Jérôme Bailly Email & Phone Number

- I promote the adoption of our solutions by our users (demos, webinars)- I ensure the quality of the customer experience and contribute to maintaining and exceeding customer expectations- I assist our Customer Success Managers in the various stages of projects- I help detect and consolidate customer feedback, find solutions to their problem(s) and manage any complaints they may have- I participate in the continuous improvement of internal processes to better respond to customer requests- I prepare customer-specific reports and KPIs- I maintain close relations with customers and funding bodies to ensure that files are properly monitored- I participate in the updating of training dashboards

-Orchestrated the full-scale implementation of a process-driven approach across all company departments, including Sales, Account Management, Finance, and Management.-Spearheaded the creation, implementation, revision, and ongoing updates of over 170 checklists, streamlining operational efficiency.-Demonstrated a robust customer-centric focus by crafting a compelling sales pitch, formulating a seamless onboarding process, and developing comprehensive training procedures for new customers. Actively engaged in initiatives contributing to customer success management and fostering customer retention.-Played a pivotal role in shaping the overarching startup strategy, bringing valuable insights and strategic direction to the table.-Innovatively deployed a new waterfall approach tailored to the unique needs of the company in IT Project Management.-Assumed full leadership of all Project Management activities starting from October 2023, showcasing a proactive and hands-on approach to project oversight.

Orihuela, Valencian Community, Spain

I was in charge of the showroom put in place inside Condado de Alhama Golf Resort for the next development phase of individual villas and blocks of apartments called "Mirador del Condado".I provided detailed explanations of the properties for sale and their characteristics in multiple languages (Spanish, French, English). I was also in charge of the social media development for this program.

Marcy L'Étoile

I led a Change Management initiative within the Information Systems (IS) department, focusing on enhancing awareness of crucial Change Management activities through effective Project Management. The key features of this approach include:-Development of training materials for over 100 participants-Coordination of a team comprising 5 members-Implementation of an incremental approach-Establishment of a coach network to support Change activities-Formulation of key performance indicators (KPIs)In my role as a Project Portfolio Analyst within the IS department, I managed a spectrum of responsibilities, including:-Administrative implementation of the entire IS project portfolio-Ongoing portfolio monitoring-Providing support to Project Managers-Ensuring project governance and preparing monthly reportsI also served as the functional administrator of OPX2 Convergence, overseeing support levels 2 and 3, project management techniques, time tracking, resource management, reporting, and conducting training sessions in both French and English. Additionally, I managed relationships with external contractors regarding technical support for the OPX2 application.Beyond these responsibilities, starting in May 2016, I actively contributed to a company project related to Master Data Management. My duties encompassed:-Readiness activities for the entire program-Communication efforts, including newsletters, community management, and video animations-Managing transversal activities associated with company organization and training strategy.

Villeurbanne Region, France

As a key contributor to a reorganization project involving the merger of two distinct postal institutions, my responsibilities encompassed:-Conducting AS-IS and TO-BE assessments for logistics and HR-related activitiesPerforming impact analyses to gauge the repercussions of the merger-Spearheading Change Management initiatives to facilitate a smooth transition-Devising strategies to enhance the efficiency of postal deliveries-Overseeing project progress through MS Project-Managing the compilation and distribution of weekly project reports

Villeurbanne Region , France

As a member of the B2B department (CEDEX), I undertook the following responsibilities:-Conducting a workload study in the AS-IS state-Proposing organizational scenarios for the TO-BE state-Streamlining delivery breakdown based on customer needs-Overseeing middle management during the summer period, managing a team ranging from 35 to 70 agents.

Venissieux

In my role as a customer advisor, my responsibilities included:-Handling import/export data entry and ensuring follow-up using AS400-Managing Customer Relationship Management (CRM) for the EMEA region

Cork, Ireland

As a Technical Advisor with Apple Inc, my responsibilities encompassed:-Managing incoming calls from customers who speak both French and English across various regions, including France, Luxembourg, Belgium, Switzerland, Ireland, and the UK-Providing technical resolutions for all incidents related to Mac computers, covering hardware, software, and configuration of Apple-related devices-Technical expertise includes proficiency in Mac OS X versions 10.5 to 10.8 (Leopard to Mountain Lion), Airport Devices, iLife, and iWork.

Clonakilty - Ireland

In my role as a Commercial Assistant, I oversaw the following activities:-Orchestrating B2B/B2C emailing campaigns utilizing various channels such as FAX, email, SMS, and voicemail.-Managing Customer Relationship activities to enhance client engagement and satisfaction.-Providing support at Help Desk Level 2, addressing more complex inquiries and technical issues.

Master Of Science (Msc), International Business Project Manager, A Grade

Thesis theme: In what extent can Change Management practices revolutionize the way IS departments accompany business transformation?

Commercial Strategy Management, Management

Thesis theme: Associating economic performance and company performance within La Poste mail division.

Licence Pro Logistique Globale, Logistique, Transport, Mention Ab

Thesis : How is La Poste company supposed to reinvent itself, while adapting to structural constraints directly linked to the company's.

Master 1 Commerce International

Licence Lea, Langues Étrangères