Jeremy Carpenter

Jeremy Carpenter Email and Phone Number

Customer Success Manager @ QTS Data Centers
Portland, OR, US
Jeremy Carpenter's Location
Portland, Oregon, United States, United States
Jeremy Carpenter's Contact Details

Jeremy Carpenter work email

Jeremy Carpenter personal email

n/a

Jeremy Carpenter phone numbers

About Jeremy Carpenter

Innovative and resourceful leader, with demonstrated skill and achievement in customer support and success. Extensive background in customer engagement & retention, sales, account management, revenue growth, issue escalation, and best practices. Solutions-focused and results-driven, with excellent communication skills, cross-functional team leadership and collaboration, and a commitment to excellence. Skilled at identifying & developing strategic initiatives, responding quickly to changing business needs, providing robust technical support, and leveraging strong customer relationships.

Jeremy Carpenter's Current Company Details
QTS Data Centers

Qts Data Centers

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Customer Success Manager
Portland, OR, US
Website:
qtsdatacenters.com
Employees:
1806
Jeremy Carpenter Work Experience Details
  • Qts Data Centers
    Customer Success Manager
    Qts Data Centers
    Portland, Or, Us
    View
  • Horizoniq
    Senior Customer Success Manager
    Horizoniq Nov 2023 - Present
    Norcross, Georgia, United States
    ★ Serve as a team lead, resource, and SME for internal systems and other CSMs, collaborating with the senior leadership team in managing ad hoc projects and initiatives, solving complex customer issues, and providing workflow guidance★ Drive revenue by being accountable for customer lifecycles, promoting a proactive customer service approach, customer advocacy, and growth opportunities (up-sell/cross-sell), and collaborating with account executives to implement them★ Increase renewal rates, reduce churn, and partner with internal stakeholders (Service Delivery, Support, Cloud Network teams) on customer success activities related to onboarding, renewals, change requests, customer care, and disconnects★ Assist with onboarding and training new customer success managers on new workflow processes, navigating internal systems, and sharing best practices★ Document & track customer success factors, potential issues, and experience with prior vendors, and provide recommendations★ Drive resolution on escalated customer issues, engaging appropriate stakeholders and following escalation paths to ensure customer satisfaction★ Develop reference guides and SOPs for the customer success team, leveraging high-level product knowledge
    View
  • Horizoniq
    Customer Success Operations
    Horizoniq May 2021 - Nov 2023
    Norcross, Georgia, United States
    ★ Owned customer success infrastructure, leading data reporting, analysis, processes, and systems, using data to inform operational processes and strategic direction, and bringing systems together to enable CSMs, services, and customers★ Prepared reporting and analytics for Customer Success, Finance, the Executive team, and the Board of Directors★ Strategically scaled fast-growing customer success teams, driving growth through gross renewals, net retention adaptation, and providing an exceptional customer experience
    View
  • Horizoniq
    Customer Success Manager
    Horizoniq Jan 2015 - May 2021
    Norcross, Georgia, United States
    ★ Delivered both cloud and colocation customer contract extensions, renewals, upgrades, and downgrades for the west coast markets★ Collaborated with internal resources (all BUs, Finance, Legal) to preserve customer revenue, resolve areas of concern(implementation, billing, support), and escalate issues as needed★ Dedicated advocate for account executives and clients, liaising between sales & internal departments for order approvals and managing customer at-risk files & customer churn focused reports
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  • Lifescan
    Customer Service Tier Ii Specialist
    Lifescan May 2012 - Jun 2014
    Milpitas, California, United States
    ★ Led projects, technical escalation, and customer relationship contact for complex clients
    View
  • Lifescan
    Onetouch Data Management Specialist
    Lifescan Mar 2008 - May 2012
    Milpitas, California, United States
    View
  • Lifescan
    Customer Support Specialist
    Lifescan Aug 2006 - Mar 2008
    Milpitas, California, United States
    View
  • Lifescan
    Customer Support Associate
    Lifescan Jun 1999 - Aug 2006
    Milpitas, California, United States
    View

Jeremy Carpenter Skills

Call Centers Cross Functional Team Leadership Medical Devices Software Documentation Process Improvement Customer Satisfaction Training Troubleshooting Team Building Quality Assurance Customer Experience Crm Vendor Management Project Management Program Management Microsoft Excel Team Leadership Management Technical Support Salesforce.com Sales Operations Problem Solving Sharepoint Training Facilitation Issue Resolution Systems And Software Support Visio Customer Service Leadership Schedule Management Customer Relationship Management Account Management Microsoft Office Business Process Improvement Customer Retention

Jeremy Carpenter Education Details

Frequently Asked Questions about Jeremy Carpenter

What company does Jeremy Carpenter work for?

Jeremy Carpenter works for Qts Data Centers

What is Jeremy Carpenter's role at the current company?

Jeremy Carpenter's current role is Customer Success Manager.

What is Jeremy Carpenter's email address?

Jeremy Carpenter's email address is jc****@****nap.com

What is Jeremy Carpenter's direct phone number?

Jeremy Carpenter's direct phone number is +140447*****

What schools did Jeremy Carpenter attend?

Jeremy Carpenter attended University Of Phoenix.

What are some of Jeremy Carpenter's interests?

Jeremy Carpenter has interest in Project Management.

What skills is Jeremy Carpenter known for?

Jeremy Carpenter has skills like Call Centers, Cross Functional Team Leadership, Medical Devices, Software Documentation, Process Improvement, Customer Satisfaction, Training, Troubleshooting, Team Building, Quality Assurance, Customer Experience, Crm.

Who are Jeremy Carpenter's colleagues?

Jeremy Carpenter's colleagues are Qts Women Inspiring Leadership (W.i.l), Carl Krutka, Eddie J., Nick Slijfer, Steve Leiby, Greg Rasmussen, Justin Kopecko.

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