Katherine (Kate) Columbus Email & Phone Number

• Oversees the Operations Department, the Operations Calendar, and trip assignments to team• Heads the Tour Leader department, which means interviewing, hiring, onboarding, scheduling/contracting, paying, and managing Trip Leaders in field • Executes full lifecycle of brand-partnered trips of 60+ guests, including program design, account management, pre-trip communication, on-the-ground logistical support, and post-trip follow up • Project manages the company's Product Plan, which outlines the amount of inventory needed in the upcoming years, and collaborates cross-functionally with its key stakeholders on timelines • Reviews and approves pre-trip financials and on-trip expenses to ensure appropriate trip margins• Leads process improvements and execution of Standard Operating Procedures, specifically for the Customer Service, Trip Operations, and Trip Leader Departments

All duties listed in the "Trip Operations Manager" position below plus the following: • Ran point on on day-to-day matters within the Operations Department • Managed the company's operational calendar by providing recommendations on travel dates to ensure a steady flow of trips on a monthly basis • Created familiarization (FAM) tours and scouting schedules for Trip Leaders• Redefined existing processes, created new processes, and cleaned up existing workflows

• Executed the full operations lifecycle for trips that span diverse geography, audience segments, focus, and price points, while maintaining the quality and principles of a Modern Adventure Experience• Operationalized more than 20 trips across 10 countries • Created, nurtured, and maintained relationships with tour leaders, operators/DMCs/suppliers, and other on-trip staff • Oversaw the success of each departure and was front-line support in the event of an on-trip incident • Designed new culinary focused trips as well as recommended and implemented itinerary modifications for existing programs• Negotiated with suppliers and monitored payment, cancellation, and attrition dates

• Managed inventory, hotel/operator relationships, and reservation systems • Undertook developing the customer service department by formalizing guest communication processes and being the main point of contact for all inbound phone calls and email inquiries from sales leads & existing guests• Built and maintained trips/products on SalesForce and WordPress• Ensured the accuracy of all guest-facing trip documentation and operational details for operators (DMCs) and Tour Leaders • Prepared all documents and items necessary for trip staff, including Tour Leader Guide Notes, rooming lists, manifests, transfer arrangements, and more

Los Angeles Metropolitan Area

• Scheduled 75+ phone, virtual, and on-site domestic and international interviews per week between candidates, recruiters, hiring managers, and executives, frequently juggling last minute requests, reschedules, and cancellations• Sent correspondence through ATS (Jobvite) to candidates during the recruiting process including: interview confirmations, necessary applicant documents and various follow up • Managed Excel spreadsheets and prepare weekly reports tracking candidate pipelines/metrics, KPIs, and background check completion for five major companies• Trained new employees on the functions listed above

Madrid Area, Spain

• Taught English instruction to more than 250 students at a bilingual elementary school in subjects such as English grammar, science, history, and geography• Produced original online games, PowerPoints, and stories to reinforce vocabulary and grammar in a variety of subjects• Collaborated with teachers to create opportunities for the students to practice English• Created presentations about American culture and classroom content (i.e. presentations about Los Angeles, food and traditions, etc.)

Greater Los Angeles Area

• Curated custom-made European itineraries for high-end clients based on rough outlines • Arranged travel services such as hotels, tours, and transportation with overseas suppliers and confirmed clients had the correct paperwork/visas for their trip• Juggled as many as 20 itineraries at a time with different timelines with keen attention to detail• Mastered four complex travel booking softwares in one month

Uc Santa Barbara

• Researched and wrote articles highlighting sustainability achievements on UCSB's campus • Managed UCSB Sustainability's Facebook, Twitter, and Instagram • Collaborated with the development of a Quarterly Newsletter and email newsletters via MailChimp• Maintained the event calendar on UCSB Sustainability website

• Chosen to represent UC Santa Barbara in the UC Global Food Initiative• Addressed food insecurity by integrating a Community Supported Agriculture Program (a farm subscription program where members receive fresh, seasonal, organic produce directly from local farmers) into UC Santa Barbara’s on-campus farmers market• Tripled CSA subscriptions by marketing the program through social media posts, on-campus presentations, and food demonstrations• Created promotional flyers for the CSA Program using InDesign program

• Point of contact for student, vendor, and community members questions• Assembled the market and made sure vendors had the correct equipment and paperwork• Managed the market’s three social media websites• Coordinated workshop demonstrations that promoted produce that was sold at the market• Scheduled outside organizations to promote their cause at the market

Redondo Beach

• Researched, designed, and led excursions around Los Angeles for 50 or more international students • Built new, strong partnerships with multiple local businesses to arrange tours and extracurricular activities (surf classes, bike rentals, etc.)• Explained local customs, provided resources, and answered questions to ensure students' easy assimilation to the United States• Promoted school events using social media and creating flyers