone, and LinkedIn data when available.
Jeremy De Clercq holds Master In Electrical Engineering, Telecommunications from Universiteit Gent.
Jeremy De Clercq is listed with skills including Telecommunications, Product Management, Ip, Pre Sales, Business Development, Mobile Devices, Management, and Go To Market Strategy.
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