Jeremy Smith Email and Phone Number
Jeremy is an outcome oriented, and customer focused professional with a proven track record of executing strategies that increase revenue, optimise business operations, and improve customer and employee experience. Jeremy brings together a unique combination of strategic, financial and analytical, and people leadership skills. He is passionate about understanding customer and business problems to be solved and has extensive experience leading teams to unlock value from data, with targeted customer analytics and actionable insights. He is known for designing and delivering data-driven solutions that enable better decisions and more focused actions to improve customer experience and increase business value.As an authentic and collaborative leader, Jeremy fosters a culture of innovation and creates teams that are motivated, engaged and empowered to achieve their objectives and drive business results.Jeremy is a strong finance professional and Chartered Accountant (ICAEW), with expertise in finance business partnering, commercial decision support, and risk management/governance. Key strengths include: collaboration & innovation, critical thinking & problem solving, program delivery/strategy execution, team leadership & mentoring, customer strategy & insights, customer value proposition development, communication, project & change management, stakeholder engagement, relationship management.
The Nrma
View- Website:
- mynrma.com.au
- Employees:
- 1863
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Senior Manager Data Strategy And EnablementThe NrmaSydney, Nsw, Au
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General Manager (Acting) Customer Data And Customer IntelligenceThe Nrma Sep 2024 - PresentSydney, New South Wales, Australia
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Head Of Commercial Finance - Member Value ProgramThe Nrma Sep 2023 - Sep 2024Sydney, New South Wales, AustraliaResponsible for leading the development of Member Lifetime Value across the NRMA group businesses, defining member lifecycle management framework, and providing decision support to the Membership team for all aspects of the MVL program and delivery of the MyNRMA membership product.
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Executive Manager, Customer IntelligenceWestpac Oct 2019 - Aug 2022Sydney, New South Wales, AustraliaLed customer intelligence capability for the consumer division, helping to shape and inform key strategic priorities through deep understanding of customers’ journey and behaviours; delivering actionable data driven insights to support decision making across end-to-end value chain including value and service propositions, go-to-market/digital offering, customer acquisition/activation and customer lifecycle engagement -
Executive Manager, Customer Value And PerformanceWestpac Nov 2017 - Oct 2019Sydney, AustraliaResponsible for customer value performance framework across all bank channels and developing customer intelligence data capability to provide a holistic view of customer.
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National Manager, Customer Value (Sales Effectiveness)Westpac May 2016 - Nov 2017Sydney, AustraliaResponsible for the design and delivery of frameworks to support the customer value program, deepen customer relationships across all brands and channels, including sales processes, performance insights, channel optimisation and customer on boarding and retention programs, across all distribution and product teams
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Senior Manager, Decision Support & Insights | Bt Financial GroupWestpac Feb 2012 - May 2016Sydney, AustraliaLeader of decision support for BT Advice business. Responsible for development of business intelligence capability, strategy and analysis, and provision of actionable insights across all levels from executive to operational teams. In this role Jeremy identified, designed and implemented a best practice data discovery and insights platform for Advice sales leaders to drive increased quality referrals/leads and reduced variance in performance. This platform was then extended to encompass operational processes, workflow, compliance, customer experience and practice performance. During this period, Jeremy has led the formation of a business 'centre of excellence' establishing a dynamic team comprising business and technical capability.
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Head Of Business PerformanceAmp Financial Services Sep 2006 - Feb 2012SydneyLeading a multi-disciplinary team responsible for AMP’s sales and distribution businesses, driving effective targeted activity in the network through analysis and insights. The role was accountable for- Developing and implementing an integrated business planning framework across AMP’s financial planning businesses, providing financial planning practices with target setting and diagnostic tools to identify strategies and actions to drive improved performance and achieve growth targets.- Developing management reporting to understand, analyse and improve business performance- Driving operational efficiency and effectiveness through robust SLA governance, policy release, implementation support and initiative prioritisation- Establishing business governance and risk management infrastructure to ensure sustainable, cost effective and high quality service delivery through licensee operations -
Head Of Finance, Contemporary Wealth Management ProductsAmp Financial Services Nov 2004 - Sep 2006SydneyResponsible for strategic plan, operating budget, performance reporting and financial governance of AMP’s contemporary products business and working across business to develop understanding and respond to key financial trends. Leading and coaching team of business analysts responsible for profit analysis; product expense allocation methodologies and overseeing Board and Compliance Committees
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Projects & Risk ManagerMbf Australia Pty Ltd Aug 2003 - Nov 2004SydneyResponsible for the delivery of strategic projects and establishing effective risk management framework across the Group -
Group Financial ControllerMbf Australia Pty Ltd May 2001 - Aug 2003SydneyResponsible for managing the financial control and accounting activities of the group, leading a diverse team responsible for the provision of performance reporting, statutory and regulatory reporting, capital adequacy and solvency, reinsurance, tax compliance, group insurance arrangements, internal audit, and Secretary to the Board Audit Committee.
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Senior ManagerPricewaterhousecoopers 1989 - 2001Sydney, Australia & Liverpool, EnglandResponsible for managing multi-disciplinary teams, client relationship, service delivery, issue resolution, business development, Board and Audit Committee liaison
Jeremy Smith Education Details
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Associate Member
Frequently Asked Questions about Jeremy Smith
What company does Jeremy Smith work for?
Jeremy Smith works for The Nrma
What is Jeremy Smith's role at the current company?
Jeremy Smith's current role is Senior Manager Data Strategy and Enablement.
What schools did Jeremy Smith attend?
Jeremy Smith attended Institute Of Chartered Accountants In England And Wales, The University Of Sheffield.
Who are Jeremy Smith's colleagues?
Jeremy Smith's colleagues are Simon Denic, Colin Cai, Denly Featon, Shannon King, Yasir Butt, Michael Shankaran, Mathew Welsman.
Not the Jeremy Smith you were looking for?
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5gmail.com, capgemini.com, jeremy-smith.com, accenture.com, accenture.com -
Jeremy Smith
Greater Sydney Area -
1anu.edu.au -
Jeremy Smith
Management Consultant | General Management | Portfolio & Project Delivery | Team LeadershipGreater Melbourne Area
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