Jerome Lloyd Email & Phone Number

Manchester Area, United Kingdom

As Head of Managed Services Pre-Sales, I am responsible for driving the Managed Services agenda, whereby the focus is Service Design process maturity, managing and nurturing the Service Design Team, Proposition Development and ultimately, Managed Service growth.Key Achievements: - Guidance and oversight across over 20, new business, Managed Service contracts into Jigsaw24 with ACV’s ranging from 30k to 950k and including Customers such as KPMG, TopHat Homes, Ofwat, … Show more As Head of Managed Services Pre-Sales, I am responsible for driving the Managed Services agenda, whereby the focus is Service Design process maturity, managing and nurturing the Service Design Team, Proposition Development and ultimately, Managed Service growth.Key Achievements: - Guidance and oversight across over 20, new business, Managed Service contracts into Jigsaw24 with ACV’s ranging from 30k to 950k and including Customers such as KPMG, TopHat Homes, Ofwat, United Reform Church, AA Media and easyJet - Nurturing members of the Team into accomplished Service Design Consultants who are now capable of independently translating Customer Requirements into measurable services, individuals representing a team that regularly receives praise (from Customers and the internal Sales Team) for exemplary work - Definition and implementation of Proposition Development Framework to provide governance, consistency and efficiency around the introduction and launch of new service propositions - Managing the introduction of the following propositions: o Managed Teams Rooms, Windows Device Management, Managed Microsoft 365 & Joiners/ Movers/ Leavers Show less

As a Managed Service Sales-Specialist I was responsible of navigating the sales service strategy in alignment with Customer needs and internal core capability. My Role was key in the generation new business, repeat business and in transforming the solutions of existing Customers, demonstrating true quantitative and qualitative value to the Customer and to Daisy.

Manchester, United Kingdom

As a Service Design Architect I am accountable for the delivery of the Customer IT requirement. I ensure that Customer requirements are translated into measurable services which are underpinned Daisy by standard processes, toolsets and technologies and that underpinning service contract schedules are clearly defined.Key Achievements: - Service Design Lead on successfully won full Managed Service for Accountancy Firm (Larking Gowen) with a 3-year TCV of value £1.2 million. The… Show more As a Service Design Architect I am accountable for the delivery of the Customer IT requirement. I ensure that Customer requirements are translated into measurable services which are underpinned Daisy by standard processes, toolsets and technologies and that underpinning service contract schedules are clearly defined.Key Achievements: - Service Design Lead on successfully won full Managed Service for Accountancy Firm (Larking Gowen) with a 3-year TCV of value £1.2 million. The solution included the following components: o Service Desk; End User Computing; Managed Server (Public Cloud solution); Managed Network (WAN, LAN & WIFI) Contact Centre (Mitel) and cross functional ITIL Services - Service Design Lead on successfully won full Managed Service for Financial Services start-up business (Vida Home Loans) with a 3-year TCV of value £750K. The solution included the following components: o Service Desk; End User Computing; Managed Server (Private Cloud solution); Managed Network (WAN, LAN & WIFI); Managed Telephony; Business Continuity, Database Management, WI-FI and cross functional ITIL Services - Service Design Lead on Managed Service renewal for retailer (Lidl) with a 1-year TCV of £1.2 million. The solution included the following components: o Service Desk & Retail hardware maintenance - Service Design Lead on Managed Service renewal for Mothercare with a 5-year TCV of £12 million. The solution included the following components: o Service Desk, Hosting, Business Continuity; Managed Network; Managed Telephony, WI-FI and cross functional ITIL Services Show less

Manchester, United Kingdom

As a Service Designer I manage the end-to-end design of service solutions including costing / pricing, written responses, risk identification in order to ensure commercial and operational integrity, opportunity identification and contract schedule definition. Responsible for:Understanding Computacenter’s service portfolio; including cost drivers, benefits and limitations; and alignment of Customer requirements to the portfolio of services; Delivery of the commercial and service… Show more As a Service Designer I manage the end-to-end design of service solutions including costing / pricing, written responses, risk identification in order to ensure commercial and operational integrity, opportunity identification and contract schedule definition. Responsible for:Understanding Computacenter’s service portfolio; including cost drivers, benefits and limitations; and alignment of Customer requirements to the portfolio of services; Delivery of the commercial and service proposition for IT Managed services in response to Customer requirements;Ensuring Service designs are complete on time and approved internally prior to submission to the Customer;Building strong relationships with Customers in order to obtain the information required to design services which meet Customer needs; Assisting the sales team in the qualification process of sales opportunities by providing impartial advice and guidance; Negotiating with the various stakeholders (sales, operations, legal, and the customer) to achieve a deliverable & commercially viable proposition; Ensuring the decision making associated with risks and opportunities is performed in an informed, and transparent manner; Assisting in the creation and delivery of presentations and supporting bid material; Act as the gatekeeper between Sales and Operations, ensuring best value for Customers and Computacenter; Show less

Manchester, United Kingdom

Service Architect responsible for service design and implementation including the following activities:Providing a leading role within the full pre-sales cycle for Service Management activities and will have overall responsibility for IT Service Design;Providing costs and validating cost models for IT Service Solutions;Identification of non-standard service requirements and defining appropriate solutionsDefining and agreeing Service Level Agreements;Understand industry… Show more Service Architect responsible for service design and implementation including the following activities:Providing a leading role within the full pre-sales cycle for Service Management activities and will have overall responsibility for IT Service Design;Providing costs and validating cost models for IT Service Solutions;Identification of non-standard service requirements and defining appropriate solutionsDefining and agreeing Service Level Agreements;Understand industry trends and practices to ensure a competitive edge when bidding for managed service contracts. Show less

Wolverhampton, United Kingdom

Appointed to the position of Service Management Consultant responsible for service development and implementation.Responsible for:Service Transition;ITIL Best Practice Framework design and implementation covering all ITIL disciplines;Toolset Design;SeviceDesk, eforms, CSATTraining;ITT and ICT tender responses for prospective Customers.Due Diligence activities for prospective Customers.Service development and optimisation activities for all Managed… Show more Appointed to the position of Service Management Consultant responsible for service development and implementation.Responsible for:Service Transition;ITIL Best Practice Framework design and implementation covering all ITIL disciplines;Toolset Design;SeviceDesk, eforms, CSATTraining;ITT and ICT tender responses for prospective Customers.Due Diligence activities for prospective Customers.Service development and optimisation activities for all Managed Service Customers. Service maturity audits;CSI. Show less

Runcorn

Working closely to Service Delivery in order to ensure adherence to process (and alignment to toolset), analyse failings, suggest improvements and promote a Best Practice Approach.Responsible for:Service Transition of new Managed Service CustomersProcess implementation and process improvement initiativesToolset development and optimisation

Manchester, United Kingdom

Working as a Graduate Trainee for Alfred McAlpine which consisted in the completion of 6 month placements in different parts of the Business. I was offered a permanent position in Information Technology at the end of my third placement, an opportunity which I pursued and which has lead me to the career I have today. Placements Completed: Business Services-Information Systems Mar 2005 to Oct 2005Infrastructure Services Telecoms Jun 2004 to Mar 2005Infrastructure… Show more Working as a Graduate Trainee for Alfred McAlpine which consisted in the completion of 6 month placements in different parts of the Business. I was offered a permanent position in Information Technology at the end of my third placement, an opportunity which I pursued and which has lead me to the career I have today. Placements Completed: Business Services-Information Systems Mar 2005 to Oct 2005Infrastructure Services Telecoms Jun 2004 to Mar 2005Infrastructure Services Finance Dec 2003 to Jun 2004 Show less