Jerod Goggin Email & Phone Number

Atlanta, Georgia, United States

• Primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence•The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction• This is accomplished by making recommendations relating to the client’s network infrastructure to streamline costs• Reviewing, understanding, interpreting and managing carrier contracts• Understanding of SAAS structure, architecture, and security• Presenting to C-Level and Executive Level management teams• Provide constant external feedback to clients on savings opportunities and best practices• Complete monthly and/or quarterly customer account review• Provide timely, detailed and accurate reporting to external and internal audiences

Atlanta, Georgia, United States

• Primary contact for client predominantly regarding project management• The CPS is chartered with clearly identify gaps in project delivery while ensuring that the project team and clients are aware of issues that will impact timely project completion and/or costs, and pro-actively seek to identify and communicate any schedule and budget risks• Presenting to C-Level and Executive Level management teams• Provide constant external feedback to clients on savings opportunities and best practices• Provide timely, detailed and accurate reporting to external and internal audiences• Perform and share with assigned clients recurring (weekly) updates and status on account• Enter new, upgrade, downgrade, and disconnect service orders• Solicit Quotes from vendors• Resolve escalated orders and issues• Create maintain, track, and report on status updates for open orders• Coordinate with management to ensure timely installation of client circuits• Schedule and prepare for customer activations as well as disconnections services

Greater Atlanta Area

• Serve as the single point of contact between the customer and CEDAR, a leading provider of technology enabled product solutions that transform how companies manage omni-channel communications.• Manage changes to products and services by documenting requirements, managing projects and implementations, and ensuring that client requirements are met when changes are implemented. • Work closely with development teams to oversee proper scope, requirements, testing, validation, and implementation of change requests. • Understanding of automated workflows and respective data structure to resolve data processing exceptions. Resolution efforts involve coordination with application support, network, database and development teams. • Perform quantitative analysis to assist client and account management team's needs. • Understanding of Oracle SQL to analyze data for both issue resolution and presentation.

• Built customer base through in-store sales• Handled all administrative aspects of sales including paperwork to establish service, accepting customer payments and filing completed orders • Maintained files of existing and potential customers • Performed sales tracking and related reporting • Supervise business to business sales• Implementing strategies to build communication with small business owners• Worked in Atlanta corporate headquarters in business-to-business sales training

Marietta, Ga

• Responsible for negotiating recovery of funds on pre-litigation accounts• Maintained strict guidelines implemented by major clients that included Bank of America and JP Morgan Chase & Co

Kennesaw, Ga

Kennesaw, Ga

Followed leads for outbound calling to build customer base through credit card sales.