Jericho Cristobal Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Portland, Oregon, United States

• Lead guided group tours throughout Portland focused on the culinary history and gastronomy of the city.• Engage guests with local history and recommendations, while addressing all of their questions.• Build partnerships with local restaurants and businesses to curate an itinerary and deliver a wonderful guest experience.

Portland, Oregon, United States

• Promoted to manage a team of 10 homeowner experience specialists to mitigate churn with homeowner accounts via outbound customer success.• Strategized and identified the biggest areas of opportunity to develop campaigns to engage Vacasa homeowners and reduce termination rates and build customer loyalty.

Portland, Oregon, United States

• Managed and nurtured assigned 100+ homeowner accounts from onboarding to going live focused on client satisfaction and retention.• Coached and supported downline with escalations; developed training content and facilitated new employees to the Owner Retention team.• Analyzed weekly and monthly team productivity and reported findings and insights to executive leadership.

Portland, Oregon, United States

• Promoted to senior title and assigned higher profile accounts. Inbound and outbound support to homeowner clients addressing all areas of their account from revenue, marketing, compliance.• Troubleshooted account issues including revenue management and performance, finances, account programs and contracts with main emphasis on homeowner retention and potentially at risk accounts.

Portland, Oregon, United States

• Provided inbound and outbound support to homeowner clients addressing all areas of their account. Consulted field operation teams and other internal departments.

Portland, Oregon, United States

• Managed and oversaw beginning to end cycle of custom orders for Fortune 500 clients including product selection, estimate generation, supplier price negotiation, order entry, internal system updates, fulfillment, tracking order shipments and constant client vendor follow up to ensure orders met delivery deadlines and client expectations. Oversaw and updated social media presence via Hoosuite including Facebook, Linkedin and Instagram

Portland, Oregon, United States

• Led social media team as interim supervisor by delegating priorities to team, measured weekly productivity and established quarterly goals & objectives• Reported directly to Customer Experience Manager and other departments as primary point of contact for social media team• Resolved tier 2 escalation support issues via Zendesk and social media direct messages• Monitored and managed Mercari social platforms mentions and engagements using AgoraPulse: Facebook, Instagram, Twitter• Addressed inquiries and reviews via other platforms including: Google Play Store, App Store, Better Business Bureau, SiteJabber, TrustPilot and Google Business• Strategized with Marketing and Product Teams to provide consumer insights, social listening reporting and elevate Mercari’s engagement and communication via social channels

Portland, Oregon, United States

• Provided timely and concise support to users via CRM tool and Zendesk• Collaborated with Trust & Safety and Moderation Teams to mitigate fraud and ensure the best practices within the marketplace; relay customer feedback to Product Team to improve user experience • Processed high volume transaction inquiries ranging from payment & shipping issues, account closures, order cancellations and general information

Portland, Oregon, United States

• Monitored trends, backlinks and news relevant to clients for public relations content and media • Created contact lists and fostered PR outreach support to media outlets, influencers and editors• Drafted pitches, copy and press releases for client news and product launches• Assisted with client social media content and conducted monthly analytic reports using Trendkite• Clients include: adidas Eyewear, National Handmade Bicycle Show, Brooks England, Abus, Showers Pass

Portland, Oregon, United States

• Aided in coordination and event planning with athletics department to drive fan engagement and ticket sales for varsity sport programs• Operated social media channels (Instagram, Twitter, Facebook, Snapchat) with live event coverage and supported with campaign design on audio, visual and print mediums• Assisted with preseason administrative duties, staffed home games and executed in-game promotions with spectators

Portland, Oregon, United States

• Collaborated with recruiters to streamline executive search process and source candidates according to client needs • Strategized search methods to cultivate talent pool• Compiled email lists and contributed editorial content for quarterly newsletter• Identified and tracked leads utilizing internal database and LinkedIn Recruiter, while maintaining CRM software• Conducted courtesy screens to potential prospects and aided with daily correspondence• Clients include: Patagonia, Hanesbrands, DC Shoes, Eddie Bauer, Eileen Fisher

Portland, Oregon, United States

• Organized promotional displays and merchandise setups • Maintained and quality checked inventory within produce department• Communicated product information and recommendations to customers while providing excellent service

Bachelor Of Arts - Ba, Marketing And French Minor

Activities and Societies: Athletic & Outdoor Connect, Inaugral Outdoor Retailer Student Delegation, Innovation for Sustainability Study.

Innovation For Sustainability Work Study

High School

Activities and Societies: Men's Varsity Soccer, Rotary Interact, Model United Nations, Video Production