I write and present the weekly Let’s Talk About Mental Health podcast, which has listeners in over 150 countries worldwide, and the weekly Better Mental Health show on YouTube. My focus is on providing practical and simple ideas for better mental health, and better quality of life in general, based on quality research and personal experience.

At Sureway I worked with individuals from a wide variety of backgrounds to help them find employment and achieve their career goals, and worked with local employers to fit the right people for the right roles. After commencing in the Jobactive portfolio in Cootamundra, I moved into Disability Employment Services working with clients in Young and then became the Area Manager for the NSW Central North region, leading a team from Dubbo to Bathurst.

Whilst undertaking full-time tertiary studies in sociology and psychology, I have provided coaching services to private clients on a part-time/casual basis. Further, I continue to focus on writing projects that are aligned with my various interests - mental health and psychology, sociology, self-development, history and people leadership.

JG Development Solutions is a business created by Jeremy Godwin which provides coaching and business consulting services. I combine my extensive experience in operational management, leadership development, recruitment and training with my personal passion for self-development and coaching to provide solutions which are tailored to the needs of my clients.JG Development Solutions ceased operating in February 2015 when I relocated from Melbourne to southern NSW, and I later de-registered… Show more JG Development Solutions is a business created by Jeremy Godwin which provides coaching and business consulting services. I combine my extensive experience in operational management, leadership development, recruitment and training with my personal passion for self-development and coaching to provide solutions which are tailored to the needs of my clients.JG Development Solutions ceased operating in February 2015 when I relocated from Melbourne to southern NSW, and I later de-registered the business in order to focus full-time on tertiary studies. I continue to provide coaching services on a casual/part-time basis as a sole trader. Show less

As National Manager, Customer Service Centre at the former UGL Services (now Cushman & Wakefield/DTZ), I was responsible for the leadership of a 24/7 inbound contact centre, specialising in facilities management Australia-wide, to deliver consistent performance outcomes and drive continuous improvement. Key responsibilities of this role included: - Leading a team of 85 to service the Facilities Management needs of Government & Corporate clients in Australia/New Zealand- Leading an… Show more As National Manager, Customer Service Centre at the former UGL Services (now Cushman & Wakefield/DTZ), I was responsible for the leadership of a 24/7 inbound contact centre, specialising in facilities management Australia-wide, to deliver consistent performance outcomes and drive continuous improvement. Key responsibilities of this role included: - Leading a team of 85 to service the Facilities Management needs of Government & Corporate clients in Australia/New Zealand- Leading an additional project team of over 100 to manage calls on behalf of the Australian Government related to the Home Insulation Project- Reviewing service strategies and embedding new approaches to improve customer experience and provide improved client results in line with contracts- Driving performance outcomes through coaching, development and people leadership- Implementing leadership development programs- Embedding key projects (e.g. New system implementation in 2011/12) and driving sustainable change management- Working with business development teams to tender for new work with corporate and government clientsI left UGL Services to take an extended career break, and in order to deal with some personal and family matters. Show less

As Sales & Service Manager at NAB's main Australian contact centre, I was responsible for the leadership of a 200 seat contact centre which responded to service and sales enquiries from personal and business customer Australia-wide. Key responsibilities of this role included:- Leading a contact centre team of 200 (including 14 leaders) across two states (Victoria and New South Wales) to service the enquiries of 20,000+ customers per day and identifying future sales/service… Show more As Sales & Service Manager at NAB's main Australian contact centre, I was responsible for the leadership of a 200 seat contact centre which responded to service and sales enquiries from personal and business customer Australia-wide. Key responsibilities of this role included:- Leading a contact centre team of 200 (including 14 leaders) across two states (Victoria and New South Wales) to service the enquiries of 20,000+ customers per day and identifying future sales/service opportunities- Recruiting, training and developing new employees (on average 20-25 new employees per month)- Embedding key projects such as Speech Security (voice biometrics)- Training and mentoring existing and new leaders in Leadership Development programs- Delivering revenue growth and customer satisfaction After just over nine years at NAB, I left the organisation to take up a new opportunity at UGL Services which enabled me to step into a more senior role and thus take the next step in my career. Show less

As People & Development Manager at NAB, I was responsible for building and leading the training, recruitment and leadership development functions for NAB's 1200-seat national Customer Contact Centre in Melbourne and Sydney. My responsibilities included:- Recruiting and training of new and existing employees, including high-volume project-based recruitment as well as day-to-day operational recruitment- Creating and delivering Leadership Development programs - Identifying business… Show more As People & Development Manager at NAB, I was responsible for building and leading the training, recruitment and leadership development functions for NAB's 1200-seat national Customer Contact Centre in Melbourne and Sydney. My responsibilities included:- Recruiting and training of new and existing employees, including high-volume project-based recruitment as well as day-to-day operational recruitment- Creating and delivering Leadership Development programs - Identifying business requirements across multiple business units to ensure the delivery of recruitment and learning needs in a timely manner - Managing relationships with internal and external stakeholders - Implementing change and transition programsAfter nearly four years in the role, I was promoted to Sales & Service Manager which saw my accountabilities increase as I took over the operational leadership of a 200-seat contact centre business unit. Show less

Commencing with NAB in July of 2001 as a Team Leader in the Collections department, I then moved into a Trainer position in mid 2002, followed by 6 months as a Project Officer in 2004 designing and delivering training programs across Australia.