Develop, implement and scale Starlink Network Operations processes and tools to provide global internet accessWork with development engineering teams to drive design for operations, solve technical issues, and incorporate debugging tools and strategies into NetOps processesEnsure network incident response processes are rapid, organized, and minimize customer impactWork with the diverse teams across the Starlink program to develop monitoring, alerting and triage processes that quickly drive resolution to emergent problemsDefine and develop projects, milestones, and roadmaps, practicing flexible prioritization and scope management in order to deliver on program directives

Responsible for tracking special events and visitsProvide high quality customer service to employees, contractors, and visitorsInterface with high-level internal and external stakeholdersEnsure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilitiesInitiate timely and effective notifications and response measures for incidents or emergenciesAssist emergency response personnel dispatched to a SpaceX site, Monitor site surveillance camera systemBuild collaborative working relationships with other SpaceX departments or teams, SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situationsOversee the implementation of multiple projects without direct supervision

Provide leadership to H&R Block tax offices using people management experience and a passion for helping customers achieve their goal. Coach and empower tax teams in offices to accelerate seasonal tax business.

Developed procedures to maintain asset databases; conducts training as needed to engage staff in inaccurate data collection and maintenance of asset recordsOversaw the IT Asset Management and Computer Replacement program to ensure appropriate replacement cycles Establishes a project plan that includes a schedule, budget, and communications plan with tasks and resources.Performed inventories and usage monitoring of all IT Assets and records findings within the software Snipe-IT, changes, and physical location.

Drive and reduce project complexities by defining and documenting project deliverables, milestones, and timelines through both verbal/non-verbal, written communication, and visual communications.* Created a detailed working plan which identified activities and resources for team members*Planned and reviewed project schedules with senior management and stakeholders*Identified and developed team objectives and KPI’s.

Raised customer satisfaction 33% by creating an analytic dashboard processes that enabled management to make better customer service cross-selling decisions. Lowered rework cost by 25% by tracking code deployment frequency for a clear picture of how quickly new features and capabilities roll out improving product delivery.Built and reported weekly project status to GMs and Corporate VPs ensuring communications between stakeholders, development, and senior leadership teams.Lead a devops team in software project management methodologies improving automation performance by 15%.

Implemented agile methodologies to satellite team’s increasing interoperability by 20% through bridging communications gap between teams in Germany, Norway, Estonia, Bulgaria, and Lithuania.Created technical documentation procedures providing User training to 200+ diverse personnel, reducing required IT resources by 14%.Devised, developed, and implemented migration and security compliance strategies for Layer 2 servers that realized a cost saving of $400k the first year, $110k the second year. Developed and present SQL training to over 100+ users improving business analysis and business process to daily operations.