Jeremy B.

Jeremy B. Email and Phone Number

Leader of People, Programs and ProcessesSpecialties: Contact Center Management | Association Management | Nonprofit Management @ Aspira
dallas, texas, united states
Jeremy B.'s Location
Albany, New York, United States, United States
About Jeremy B.

Management professional with more than 15 years experience in: budgeting, circulation management, contact center management, client/customer/member/vendor relations, direct marketing, financial reporting, membership management, public speaking, staff supervision and workshop development. Experienced manager of small and large organizations that serve local, regional, national, and international constituents.Specialties: ABC Compliance and AuditBudgeting Cash Handling/Credit Card ProcessingConsensus BuildingClient/Customer/Guest/Member RelationsContract Negotiation Direct MarketingMembership ServicesProject Management Problem SolvingQueue ManagementStaff Coaching/MentoringVendor Selection

Jeremy B.'s Current Company Details
Aspira

Aspira

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Leader of People, Programs and ProcessesSpecialties: Contact Center Management | Association Management | Nonprofit Management
dallas, texas, united states
Website:
aspiraconnect.com
Employees:
291
Jeremy B. Work Experience Details
  • Aspira
    Supervisor, Retail Contact Center (Tier I)
    Aspira Apr 2018 - Present
    Dallas, Texas, United States
    Provide leadership to company's largest contact center (inbound telephone and SMS) unit. My team is comprised of camping reservation/license sales agents and team leads working in remote locations and a physical contact center. We operate 24/7 to provide consumers with access to outdoor recreational and conservation opportunities.
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  • Aspira
    Team Lead, Consumer Support (Tier Ii) {Formerly Outdoors Division Of Active Network}
    Aspira Apr 2015 - Apr 2018
    Saratoga Springs, New York, United States
    Mentor, recruit, and train a team of customer service agents for a multi location/multi channel contact center (telephone, live chat, webmail). Collaborate with clients and internal departments to resolve escalated customer concerns. Troubleshoot and Problem Solve issues that effect organizational effectiveness and customer experience. Produce reports for internal and external audiences. Represent department on client monitoring conference calls and other internal meetings. Liaison with back office technology teams in the event of IT service issues. Manage queue and adjust resources as needed to lower customer wait times.
    View
  • Aspira
    Specialist, Consumer Support, Tier Ii {Formerly Outdoors Division Of Active Network}
    Aspira Nov 2014 - Mar 2015
    Saratoga Springs, New York, United States
    Assisted customers with resolving escalated issues related to camping reservations/lottery applications/permits/historic site tours for 30+ contracts via telephone. Educated and empowered customers to better use the online functions of Recreation.gov and ReserveAmerica.com though Live Chat assistance.
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  • Aspira
    Customer Experience Associate, Tier I {Formerly Outdoors Division Of Active Network}
    Aspira May 2014 - Nov 2014
    Saratoga Springs, New York, United States
    Inbound sales of campsite reservations for state and federal campgrounds.
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  • Freelance
    Voice Over Artist
    Freelance Jun 2021 - Present
    Specialties: Training Videos, Historical Documentaries, Business Phone Systems.
  • American Diabetes Association
    Manager, Membership & Subscription Services
    American Diabetes Association Jan 2006 - Dec 2010
    Washington D.C. Metro Area
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  • Center For Nonprofit Advancement
    Manager Of Membership & Education
    Center For Nonprofit Advancement Aug 1999 - Jan 2006
    Washington, District Of Columbia, United States
    View
  • Acpa–College Student Educators International
    Administrative Assistant/Asst. Network Systems Manager
    Acpa–College Student Educators International Sep 1997 - Jul 1999
    Washington, District Of Columbia, United States
    View

Jeremy B. Education Details

Frequently Asked Questions about Jeremy B.

What company does Jeremy B. work for?

Jeremy B. works for Aspira

What is Jeremy B.'s role at the current company?

Jeremy B.'s current role is Leader of People, Programs and ProcessesSpecialties: Contact Center Management | Association Management | Nonprofit Management.

What schools did Jeremy B. attend?

Jeremy B. attended Cazenovia College, Dallas County Community College, Ballston Spa Senior High School.

Who are Jeremy B.'s colleagues?

Jeremy B.'s colleagues are Jake South, Jeff Alderman, Pmp, Quentin Chen, Shantanu Bandhi, Chris Steffen, Laureen Thomas, Zakari Thawandai.

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