Jerin G. Email and Phone Number

Content Developer and Designer of Learning Content Translation, Integration and Development projects.Digital Learning Studio | Global Delivery & Excellence

As a Deputy Manager for Global Learning Services business of Schneider Electric, I leveraged my Spanish Language Skills and provided my services as a Learning Coordinator for Mexico and Americas.Did end to end Program Management of both future and past dated training sessions in these regions.Responsibilities:* Creation and processing of Courses and Sessions in LMS (Cornerstone).* Attendance and Learning Credits management for the participants who attend the sessions. * Scheduling and Managing of the training sessions end to end which includes arrangements of training room, equipments required, Hotel Reservation (if required), Vendor Management, Purchase Order Management etc.* Being a consultant to the stakeholders and understanding the requirements to provide the best training experience for Requesters, Instructors and the participants.* Played a key role in MEX Learning Coordination Business acquisition and transition from Mexico to India.Projects: Worked on E-learning Content development and translation projects.Tools used - Camtasia, Uptale, Storyline360 and RISE360.

I worked as a Selling Partner Support Associate (Spain)/Translation associate II for Amazon Global Services team of Amazon SPS Ops. My job role was to provide prompt and accurate information services for the sellers of both Spain and India. Specifically aligned to Amazon.es, I dealt with the third-party merchants of both Spain and India who sell on Amazon. Trained on Five different processes (major experience in FBA and ILAC) and with the core responsibility of translating and comprehending the issues of the 3P-merchants, I’ve troubleshooted the tech. and non-tech. issues within the system and the network for our merchants of both Spain and India. Eventually eliminating the barriers related to their assigned Technical Accounts and their business and helping them in boosting their Sales.Key Responsibilities-- Grappled seller concerns related to FBA services- Deep dive on issues related to FBA and seller fulfilled orders and customer returns- Investigation on concerns related to seller shipments that included from arrival to processing of the products to the seller's inventory.- Managed RMS process for any kind of inventory loss/damage post investigation- Managed Seller Technical AccountsCore Motive - Enhance the buying and the selling experience for both the customers and merchants of Amazon.

*Responsible for controlling, conducting and implementation of examinations of School, Olympiads, Entrances(GATE, CTET), Board Practicals etc.*Worked on editing and printing of Master copies of question papers.*Grappled and maintained CBSE documents and it's related works.*Managed Stocks and Equipments of Physics lab and Exam Dept.*Guided students with the working and functions of apparatuses and experiments.