Jerico Rilla Email & Phone Number

United States

· Identify current workflows, processes, systems, and tools, and provide feedback for improved efficiency.· Problem-solve issues related to the app and technology· Work with the team on creating and managing greater efficiencies· Utilize all JCC resources to help build, design, and deploy configuration profiles to improve make the department workflow· Develop automation and triggers for member experience flows

United States

• Creating internal training videos across all aspects of T-Rec to be posted on the intranet server. • Lead live, in-person T-Rec training (or via Zoom) and workshops, lead training at staff meetings, etc.• Onboard new employees with one-on-one T-Rec training specific to their role.• Provide user support as needed.• Assist with the building and customization of T-Rec reports and dashboards.• Build institutional knowledge of all T-Rec features and functionalities to be a resource for staff.

Tenafly, New Jersey, United States

• Responsible for system architecture, tracking, and troubleshooting mobile devices.• Manages, maintains supports, troubleshoots, and optimizes the mobile cloud environment and its related mobile devices, and suggests adjustments and new system designs for future needs.• Ensures that all mobile devices and activations are in compliance with our policies and procedures.• Tracks device inventory in the MDM cloud environment, and performs audits of the Jamf system.• Works with other vendors, and on-site vendors, that support the MDM, Microsoft Office 365, and telecommunication systems.• Responds to requests, from internal and authorized external business units, in a timely manner.• Prioritizes and execute tasks, in a time-sensitive environment.• Ability and desire to conduct research and resolve tickets, from the end-user community, for mobile device issues and new products.• Works with a team of engineers to plan, design, develop, build, and deploy new MDM solutions.• Interface with the Microsoft Office 365 cloud with ActiveSync, in the current Jamf cloud, and support the development of new MDM non-Jamf solutions.• Responsible for maintaining vendor relationships, ordering equipment, and organizing distribution.• Assist in developing long-term strategies and planning for meeting future needs.• Supervise on-site and virtual technical support, ensuring smooth seamless delivery of programs, services, and events.• Work with departments and Management to maintain tech budgets.• live-stream events. • Trained staff on various ways in bookings facilities within Salesforce.

Englewood, New Jersey, United States

• Extensive knowledge of EMR software (Epic, Athena, Aprima, CareCloud and Allscripts), Microsoft Office and HIPAA regulations.• Provided administrative support for 10 physicians and 1 advanced practice nurse in the practice.• Organized and maintained accurate and real-time revised patient calendar maximizing cancellation fill- in while meeting daily patient intake targets.• Greeted patients, updated demographics and insurance information within Epic and Athena.• Directed patient flow during practice hours, minimizing patient wait time.• Answered multiple telephone lines, taking messages and directing calls.• Verified insurance and precertification with multiple insurance carriers.• Trained new employees on office procedures, policies and protocols.• Continuously work with staff to better respond to patient needs and to ensure a smooth and successful operation of the practice.• Resolve issues related to patient dissatisfaction by taking measured and corrective actions to prevent future recurrence.• Ascertain that new policies, directives, and strategies are strictly followed by staff.• Worked one on one with clients to get them setup efficiently using Patient Portal in MyChart.

Englewood, New Jersey, United States

• Managed daily office operations, including patient accounts, maintained inventory of office supplies, and managed office expense records.• Coached new employees on administrative procedures, company policies, and performance standards.• Organized, and managed program development from conception through successful execution.• Utilized strong time management and organizational skills to ensure smooth and seamless operations.• Maintained confidentiality of patient finances, records, and health statuses.• Obtained payments from patients and scanned identification and insurance cards.• Scheduled appointments and rescheduled and handled canceled appointments for patients.• Developed a program to help office staff to locate ICD-9 / ICD-10 code corresponding with the office's cost for self-pay patients. • Developed an app and website for on-call staff and doctors' schedules.

• Resolved a diverse range of technical issues across multiple systems and applications. • Answered the phone by the second ring and greeted callers enthusiastically.• Scheduled, rescheduled and handled cancelled appointments for patients.• Responded to correspondence from insurance companies to verify the patient's coverage.

Associate Of Science - As, Health Professions And Related Clinical Sciences, Other, 4.0

Education record