Bryant Smith Email & Phone Number

Smyrna, GA, US

I am responsible for but not limited to the following:Setting work schedules as well as goals to optimize the Helpdesk's production and efficiency. Assisting with creating procedure on how the Help Desk receives and mitigates requests from our clients. Reviewing dialogue between the Help Desk and our clients to ensure that we are continuing our exemplary.

Atlanta GA

This position was responsible for but not limited to the following: Placing wireline orders(activations/feature changes/disconnects) for clients. Resolving wireline issues with effectiveness. Teaching the Help Desk how to process wireless orders and assist in troubleshooting wireless issues. Training the Help Desk on how to respond to clients with.

This position was responsible for but not limited to the following: order processing, pricing requests, general account management and customer interface to include – follow up and, when required, escalation of issues. This position relied in part on the use of various web-based tools and databases to satisfy customer requests. specialized in the support.

This position was responsible for but not limited to the following: Selling sprint devices to customers to meet customer needs. Meeting monthly goals set by the quintiles of sprint. Providing the best customer experience for every guest. Using advance sales techniques to optimize every customer’s transaction (accessories, buybacks,tep...) Making sure every.

Maintaining inventory on a daily and weekly basis. Inspiring groups of employees to work productively. Counting and distributing of at least $40,000.00 on a daily basis. Have lead a staff of 25 employees. Experience working with invoices from vendors. Handling of large amounts of cash from a management perspective. Receiving multiple phone calls a day and.