Jerome B

Jerome B Email and Phone Number

Support for Mission Critical and Customer Lead @ Microsoft
France
Jerome B's Location
France, France
About Jerome B

First experience succeeded within Microsoft EMEA Global Technical Support Center at Hewlett-Packard in Dublin (Level 1).Second experience succeeded at Exakis as messaging engineer for a French petroleum customer.Specialties: MCITP: Enterprise Messaging Administrator 2007 and 201070-640 TS:Windows Server 2008 Active Directory, Configuring70-642 TS:Windows Server 2008 Network Infrastructure, Configuring- Exchange 2007 (SCC and CCR clusters), Exchange 2010, multi forests context- Free/Busy connector for Lotus Domino (coexistence)- ILM 2007 (meta directories, workflows migration and coexistence)- Quest Notes Migrator for Exchange- Domino 6.5 /Notes 6.5 (federation organization)- Outlook 2007, 2010

Jerome B's Current Company Details
Microsoft

Microsoft

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Support for Mission Critical and Customer Lead
France
Website:
microsoft.com
Employees:
231118
Jerome B Work Experience Details
  • Microsoft
    Support For Mission Critical And Customer Lead
    Microsoft
    France
    View
  • Microsoft
    Support For Mission Critical / Customer Lead
    Microsoft May 2013 - Present
    Paris Area, France
    SMC Support for Mission CriticalWith Microsoft Services Support for Mission Critical (SfMC) your business receives Microsoft’s advanced level of service and support that aligns with your business objectives and helps you extract more value out of your mission critical solutions built on Microsoft technologies.
    View
  • Microsoft
    Sr Support Escalation Engineer
    Microsoft Jul 2011 - Present
    Paris Area, France
    Enterprise Communications Services
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  • Exakis - Microsoft Partner
    Technical Team Lead
    Exakis - Microsoft Partner Nov 2008 - Jul 2011
    Paris Area, France
    I have participated to the messaging engineering team' building for a French petroleum customer and I have been in exposure to international project in a complex growing environment, as principal contact.Objective:I have validated customer entitlements applying contract baseline and given high level technical support and "how to" through information gathering, analytical troubleshooting and problem research.Achievement:- Scoping of customer requests- Dispatching of requests to engineers- Realizing "How to" requests- Reviewing all deliverables before delivering- Coordinating recurrent technical meetings
  • Hewlett-Packard For Microsoft
    Messaging Support Engineer
    Hewlett-Packard For Microsoft Jul 2007 - Sep 2008
    Dublin
    I joined "Gold/Professional Support Team". I supported European customers who have complex issues using Microsoft technologies.Objective:MCSAs validate customer entitlements and give high level technical support through information gathering, analytical troubleshooting and problem research.Achievement:- Resolved customer issues using the tools and systems available- Completed follow-on actions as appropriate, e.g. dispatch materials, sent communications, escalate problems- Retained ownership of each case until problem was resolved or resolution was identified- Observed strict compliance to licensing, copyright and trademark legislation
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  • Hewlett-Packard For Microsoft
    Platform-Bizapp Support Engineer
    Hewlett-Packard For Microsoft Jan 2007 - Jul 2007
    Dublin
    I joined "Premier Support Team". I supported European customers who have complex issue using Microsoft technologies.Objective:MCSAs validated customer entitlements and gave high level technical support through information gathering, analytical troubleshooting and problem research.Achievement:- Resolved customer issues using the tools and systems available- Completed follow-on actions as appropriate, e.g. dispatch materials, sent communications, escalated problems.- Retained ownership of each case until problem was resolved or resolution was identified- Observed strict compliance to licensing, copyright and trademark legislation
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  • International House
    Student
    International House Sep 2006 - Dec 2006
    Student, FCE and CAE courses
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  • Microsoft
    Microsoft System Engineer
    Microsoft Dec 2005 - Jun 2006
    I worked within Microsoft Services team in Paris to develop the second version of the charity project: "Docteur Souris", working remotely from Microsoft Ireland.Objective:To develop and coordinate the second version of "Docteur Souris". To deploy the project in "Kremlin Bicêtre" hospital in France (October 2006).Achievement:- Wrote deliverables (studies, installation and how to support)- Coordinated and validated the suppliers and partners works- Integrated and tested features
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Jerome B Education Details

  • Supinfo Paris
    Supinfo Paris
    It

Frequently Asked Questions about Jerome B

What company does Jerome B work for?

Jerome B works for Microsoft

What is Jerome B's role at the current company?

Jerome B's current role is Support for Mission Critical and Customer Lead.

What schools did Jerome B attend?

Jerome B attended Supinfo Paris.

Who are Jerome B's colleagues?

Jerome B's colleagues are Na Tu, Mahadev Y, Sahil Gupta, Bahaa Bebo, Tania Kramer, Mr Fahmidur, Michael Steven Peñafiel Aviles.

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