Jeric B. Email & Phone Number

Philippines

Philippines

● Responsible for monitoring in an objective fashion of all customer contact points. ● Responsible for reporting all behavior that does not conform to the quality standards set by the company and the account management.● Provides and implement reports to establish patterns and trends of quality issues as they may arise.● Works with Operations as an auditor as well as regulator of quality issues.● Provides coaching tips and materials to Operations to enhance product knowledge, system navigation and soft skills. ● Conducts product specific coaching sessions with the agents regarding trends and quality.● Provides updated, accurate and timely reports as required to the Team Lead/Manager.● Follows other tasks and/or offline tasks assigned by the Team Lead/Manager.

● Act as a liaison between clients and processing staff, ● Act as a liaison between patients and our customer service team● Review rejections, denials, and A/R reports and communicate denial and/or non-payment trends toManagement● Process refunds for client accounts as appropriate● Handle daily correspondence and requests for information from insurance companies and patients● Handles Collection Reports, Credit Balance Reports, Bad Debt Reports, and suspense accounts● Ensure that deposit logs are balanced● Maintain insurance master file per requests received from the client● Perform other duties as assigned and directed● Consistently achieve goals for total client A/R, Days in A/R, and old account collection

Philippines

● Review and resolve claim issues to ensure compliance with the client● Maintain and improve quality results by adhering to standards and guidelines● Resolve issues for processed or denied claims based on procedures● Review claims information/denial from the web portal of different insurances

Philippines

● Resolve medical claim issues; check the status of claims whether denied, pending, or paid● Handle claims procedures effectively and follow-up with insurance companies● Research, obtain, and submit supporting documents as required● Document work processes