Jerome Waniwan Email & Phone Number

Digital Signage Software

Duluth, Georgia, United States

- Receive inbound calls from Vector Choice Supported businesses and prioritize ticket accordingly with focus in resolving the issue as quick as possible- Remotely access user's PC via RMM tool to understand more about the issue, check what might have caused it and gain understanding how to fix it- Troubleshoot and fix connectivity, Windows OS, web.

United States

Quezon City, National Capital Region, Philippines

- Receive inbound calls from TTEC supported businesses. Fix the issue user is calling for and escalate to Tier 2 or resolving team if needed- Receive Chat from TTEC supported business users.Fix the issue user is reaching out for and escalate to Tier 2 or resolving team if needed- Remotely access user's TTEC company PC/Laptop via LogMeIn or ScreenMeet and.

Remote

- Receive Inbound Calls, Emails and Chats for potential buyers and existing customers- Coordinate with the shipping department for faster shipment of ordered products- Coordinate with the inventory department to make sure inventory count is accurate- Take, fix or answer tickets then mark as resolved with the goal of zeroing out tickets- Point of contact.

Quezon City, National Capital Region, Philippines

- Receive inbound calls from PCLaw Supported Law firms and Businesses- Help user troubleshoot issues with different versions of PCLaw AccountingSoftware- Help user's with preparing financial reports using PCLaw- Help fix bookkeeping entries in PCLaw by finding discrepancies andcorrecting them to balance books- Help with database back up and migration on.

Quezon City, National Capital Region, Philippines

- Back-end support for TELUS Field Technicians in Canada- Receive calls from TELUS Field Technicians requesting assistance on checking available ports in the exchange area- Receive calls from residential and business customers- Provision ADSL and VDSL ports for TELUS business clients- Perform health checks on copper line paths- Provision Internet and IPTV.

Quezon City, National Capital Region, Philippines

- Receive Inbound calls from Toshiba Laptop user with or without software warranty support- Receive Chats from Toshiba Laptop users with or without software warranty support- Performs outbound calls and fix escalated issues on software or hardware issues covered within the warranty support- Hard selling Toshiba Software support for user's outside of.

Quezon City, National Capital Region, Philippines

- Receive inbound calls from Dragon NaturallySpeaking software and prioritize ticket accordingly with focus in resolving the issue as quick as possible- Provided installation, how to's and troubleshooting for Dragon NaturallySpeaking software from version 11 and up- Replicate issues or bugs and find solutions for end users- Troubleshoot audio issues.