Jerome Luro Email & Phone Number

United Arab Emirates

United Arab Emirates

• I am responsible for:
• Developed a comprehensive data and reporting system using excel and google sheets to provide real-time analysis of the business KPIs.
• Created weekly/monthly/quarterly business reviews that will be presented to internal and external clients.
• Conducted quality audits on calls and account handling to ensure compliance with quality standards and legal requirements.
• Organized and facilitated meetings for projects to ensure smooth execution and effective communication, and sent meeting minutes and follow up action items to participants, ensuring all necessary information is.
• Define the structure of the Quality

• FintechI am responsible for:
• Developed a comprehensive data and reporting system using excel and google sheets to provide real-time analysis of the business KPIs.
• Created weekly/monthly/quarterly business reviews that will be presented to internal and external clients.
• Conducted quality audits on calls and account handling to ensure compliance with quality standards and legal requirements.
• Organized and facilitated meetings for projects to ensure smooth execution and effective communication, and sent meeting minutes and follow up action items to participants, ensuring all necessary information is.
• Assisted clients during their visit by providing exceptional customer service, answering any inquiries or concerns, and ensuring their needs were met.

• HealthcareI am responsible for:
• Performed call assessments and file audits to ensure compliance of associates to quality standards.
• Ensures consistent customer service quality is provided to external and internal customers.
• Provided input regarding calibration process and techniques for ensuring consistency across team of evaluators.
• Created reports including management summaries and status reports on training issues and initiatives.
• Mentored new QAs to enhance overall team performance.My main achievements in this job include:

• Insurance I am responsible for:
• Performed call assessments and file audits to ensure compliance of associates to quality standards.
• Ensures consistent customer service quality is provided to external and internal customers.
• Provided input regarding calibration process and techniques for ensuring consistency across team of evaluators.
• Created reports including management summaries and status reports on training issues and initiatives.
• Onboarded and Mentored new QAs to enhance overall team performance.My main achievements in this job include: