Jerome Patrick Email & Phone Number

Portland, Oregon, United States

Eugene, Oregon, United States

Website administration and design. Manage site content and articles. Responsible for user administration and site reliability.

Hillsboro, Oregon, United States

As a Salesforce Administrator, I ensure the platform is providing value to the organization by delivering innovative technological solutions. In my role I am responsible for administering, implementing, supporting, customizing, and developing solutions on the Salesforce platform.· Customize and configure Salesforce to meet business requirements, including data models, workflows, and validation rules.· Collaborate with stakeholders to ensure Salesforce is optimized for business needs· Ensure data integrity and maintain the security of Salesforce by setting up profiles, roles, and permission sets.· Manage and maintain user accounts, including creating, deactivating, and resetting passwords.· Create custom reports and dashboards to help teams gain insights and make data-driven decisions.· Provide training and support to end-users, helping them navigate Salesforce effectively.· Address user inquiries and troubleshoot issues promptly to maintain smooth operations.Oversee data imports, exports, and data cleansing initiatives.

Hillsboro, Oregon, United States

Providing frontline support and guidance for Salesforce customers around the world. Demonstrated technical problem-solving by analyzing and troubleshooting technical issues, identifying root causes, and implementing effective solutions.Provide outstanding customer service by effectively interacting with customers, understanding their needs, and providing solutions. Communicate written or verbal technical information to non-technical stakeholders, as well as document technical issues and solutions in a clear and concise manner.Highly client-focused and fast-paced, operating globally with 24/7/365 technical support.Provide a single point of contact for the customer and be responsible for the successful resolution. Member of the general usage and configuration team topics supported included: -Creation and administration of user accounts, profiles, permissions, and licensing. -Creating and maintaining custom objects, fields, formulas, record pages, and page layouts. -Data imports and exports using Data loader and Data Import Wizard. -Creation and troubleshooting reports and dashboards. -Duplicate management, validation rules -Creation and troubleshooting of Lightning components and Lightning record pages -High-Velocity Sales ( Sales Enablement) -Workflow Rules and Process Builder Certified Sales Cloud Consultant \ Certified Salesforce Administrator \ Certified Platform App BuilderAdminister, Extend, and Automate Salesforce Trailhead Academy ClassLightning App Builder Trailhead Academy Class

Springfield, Oregon, United States

Provides at the elbow support of telecommunications, network, and hardware including monitoring various systems, ensuring optimal operating conditions, and educating end-users on how to resolve various hardware and software problems. Assists with installation configuration and ongoing usability of desktops, laptops, peripheral equipment, and software complying with given standards and guidelines. Partners with engineering and senior/lead field services analysts to perform software updates and system or device upgrades. TSP incidents and service requests; working directly with caregivers and members of other teams to troubleshoot and resolve print, telephony, and end-user device-based incidents. Participates in the testing and support of standard and nonstandard end-user caregiver hardware configuration. Provides technical guidance, mentoring, and support to PeaceHealth caregivers and TSP partners. * Utilizes Microsoft System Center Configuration Manager (SCCM); Active Directory, and EPIC EMR for end-user support. Assists analyst or TSP leads/client engineering involving software deployment and implementation of workstation-based applications.

Lane County, Oregon, United States

o Installation of new point-of-sale machines, system refreshes, imaging, network troubleshooting, decommissioning of equipment and installation of specialized workstations for several large national retailers.o Installation of 400+ workstations and peripherals for a large enterprise system upgrade project for a regional health care insurance provider.

Eugene, Oregon Area

Identity and Directory Services InternAssist in managing and maintaining of enterprise authentication, authorization and access systems.Responsible for enterprise firewall audit for IDM & Directory Services. Included extensive use of various NMAP scan types depending on the network infrastructure. Assist in the resolving of W.S.O in the LDAP & Shibboleth server environment.Team member involved in the enterprise rollout of Skype for Business for the entire University. Research and test future technologies in test lab. These include the installation of test environment:MS Server 2012R2, Active Directory, MS Identity Management Services and workstations OSX & Win.10Tasked to parse MS Exchange log files for data relating to email clients and device usage in the UofO environment. Leadership used the result to decide on change(s) of service level agreements in immediate future.

Eugene, Oregon Area

Provide exceptional technical support to approx. 200+ students.Responsible for 26 Windows workstations and software.Resolve authentication issues and access to the college network and Moodle instructional site. Maintain and troubleshoot lab workstations and networked printers and remediate if necessary.Provide technical assistance in using Microsoft Office Suite, including Word and Excel.

Associate Of Arts And Science (A.A.S.), Network And System Administration/Administrator

Activities and Societies: Focus on network and systems administration. Install and configure Cisco routers and switches to support.

Associate Of Arts - Aa, Political Science And Government

General studies for transfer program. Coursework: U.S Government, Political Theory and Constitution & Legal Process. Landscape &.

Career Pathway Certificate, Computer Network Monitoring And Management

Learn and utilize industry standards/best practices to manage and monitor modern network operating systems and the services provided.

Career Pathways Certificate, Computer Network Security

Methods and strategies for network security. Effectively harden workstations and servers using current security best practices and also.