Jerome Ohlson Email & Phone Number

New Zealand

Internal Systems Administrator.Proofpoint Office365 e-mail filterCrowdstrikeVeeam Office365 online backup / retoreLevel 2/3 support.Hybrid Office 365 AdminDesktop and Laptop deployment using SCCM 2010Data centre monitoring using SCOM 2019Dell Wyse and iGel Thin client managementNew server creation using Microsoft Hyper-VMicrosoft Server 2019 , 2016 and Server 2012 AdminData recovery using Shadowprotect image backupsO365 mailbox restores using and Veeam backup for Microsoft Office 365Trustwave SEG 8.2.6 / Mail Marshal Administration

Auckland, New Zealand

Level 2/3 IT support for Imagetext customers

Auckland Nz

Resolving L2 desktop support callsMicrosoft Surface pro setups and deploymentLenovo desktop deploymentsDesktop imaging using ShadowprotectOffice 365 install and setup.Deploying other software packages using SCCMRemote user assistance using Remote Assistance and TeamviewerCisco Phone Administration using Cisco Unified CM Administration Ver7.1Microsoft One Drive setupSkype for Business 2016 setup

Auckland, New Zealand

Logging and resolving L1 and L2 desktop support callsApplication deployment using SCCM systemFile restores from Volume Shadow ServicesSetting up new AD user accountsCreating new Exchange 2010 user mailboxesCreating new user accounts in Infra EnterpriseLogging calls in Infra EnterpriseRemote user assistance using Remote AssistanceMobile phone setupsImaging new laptops

Auckland, New Zealand

Advising IT Manager on Physical to Virtual IT Infrastructure upgrade projectLiasing with 3rd Party vendors on RFP for Physical to Virtual IT Infrastructure upgrade projectCreating new Virtual servers as requiredCitrix XenApp client installs.Providing internal IT support to Fitec staffMonthly Server maintenance and patchingDaily desktop support both remotely and office based.Procuring IT equipment as requiredMaintaining Backups using Backup Exec 2010Dell and HP Laptop and desktop rebuildsSiemens Telephony System Administration

Auckland, New Zealand

Remote and onsite Desktop and Server support of Fisheye customersVMware and Hyper-V Server support , updates and administrationMonthly Server maintenance tasksActive Directory AdministrationExchange 2010 AdministrationMaintaining Backups using Shadowprotect and Backup Exec.HP Laptop and desktop builds

Auckalnd

Remote and onsite Desktop and Server support of Fisheye customersVMware and Hyper-V Server support , updates and administrationMonthly Server maintenance tasksActive Directory AdministrationExchange 2010 AdministrationMaintaining Backups using Shadowprotect and Backup Exec.HP Laptop and desktop builds

Cape Town Area, South Africa

HP Server Hardware Support on HP server suite in Old Mutual Server farm ( +/- 250 servers - Proliant, DL, ML models)HP Server Hardware monitoring using CIM ( Compaq Insight Manager )HP Server failed hardware replacements using OARSHP Server firmware updatesVeritas Backup Exec used to verify successful DLT replacementsMicrosoft Server 2000 and Server 2003 Installations ,updates and supportActive Directory AdministrationDNS , DHCP and WINS AdministrationTCP/IP topology setupRemote administration using Dameware and Remote DesktopMcafee Ver 8 installs and updates , with EPORightfax Ver 8.7 and 9 AdministrationFile and Print Server AdministrationBasic Cluster Administration

Cape Town Area, South Africa

Active Directory AdministrationDNS , DHCP and WINS AdministrationTCP/IP topology setupExchange 5.5 and 2003 AdministrationSetup and support of Dell & Compaq notebooks ( Dell nx5000 )Setup and support of Dell & Compaq desktops ( Dell GX110 & Compaq Deskpro’s )Windows 2000 and Windows XP setup and upgradesServer 2000 and Server 2003 AdministrationOffice 2000 and Office 2003 setup and supportMcafee virus protection installs and updatesDLT Server Backups using Veritas Backup ExecSiebel Client support and installation

Cape Town Area, South Africa

IT desktop and server support in Windows NT / Novell environmentsOperating systems supported : Win95 , Win98 , WinNT4 , Windows 2000 , Windows XP , Novell

Cape Town Area, South Africa

IT and Siebel CRM support.Desktop support.Network / Server administration. Siebel CRM cluster server installations.Siebel CRM client installations. • Creating Siebel CRM user accounts. • Upgrading Siebel CRM SRF’s.

Cape Town Area, South Africa

Software & hardware desktop support. Networking administration support. Both software and hardware support was given to desktop and notebook users.Support & installation Of the following Software: Windows 98, NT Workstation 4.0 , NT Server 4.0 , Windows 2000 Professional , Windows 2000 Server , Siebel Client 99, Siebel Client 6.3, Ms Office 2000, Visio 2000, MS Project 2000, IE5, Exchange 5.5, Proxy, Oracle 8.1 Maintained local Siebel server, rolling out new SRF’s, checking that replication was working, upgrading hard drive space and creating new users. Creating network user accounts and mailboxes, changing user account passwords. Patching network points, adding DNS entries, reserving IP addresses.Setting up print servers and printers, etc…

Cape Town Area, South Africa

Tested Windows based PABX software - BSWTested & made test jigs in a digital / microwave communications environment for PlesseyTested digital communications aspects as jitter, BER (Bit Error Rate) and pulse shape.Equipment UsedDTA’s (Digital Transmission Analyser), Digital Storage Oscilloscopes, Spectrum AnalysersVector Analysers and Calibration kits for correct impedance matching.

Cape Town Area, South Africa

Tutored Electrical Engineering Laboratory instructor for Electronics 1 and Digital Systems 1 classes.

Cape Town Area, South Africa

Component level repairs to power supplies Class A amplifiers, Push – Pull amplifiersH – Configuration RS 232, RS 422 Communications, UARTS Analogue to Digital converters