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Jeremy Carpenter Email & Phone Number
Customer Success Manager
at
QTS Data Centers
1 work email found
@inap.com
2 phones found area 404
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Portland, Oregon, United States
Company size
Who is Jeremy Carpenter? Overview
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Quick answer
Jeremy Carpenter is listed as Customer Success Manager at QTS Data Centers, a with 1806 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at inap.com, phone signal with area code 404, and a matched LinkedIn profile for Jeremy Carpenter.
Jeremy Carpenter previously worked as Senior Customer Success Manager at Horizoniq and Customer Success Operations at Horizoniq. Jeremy Carpenter holds 120 Credits Toward Bachelor Of Arts, Business Administration from University Of Phoenix.
Company email context
Email format at QTS Data Centers
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*@inap.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jeremy Carpenter. Compare company email patterns before reaching out.
Profile bio
About Jeremy Carpenter
Innovative and resourceful leader, with demonstrated skill and achievement in customer support and success. Extensive background in customer engagement & retention, sales, account management, revenue growth, issue escalation, and best practices. Solutions-focused and results-driven, with excellent communication skills, cross-functional team leadership and collaboration, and a commitment to excellence. Skilled at identifying & developing strategic initiatives, responding quickly to changing business needs, providing robust technical support, and leveraging strong customer relationships.
Listed skills include Call Centers, Cross Functional Team Leadership, Medical Devices, Software Documentation, and 31 others.
Current workplace
Jeremy Carpenter's current company
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Qts Data Centers
8 roles
Jeremy Carpenter work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
★ Serve as a team lead, resource, and SME for internal systems and other CSMs, collaborating with the senior leadership team in managing ad hoc projects and initiatives, solving complex customer issues, and providing workflow guidance★ Drive revenue by being accountable for customer lifecycles, promoting a proactive customer service approach, customer advocacy, and growth opportunities (up-sell/cross-sell), and collaborating with account executives to implement them★ Increase renewal rates, reduce churn, and partner with internal stakeholders (Service Delivery, Support, Cloud Network teams) on customer success activities related to onboarding, renewals, change requests, customer care, and disconnects★ Assist with onboarding and training new customer success managers on new workflow processes, navigating internal systems, and sharing best practices★ Document & track customer success factors, potential issues, and experience with prior vendors, and provide recommendations★ Drive resolution on escalated customer issues, engaging appropriate stakeholders and following escalation paths to ensure customer satisfaction★ Develop reference guides and SOPs for the customer success team, leveraging high-level product knowledge
Customer Success Operations
★ Owned customer success infrastructure, leading data reporting, analysis, processes, and systems, using data to inform operational processes and strategic direction, and bringing systems together to enable CSMs, services, and customers★ Prepared reporting and analytics for Customer Success, Finance, the Executive team, and the Board of Directors★ Strategically scaled fast-growing customer success teams, driving growth through gross renewals, net retention adaptation, and providing an exceptional customer experience
May 2021 - Nov 2023
Customer Success Manager
★ Delivered both cloud and colocation customer contract extensions, renewals, upgrades, and downgrades for the west coast markets★ Collaborated with internal resources (all BUs, Finance, Legal) to preserve customer revenue, resolve areas of concern(implementation, billing, support), and escalate issues as needed★ Dedicated advocate for account executives and clients, liaising between sales & internal departments for order approvals and managing customer at-risk files & customer churn focused reports
Jan 2015 - May 2021
Customer Service Tier Ii Specialist
