Jeremy Kirby Email and Phone Number

Delivering a number of Programmes and large projects, with budgets of between £1m and £5m. Deliveries cover a cross-section of the General Insurance business, including Data Analytics, Business Transformation, supporting the creation of a new business unit, integration of Speech Recoginition into Call Centres and achiveing Compliance in a number of different areas. A track record of stakeholder management at a senior level, and trusted across the organisation. Prince 2… Show more Delivering a number of Programmes and large projects, with budgets of between £1m and £5m. Deliveries cover a cross-section of the General Insurance business, including Data Analytics, Business Transformation, supporting the creation of a new business unit, integration of Speech Recoginition into Call Centres and achiveing Compliance in a number of different areas. A track record of stakeholder management at a senior level, and trusted across the organisation. Prince 2 Practioner, and experienced in all elements of the Change life cycle. Currently managing an Agile delivery, with external suppliers. Considerable People Management experience, both in a Matrix Management programme/project environment as a Line Manager with full appraisal and development responsibilities.Summary of Programme and Project Deliveries...2013 (H2) - Senior Project Manager, Fraud Data Analytics2013 (H1) - Senior Project Manager - Change Transformation2011 - 2012 - Programme Manager - Corporate & Speciality Risks IT (supporting creation and embedding of new business unit)2008 - 2010 - Programme Manager, Compliance Programme - delivering PCI Compliance, UN Sanctions screening and Employers Liability Database2007 - 2008 - Implementation of Speech Recognition solution into Aviva UK Call Centres Show less

Project Manager with responsibility for delivering various projects, either as standalone deliveries, or as work-streams into large Programmes. Led the highly successful implementation of a high profile Insurance Claims adminstration solution across for 2000 users across 15 sites in the UK and India, and described by the CIO as the 'defining moment for IT & Change'. Considerable experience of leading the migration of multiple front office and back office operations offshore, working… Show more Project Manager with responsibility for delivering various projects, either as standalone deliveries, or as work-streams into large Programmes. Led the highly successful implementation of a high profile Insurance Claims adminstration solution across for 2000 users across 15 sites in the UK and India, and described by the CIO as the 'defining moment for IT & Change'. Considerable experience of leading the migration of multiple front office and back office operations offshore, working closely with BPO suppliers and frequent travel to India.Led the implementation of a centralised, UK based Scanning solution corresponding India based Indexing function for all Claims correspondence into Aviva's UK General Insurance operations.Key Project Deliveries......2006 - 2007 - Implementation of a core Claims administration application for 2000+ users across multiple locations in UK and India2002-2005 - Project Manager on major Process Outsourcing/Offshore Programme Show less

Operational management of various Claims teams. Considerable success in creating high performing teams, exceeding targets and managing highly efficient operations. Managed the Claims teams supporting Corporate Motor Fleet clients, building strong and effective relationships and providing be-spoke claims services to meet their requirements.