Jerico Chua Email & Phone Number

San Francisco, California, US

San Francisco, California, US

Design and Support Network Infrastructure services.Design and Support Telecom Communication services.

San Francisco, California, US

• Successful in deploying and maintaining facility moves to new locations using Avaya Media-gateways: G350, G430, G450 while using Internet circuits and Riverbed Steelheads. These are weekend moves with expected go-live.
• Designed, programmed and maintained new Tech Support (TAC) contact center servicing up to 800 agents - worldwide; working from the office and remote workers.
• Provides VDN, vectors, and ACD programming expertise for contact center agents and managers. Including Avaya CMS administration and support.
• Recommended and deployed Voice Conference phones (H.323 and SIP) B179, B189, ClearOne MAXIP, Polycom IP7000, IP6000.
• Deployed and managed IP phones / SIP end-points (hard phone and softphones)
• Recommends and deploys Video Conference solutions to Conference/Meeting rooms world-wide.

San Francisco, California, US

• Team lead for the Telecom department and delegate for Global Telecom Manager.
• VOIP and Telecom architect for key solutions and facility-related deployments.
• Resident expert for Avaya-related technologies and solutions.
• Comfortable working independently or under direct command of C-level executives, VP of infrastructure or inter-department VP.

Newcastle Upon Tyne, GB

• Avaya AES, IVR, CMS and circuit packs. (Configuration and maintenance firmware upgrades)
• Creates technical diagrams of data center server rooms, rack layouts and elevations, call center call flow, power specifications, spatial requirements (Using Visio, CAD, drawing tools).
• Serves as highest escalation in the company and noted Subject Matter Expert (SME) on telecom technologies by providing knowledge transfer to Telecom/Desktop Infrastructure and Ops team. Includes call recording (Verint)
• Manage and provision network and telecom services (includes but not limited to: DS3, T1, PRI, MPLS, POTs, DS3) for North American sites and Global Data Center.
• Works closely with Vendor Management, Legal Department, Infrastructure Engineers, Directors, Engineering operations, and Project team developing documentation of procurement life cycle and operations hand-off for.
• Designed, installed, and delivered telecom infrastructure for office facilities; upwards to 600 employees per location. (examples: Oregon, California, Texas, Florida, Canada)

Morristown, New Jersey, US

• SME / Project Leap Frog – an Avaya initiated project to upgrade existing customers to the latest firmware and patch versions providing stability, better support and cost savings of $ 2 million in support hours.
• Key member of original Golden Touch/Platinum Touch –specialized global technical group that caters to high profile US and Global Clients (Examples: IBM, AT&T Solutions, GE, Merrill Lynch, Morgan Stanley, Time Warner.
• Initiated the creation of lab environment and wrote technical manual to train and support Tier 2 technicians, field technicians, and other internal Avaya engineers.
• Supports North American and Global system administrators (France, Italy, UK, India, Philippines) on DEFINITY product lines / G3csi,G3si, INTUITY VOICEMAIL, UPS, Telco services: T1/ISDN/POTS/WATS/INBOUND 800, Circuit.

Architecture

Bachelor’S Degree, Information Technology

Computer Science