Jerico Chua Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Design and Support Network Infrastructure services.Design and Support Telecom Communication services.

San Francisco, California, Us

• Successful in deploying and maintaining facility moves to new locations using Avaya Media-gateways: G350, G430, G450 while using Internet circuits and Riverbed Steelheads. These are weekend moves with expected go-live date of Monday with limited to zero-interruption to the business.• Designed, programmed and maintained new Tech Support (TAC) contact center servicing up to 800 agents - worldwide; working from the office and remote workers.• Provides VDN, vectors, and ACD programming expertise for contact center agents and managers. Including Avaya CMS administration and support.• Recommended and deployed Voice Conference phones (H.323 and SIP) B179, B189, ClearOne MAXIP, Polycom IP7000, IP6000.• Deployed and managed IP phones / SIP end-points (hard phone and softphones)• Recommends and deploys Video Conference solutions to Conference/Meeting rooms world-wide.• Successful in designing and deploying Spectrum Wallboard Display controllers worldwide in EMEA, APAC and North America.• Key contributor to Riverbed's UCExpert productivity tool , helping develop the look, feel, and function of using UCExpert with the Avaya phone system. (Riverbed on Riverbed)• Procurement and vendor management task of ordering circuits, reading contracts, and managing mobile solutions.• Creates training documentation and videos to assist end-users and IT Tier1/2 desktop engineers. Also facilitted training classes for knowledge transfer of Telecom solutions.• Deployed Avaya One-X Communicator and Agent for Windows and Mac OSX users.• Performs video conference studies and comparison of different vendors and solutions: Polycom, Avaya, Zoom, Webex, BlueJeans, Intercall, Adobe, Bomgar , etc.

San Francisco, California, Us

• Team lead for the Telecom department and delegate for Global Telecom Manager.• VOIP and Telecom architect for key solutions and facility-related deployments.• Resident expert for Avaya-related technologies and solutions.• Comfortable working independently or under direct command of C-level executives, VP of infrastructure or inter-department VP.

Newcastle Upon Tyne, Gb

• Avaya AES, IVR, CMS and circuit packs. (Configuration and maintenance firmware upgrades)• Creates technical diagrams of data center server rooms, rack layouts and elevations, call center call flow, power specifications, spatial requirements (Using Visio, CAD, drawing tools).• Serves as highest escalation in the company and noted Subject Matter Expert (SME) on telecom technologies by providing knowledge transfer to Telecom/Desktop Infrastructure and Ops team. Includes call recording (Verint)• Manage and provision network and telecom services (includes but not limited to: DS3, T1, PRI, MPLS, POTs, DS3) for North American sites and Global Data Center.• Works closely with Vendor Management, Legal Department, Infrastructure Engineers, Directors, Engineering operations, and Project team developing documentation of procurement life cycle and operations hand-off for support. • Designed, installed, and delivered telecom infrastructure for office facilities; upwards to 600 employees per location. (examples: Oregon, California, Texas, Florida, Canada) • Coordinated and managed Vendors and Business Partners in relation to moves and new telecom technology installs. Typically saving, no less than $40,000/facility move.• Designed, and executed Disaster Recovery solution of Telecom infrastructure by leveraging existing hardware and creating West Coast backup in Scottsdale, AZ for our Tampa, FL Call Center. • Upgraded, leveraged and promoted existing Avaya Conference unit prompting monthly cost savings of at least $360,000/year by re-routing calls internally as opposed to long distance toll charges. • Worked directly under CIO and Senior executives on special projects involving complex solutions that required strong analytical skills. • Creative thinker. ie: Promoted and reprogrammed 411 dial-transparency which allowed users to dial 411 but going through 1-800-Goog-411, Bing-411, resulting in cost savings without retraining end-users.

Morristown, New Jersey, Us

• SME / Project Leap Frog – an Avaya initiated project to upgrade existing customers to the latest firmware and patch versions providing stability, better support and cost savings of $ 2 million in support hours. • Key member of original Golden Touch/Platinum Touch –specialized global technical group that caters to high profile US and Global Clients (Examples: IBM , AT&T Solutions, GE, Merrill Lynch, Morgan Stanley, Time Warner, Home Depot, Walmart) • Initiated the creation of lab environment and wrote technical manual to train and support Tier 2 technicians, field technicians, and other internal Avaya engineers. • Supports North American and Global system administrators (France, Italy, UK, India, Philippines) on DEFINITY product lines / G3csi,G3si, INTUITY VOICEMAIL, UPS, Telco services: T1/ISDN/POTS/WATS/INBOUND 800, Circuit packs – software and firmware upgrades, and Communication Manager.

Architecture

Bachelor’S Degree, Information Technology

Computer Science