Jeremy Smith Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsible for leading the development of Member Lifetime Value across the NRMA group businesses, defining member lifecycle management framework, and providing decision support to the Membership team for all aspects of the MVL program and delivery of the MyNRMA membership product.

Sydney, New South Wales, Australia

Led customer intelligence capability for the consumer division, helping to shape and inform key strategic priorities through deep understanding of customers’ journey and behaviours; delivering actionable data driven insights to support decision making across end-to-end value chain including value and service propositions, go-to-market/digital offering, customer acquisition/activation and customer lifecycle engagement

Sydney, Australia

Responsible for customer value performance framework across all bank channels and developing customer intelligence data capability to provide a holistic view of customer.

Sydney, Australia

Responsible for the design and delivery of frameworks to support the customer value program, deepen customer relationships across all brands and channels, including sales processes, performance insights, channel optimisation and customer on boarding and retention programs, across all distribution and product teams

Sydney, Australia

Leader of decision support for BT Advice business. Responsible for development of business intelligence capability, strategy and analysis, and provision of actionable insights across all levels from executive to operational teams. In this role Jeremy identified, designed and implemented a best practice data discovery and insights platform for Advice sales leaders to drive increased quality referrals/leads and reduced variance in performance. This platform was then extended to encompass operational processes, workflow, compliance, customer experience and practice performance. During this period, Jeremy has led the formation of a business 'centre of excellence' establishing a dynamic team comprising business and technical capability.

Sydney

Leading a multi-disciplinary team responsible for AMP’s sales and distribution businesses, driving effective targeted activity in the network through analysis and insights. The role was accountable for- Developing and implementing an integrated business planning framework across AMP’s financial planning businesses, providing financial planning practices with target setting and diagnostic tools to identify strategies and actions to drive improved performance and achieve growth targets.- Developing management reporting to understand, analyse and improve business performance- Driving operational efficiency and effectiveness through robust SLA governance, policy release, implementation support and initiative prioritisation- Establishing business governance and risk management infrastructure to ensure sustainable, cost effective and high quality service delivery through licensee operations

Sydney

Responsible for strategic plan, operating budget, performance reporting and financial governance of AMP’s contemporary products business and working across business to develop understanding and respond to key financial trends. Leading and coaching team of business analysts responsible for profit analysis; product expense allocation methodologies and overseeing Board and Compliance Committees

Sydney

Responsible for the delivery of strategic projects and establishing effective risk management framework across the Group

Sydney

Responsible for managing the financial control and accounting activities of the group, leading a diverse team responsible for the provision of performance reporting, statutory and regulatory reporting, capital adequacy and solvency, reinsurance, tax compliance, group insurance arrangements, internal audit, and Secretary to the Board Audit Committee.

Sydney, Australia & Liverpool, England

Responsible for managing multi-disciplinary teams, client relationship, service delivery, issue resolution, business development, Board and Audit Committee liaison

Associate Member

Bachelor Of Arts - Ba Honours, Accounting & Financial Management, 2.1