Jeremy Shank Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

- Owned and managed relationships with key stakeholders, including ALDI, the largest brand partner, leading to a 3X growth in ALDI's pickup portfolio.- Oversaw operations across ~1500 stores in the US, developing processes, tools, and custom reporting for enhanced operations.- Conducted regular high-value meetings with ALDI to establish scalable processes and improve quarterly KPIs consistently.- Utilized agile development processes to streamline operations and implement process improvements, acting as a change agent for internal product teams.- Collaborated across teams to create scalable educational resources, project plans, and custom reporting for ALDI.

Brooklyn, New York, Us

Oversaw operations for all of LA scooters across multiple warehouses for an interim period in the largest and most competitive micro-mobility market Jump currently operates in. Helped drive a trip growth of 2.6x in tandem with decreasing per trip costs by 2x over a 6 month period.Planned, launched, and lead Downtown LA JUMP Scooter Operations overseeing a team of 70+ field and warehouse staff. Sourced and built out a warehouse and staff prior to launch. Managed day to day operations and worked on high value projects standardizing best practices across the Scooter org. Drove the build out of the IRT ticket process, ADA compliance training, and more accurate fleet vehicle accountability, which were then scaled out to the entire org.

San Francisco, California, Us

Active No First Order RestaurantsSince May we have interacted with 5000+ restaurants, converting 34.62% of them and reclaiming approximately 5M of spend across all of the US and Canada.Pitched a program to reclaim spent value on Restaurants based on the premise that approximately 2,800 restaurant partners per month do not take a first trip on their own. Built a team of 7 to handle these Active No First Order restaurants to be the final push over the finish line. My team interacts with every restaurant funnel in the US and Canada regions. I work with stakeholders from Enterprise, Small to Medium Size Business, Self Sign Up, and Canada Restaurants to help improve the onboarding process and create a uniform funnel. Enterprise Restaurant OnboardingManaged a 6 person team with a throughput of 200 locations per week. Implemented process changes and improvements that reduced average time in funnel 6x from 45 to 7 days. Transitioned team from google sheets into salesforce, building tracking dashboards and reports to guide team to success. Worked cross functionally to support stakeholders in other offices. Handled account creation for all enterprise partners, as well as piloted activation kick off calls for newly onboarded partners. Uber EatsManaged up to 15 direct reports of a team of 22 across multiple regions of an experiment that reports the highest growth to new supply ever. Team averaged a 50% conversion rate and a 20% lift over a control group treating 75% of all new partners in 50+ markets. Oversaw and implemented new training, interview processes, and standardized internal product triage procedure. Maintained and reported on internal tracking metrics, pushing the team to hit key stakeholder objectives. Worked on a variety of projects across a 100+ person office as well as with teams nationwide. Challenged my team with development opportunities as I scaled my leadership, helping them achieve their professional goals.

San Francisco, California, Us

US Supply Operations - Uber Eats / Vehicle Solutions Managed a team of 7 to hit 20% lift on lead conversion. Led training team for a 100 person office as well as trained other trainers. Co-led office interview team, refreshed and refined interview processes. Led meetings and team syncs to game plan and motivate team to hit KPI's. Worked with product teams to remove roadblocks for all partners nationwide as well as streamline internal management tools.

San Francisco, California, Us

Driver Account Team - Vehicle Solutions / New York OnboardingWorked cross functionally to develop office wide training processes, managed interview team, and built internal home page and iterative knowledge base. Piloted many projects as well as beta-tested and helped refine internal lead management tool now used by 100+ teams across Uber. Helped train and manage vehicle solutions team from 4 to 20 and worked with product teams to diagnose and solve internal issues and program roadblocks.

Trezzano Sul Naviglio (Mi), Milan, It

Baralan West CoastClosed new accounts and explored new business opportunities as well as managed ongoing client relationships. Worked in tandem with our New York office to ensure global shipping vendors delivered client goods on time and to our satisfaction. Conducted product research and created new product offerings for existing clients. Worked with multiple clients to maintain business relationships and achieve team sales goals. Helped wherever I could, including IT, inventory management, and records organization.

Eureka Tasting KitchenCicerone certified beer server and resident chalkboard artist. Demonstrated grace under pressure while maintaining top sales per hour. Developed acute skill for anticipating customer needs. Maintained timing standards, knowledge of craft beer and whiskey, as well as pairing notes and flavor profiles.

User Experience Design

Certificate, Leadership

Certificate, Strategy

Associate'S Degree, Political Science And Government

Education record