Jerome Chavez Email & Phone Number

San Diego, Ca, Us

New York, Ny, Us

New York, Ny, Us

Stamford, Connecticut, Us

-Receive calls providing exceptional listening skills to determinenature of call and empowering their responses.-Handle 50+ customer interactions a day, giving detailed,personalized, above and beyond service.-Duties include troubleshooting cable, internet, and voiceequipment and service issues, presenting relevant productinformation, assisting customers with billing questions, andcanceling orders.

Basking Ridge, Nj, Us

- Provided strong sales skills and ensured customer satisfaction while maintaining operations within the retail store environment.- Helped initiate Verizon’s first in the nation “Express” pilot store. - Utilized solution-based selling techniques and excellent customer service that improve the digital lives of Verizon customers- Collaborated with leaders and cross-functional teams across the company to refine and evolve Verizon’s most innovative and digitally driven retail initiatives. - Provided a custom experience for each interaction by creating a positive and efficient connection while honing in on resolution.

Dallas, Tx, Us

- Learned the entire product line and product setups. - Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.- Communicate with customers to find the best solution.

Newport Beach, Ca, Us

• Completing 500 Hours of In-person Software Development TrainingCourses: Front-end JavaScript Development using React.js, Microservices with Node.js, RESTful API Design with Express.js, Data Persistence with MongoDB, HTML5 and CSS3 for Responsive Web DesignProject 1 – https://github.com/jeromechavez/builds-r-us A full stack JavaScript application for computer enthusiasts who want to build their own rig.• Built interactive catalog and build wizard UI components using React.js.• Integrated the Material-UI component library for modern application look and feel.• Utilized NodeJS and MongoDB to seed a custom parts database.• Persisted custom compute builds to an Express and MongoDB backend.• Used Reddit API to render user submitted computer part sales and computer setups.• Deployed live web app to Heroku: https://builds-r-us.herokuapp.com/Technologies: React.js, CSS3, HTML5, MongoDB, Node.js, Express, Material-UI, Reddit API.Project 2 – https://github.com/jeromechavez/react-flash-cards • A React.js application for self-learners who want to expand their knowledge.• Implemented UI components using React.js to create Single Page Application.• Integrated the Bootstrap 4 CSS library to style clean components.• Persisted application state to the browser’s local storage.• Implemented application navigation using hashchange events.• Deployed live static web app: https://jeromechavez.github.io/react-flash-cards/Technologies: Javascript, React.js, CSS3, HTML5, Bootstrap 4.Technologies learned:• JavaScript• RESTful API, Express.js• HTML5• CSS3• React.js• Node.js• MongoDB• Mocha, Chai, Jest• Bootstrap, Material UI

Seattle, Wa, Us

- Maintain calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the shift team.- Communicate information to manager so that the team can respond as necessary to create an efficient work environment during each shift.

Bachelor Of Science - Bs, Computer Science

Associate Of Science - As, Computer Science

Full-Stack Web And Software Development

Computer Engineering