★ Led projects, technical escalation, and customer relationship contact for complex clients
May 2012 - Jun 2014
Onetouch Data Management Specialist
Mar 2008 - May 2012
Customer Support Specialist
Aug 2006 - Mar 2008
Customer Support Associate
Jun 1999 - Aug 2006
Team & coworkers
Colleagues at QTS Data Centers
Other employees you can reach at qtsdatacenters.com. View company contacts for 1806 employees →
TN
Thanh Nhat
Colleague at Qts Data CentersVietnam, Viet Nam
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BP
Barry Perkins
Colleague at Qts Data CentersAshburn, Virginia, United States
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CW
Casey Weaver
Colleague at Qts Data CentersAtlanta, Georgia, United States
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JD
Jordan Dela Cruz
Colleague at Qts Data CentersBeaverton, Oregon, United States
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WR
William Richardson
Colleague at Qts Data CentersGreater Richmond Region, United States
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TM
Tayandra Mchenry
Colleague at Qts Data CentersOlathe, Kansas, United States
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JE
Jeff Evans
Colleague at Qts Data CentersCumming, Georgia, United States
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CC
Carter Cromley
Colleague at Qts Data CentersWashington Dc-Baltimore Area, United States
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NA
Nitza Aviles
Colleague at Qts Data CentersStaten Island, New York, United States
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MV
Mehta Vishal
Colleague at Qts Data CentersSanta Clara, California, United States
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Thanh Nhat
Colleague at Qts Data CentersVietnam, Viet Nam
View →
BP
Barry Perkins
Colleague at Qts Data CentersAshburn, Virginia, United States
View →
CW
Casey Weaver
Colleague at Qts Data CentersAtlanta, Georgia, United States
View →
JD
Jordan Dela Cruz
Colleague at Qts Data CentersBeaverton, Oregon, United States
View →
WR
William Richardson
Colleague at Qts Data CentersGreater Richmond Region, United States
View →
TM
Tayandra Mchenry
Colleague at Qts Data CentersOlathe, Kansas, United States
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JE
Jeff Evans
Colleague at Qts Data CentersCumming, Georgia, United States
View →
CC
Carter Cromley
Colleague at Qts Data CentersWashington Dc-Baltimore Area, United States
View →
NA
Nitza Aviles
Colleague at Qts Data CentersStaten Island, New York, United States
View →
MV
Mehta Vishal
Colleague at Qts Data CentersSanta Clara, California, United States
View →
1 education record
Jeremy Carpenter education
FAQ
Frequently asked questions about Jeremy Carpenter
Quick answers generated from the profile data available on this page.
What company does Jeremy Carpenter work for?
Jeremy Carpenter works for QTS Data Centers.
What is Jeremy Carpenter's role at QTS Data Centers?
Jeremy Carpenter is listed as Customer Success Manager at QTS Data Centers.
What is Jeremy Carpenter's email address?
AeroLeads has found 1 work email signal at @inap.com for Jeremy Carpenter at QTS Data Centers.
What is Jeremy Carpenter's phone number?
AeroLeads has found 2 phone signal(s) with area code 404 for Jeremy Carpenter at QTS Data Centers.
Where is Jeremy Carpenter based?
Jeremy Carpenter is based in Portland, Oregon, United States while working with QTS Data Centers.
What companies has Jeremy Carpenter worked for?
Jeremy Carpenter has worked for Qts Data Centers, Horizoniq, and Lifescan.
Who are Jeremy Carpenter's colleagues at QTS Data Centers?
Jeremy Carpenter's colleagues at QTS Data Centers include Thanh Nhat, Barry Perkins, Casey Weaver, Jordan Dela Cruz, and William Richardson.
How can I contact Jeremy Carpenter?
You can use AeroLeads to view verified contact signals for Jeremy Carpenter at QTS Data Centers, including work email, phone, and LinkedIn data when available.
What schools did Jeremy Carpenter attend?
Jeremy Carpenter holds 120 Credits Toward Bachelor Of Arts, Business Administration from University Of Phoenix.
What skills is Jeremy Carpenter known for?
Jeremy Carpenter is listed with skills including Call Centers, Cross Functional Team Leadership, Medical Devices, Software Documentation, Process Improvement, Customer Satisfaction, Training, and Troubleshooting.
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