Jerome Lawrence Email & Phone Number

Virginia

-Collaborate with Customer Success Managers and partnered Electronic Health Record (EHR) Onboarding Specialists to resolve technical/verification issues for medical providers.-Update ID.me accounts to manage and recover Erx/EPCS abilities.-Provide urgent support to medical providers as a subject matter expert through email, chat sessions, and phone calls.-Guide new medical providers through identity and medical credential verifications to complete EHR onboarding.-Stay informed and update the medical team to on unique customer stipulations to ensure a successful onboarding.-Recommend best practices to avoid account and practice obstructions.-Coordinate with multiple departments to conduct fraud mitigation and account reinstatement.

Linthicum, Maryland

-Troubleshoot technical issues with account access, connectivity, and VDI -Create and submit tickets using Cherwell and ServiceNow IT management software.-Distribute calls and tickets to necessary tiers for proper resolution.-Resolve issues as a first call support technician.

As the owner of Concord Music Production, responsibilities include:-Collaborate with Music Directors, Choir Directors, and teams to provide music for weekly worship services and large annual events at multiple churches.-Produce musical projects, mixing and mastering finished music and spearheading musical direction for collaborative artists and clients.-Instruct young adults in summer program on recording music using the Logic X software (2017-2018)

Washington D.C. Metro Area

-Built water filtration systems to ensure quality control and prevent financial loss for the start up.-Self managed work tasks based on material availability. -Invented new ways to produce finished products more efficiently.

Dc/Md/Va

-Conducted condition and occupancy checks in residential neighborhoods. -Visited homes to obtain photos and detailed information regarding home conditions. -Met with residents to answer inquiries and help with the application process.-Relayed messages on behalf of a bank or loan company.

Rockville, Md

-Worked as a Sales Technician at Music and Arts Center in Rockville MD. -Greeted customers in order to assist them in making educated purchases based on their musical needs. -Maintained knowledge of instruments and devices in the store to provide top level customer service and information to customers. -Discussed musical instrument rental policies/contracts to customers and assisted customers to complete rental procedures and assisted customers to sign up for up in-house instrument instructors and lessons.

Google It Support Professional Certficiate, Information Technology

Skill development experience includes: -Technical support: including installing & configuring computer hardware, software, and networks.

Business/ Music Education

Activities and Societies: Musicians Network, Boys to Men,-Studied as a business administration major then switched that major to music.