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Jerome B Email & Phone Number

Support for Mission Critical and Customer Lead at Microsoft
Location: France 8 work roles 1 school
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Current company
Microsoft
Role
Support for Mission Critical and Customer Lead
Location
France
Company size
231118 employees

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Jerome B is listed as Support for Mission Critical and Customer Lead at Microsoft, a with 231118 employees, based in France. AeroLeads shows a matched LinkedIn profile for Jerome B.

Jerome B previously worked as Support for Mission Critical / Customer Lead at Microsoft and Sr Support Escalation Engineer at Microsoft. Jerome B holds Master Of Sciences, It from Supinfo Paris.

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Microsoft

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About Jerome B

First experience succeeded within Microsoft EMEA Global Technical Support Center at Hewlett-Packard in Dublin (Level 1).Second experience succeeded at Exakis as messaging engineer for a French petroleum customer.Specialties: MCITP: Enterprise Messaging Administrator 2007 and 201070-640 TS:Windows Server 2008 Active Directory, Configuring70-642 TS:Windows Server 2008 Network Infrastructure, Configuring- Exchange 2007 (SCC and CCR clusters), Exchange 2010, multi forests context- Free/Busy connector for Lotus Domino (coexistence)- ILM 2007 (meta directories, workflows migration and coexistence)- Quest Notes Migrator for Exchange- Domino 6.5 /Notes 6.5 (federation organization)- Outlook 2007, 2010

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Microsoft
Microsoft
Support for Mission Critical and Customer Lead
France
Website
microsoft.com
Employees
231118
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8 roles

Jerome B work experience

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Support For Mission Critical And Customer Lead

Microsoft

France

Support For Mission Critical / Customer Lead

Current
Microsoft

Paris Area, France

SMC Support for Mission CriticalWith Microsoft Services Support for Mission Critical (SfMC) your business receives Microsoft’s advanced level of service and support that aligns with your business objectives and helps you extract more value out of your mission critical solutions built on Microsoft technologies.

May 2013 - Present

Sr Support Escalation Engineer

Current
Microsoft

Paris Area, France

Enterprise Communications Services

Jul 2011 - Present

Technical Team Lead

Exakis - Microsoft Partner

Paris Area, France

I have participated to the messaging engineering team' building for a French petroleum customer and I have been in exposure to international project in a complex growing environment, as principal contact.Objective:I have validated customer entitlements applying contract baseline and given high level technical support and "how to" through information gathering, analytical troubleshooting and problem research.Achievement:- Scoping of customer requests- Dispatching of requests to engineers- Realizing "How to" requests- Reviewing all deliverables before delivering- Coordinating recurrent technical meetings

Nov 2008 - Jul 2011

Messaging Support Engineer

Hewlett-Packard For Microsoft

Dublin

I joined "Gold/Professional Support Team". I supported European customers who have complex issues using Microsoft technologies.Objective:MCSAs validate customer entitlements and give high level technical support through information gathering, analytical troubleshooting and problem research.Achievement:- Resolved customer issues using the tools and systems available- Completed follow-on actions as appropriate, e.g. dispatch materials, sent communications, escalate problems- Retained ownership of each case until problem was resolved or resolution was identified- Observed strict compliance to licensing, copyright and trademark legislation

Jul 2007 - Sep 2008

Platform-Bizapp Support Engineer

Hewlett-Packard For Microsoft

Dublin

I joined "Premier Support Team". I supported European customers who have complex issue using Microsoft technologies.Objective:MCSAs validated customer entitlements and gave high level technical support through information gathering, analytical troubleshooting and problem research.Achievement:- Resolved customer issues using the tools and systems available- Completed follow-on actions as appropriate, e.g. dispatch materials, sent communications, escalated problems.- Retained ownership of each case until problem was resolved or resolution was identified- Observed strict compliance to licensing, copyright and trademark legislation

Jan 2007 - Jul 2007

Microsoft System Engineer

Microsoft

I worked within Microsoft Services team in Paris to develop the second version of the charity project: "Docteur Souris", working remotely from Microsoft Ireland.Objective:To develop and coordinate the second version of "Docteur Souris". To deploy the project in "Kremlin Bicêtre" hospital in France (October 2006).Achievement:- Wrote deliverables (studies, installation and how to support)- Coordinated and validated the suppliers and partners works- Integrated and tested features

Dec 2005 - Jun 2006
Team & coworkers

Colleagues at Microsoft

Other employees you can reach at microsoft.com. View company contacts for 231118 employees →

YS Yusof Samsudin Yusof Samsudin Colleague at MicrosoftKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia View → HS Hasan Samad Hasan Samad Colleague at MicrosoftIraq View → KF Kumi Francis Kumi Francis Colleague at MicrosoftGhana View → ID Ishtiaq Dar Ishtiaq Dar Colleague at MicrosoftIndia View → RQ Ramon Quisumbing Ramon Quisumbing Colleague at MicrosoftMclean, Virginia, United States View → SR Seong Ro Seong Ro Colleague at MicrosoftGreater Seattle Area, United States View → MF Mohd Faiyazuddin Farooqi Mohd Faiyazuddin Farooqi Colleague at MicrosoftHyderabad, Telangana, India View → CW Carrie Winter Carrie Winter Colleague at MicrosoftSeattle, Washington, United States View → GS Greg Smith Greg Smith Colleague at MicrosoftBengaluru, Karnataka, India View → SP Shayden Powell Shayden Powell Colleague at MicrosoftArundel, Queensland, Australia View →
1 education record

Jerome B education

  • Supinfo Paris
    Supinfo Paris
    It
FAQ

Frequently asked questions about Jerome B

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What company does Jerome B work for?

Jerome B works for Microsoft.

What is Jerome B's role at Microsoft?

Jerome B is listed as Support for Mission Critical and Customer Lead at Microsoft.

Where is Jerome B based?

Jerome B is based in France while working with Microsoft.

What companies has Jerome B worked for?

Jerome B has worked for Microsoft, Exakis - Microsoft Partner, Hewlett-Packard For Microsoft, and International House.

Who are Jerome B's colleagues at Microsoft?

Jerome B's colleagues at Microsoft include Yusof Samsudin, Hasan Samad, Kumi Francis, Ishtiaq Dar, and Ramon Quisumbing.

How can I contact Jerome B?

You can use AeroLeads to view verified contact signals for Jerome B at Microsoft, including work email, phone, and LinkedIn data when available.

What schools did Jerome B attend?

Jerome B holds Master Of Sciences, It from Supinfo Paris.

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