Jeremy Middle Email & Phone Number

Santa Clarita, Ca, Us

Los Angeles, California, United States

- Built live streaming infrastructure for sports shows, sports events, FAST channels, and social streams for major events.- Implemented agile methodologies to manage multiple cross-functional TV projects and support efficient ticket management.- Delivered monitoring systems for broadcast, server, and cloud infrastructure to ensure TV network and online streaming reliability.- Owned cloud infrastructure for FanDuel TV, leading the shift to cloud-based television production.- Developed an instant replay and record system in AWS using Evertz DreamCatcher, with sub-second delay, collaborating with TV teams to ensure effective workflows.- Worked on innovative solutions like Dolby.io to deliver sub-second streaming to customers.- Implemented infrastructure as code (IaC) for AWS using Terraform, Buildkite, and GitHub.

Culver City, California, United States

Became an expert in Live Streaming Infrastructure for Prime Video. Intake Infrastructure trouble tickets for Prime Video Live Streams. Triage tickets to team members to handle high daily intake in tickets.Own creating processes for the Operations team to mitigate tickets.Handle Information Security Tickets, Hardware Tickets, Operating Systems Tickets, and Customer Tickets.Keep communication with partner and data center sites for expansion and troubleshooting Infrastructure Equipment.Maintain Hardware and Cloud Infrastructure for more than 3000 streams supporting millions of customers daily.Train incoming support staff for an ever changing live streaming environment.Manage encoder infrastructure for live events in North America, Europe and Asia. Day-to-day operations on AWS Cloud Infrastructure keeping the live streaming pipeline operational.Troubleshoot network and systems issues at local datacenters, AWS, and with multiple telco providers to keep high redundancy for live and linear streams.

Burbank, California, United States

Oversee the day to day operations of technology at Media Access GroupProvide support to end users as needed for local and remote operationsDesign and implement a way for users to caption and describe movies and television shows from homeManage technology projects for the Media Access Group departmentBuild an automatic transcription service to speed up captioning processes

Boston, Massachusetts

Maintain, support and build our IP networks at WGBH and our remote offices and studios. Rebuilt the LAN at the Boston Headquarters office and revamped the Datacenter with Cisco Nexus Switches. Provided port security with 802.1X protocols and a Cisco ISE server cluster. Built a WAN tunnel to our Amazon VPC for internal server traffic as well as a link for DR. Redesigned and systematized our remote office networks and connected them to our HQ using Cisco Meraki SD-WAN. Helped build a secure IP network in a public space at our Boston Public Library studio location. Built and supported a remote studio in Manchester New Hampshire for the 2016 Primaries.Built a streaming server and provided a push point for online streaming at WGBH. Created a window for WGBH to stream easily to Facebook, Twitter, YouTube and any HTML5 webpage. Guaranteed we had FCC compliance and the ability to close caption our live streams through our streaming encoders and server. Deployed a VMWare Horizon system with UEM and AppVolumes for interns and post production editors. Used thin and zero clients for interns to connect to virtual machines.Provide AD, DNS, DHCP support for our HQ and remote offices.Migrated from an Avaya PBX to a modern day VoIP cloud system.

Lincoln, Nebraska Area

Design and maintain current networks within a broadcasting environment while also supporting the enterprise network. Administer Active Directory Domain and Group Policy for two domains. Provide 2nd tier computer support to the enterprise network. Windows and Linux Server support in both enterprise and broadcast networks.Create and maintain security servers/systems within multiple networks. Control a Cisco Pix firewall for port changes and subnet additions.Help upgrade the phone system inside the building. Provided support for that system when upgrade was completed.

Provide food service to customers including prep work, cooking, and servingOperate cash register and professionally interact with customers to ensure satisfaction of serviceChecks in product, puts product away, and may review invoices