Jerom Thomas Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

- Successfully managed multiple client deliverables, consistently meeting Service Level Agreements (SLAs) and enhancing client satisfaction.- Developed and maintained test plans for new system functionalities, reducing post-deployment issues by 30% through thorough unit, functional, integration, and regression testing.- Fostered strong relationships with Shared Services teams (ASOPS, BPSS, Service Center), improving the quality of ancillary services and streamlining processes.- Improved client satisfaction scores by delivering timely, high-quality responses to both internal and external inquiries.

Houston, Texas, United States

• Mastered AutoFluent and trained the sales team over to the tool to increase warehouse efficiency.• Coordinated daily shipments of inventory out of the Houston warehouse based on orders from customers.• Maintained over $5 million in inventory using both QuickBooks and Excel.• Modified previous inventory management system and updated the process to make it more efficient for the warehouse team.• Reviewed and updated the sales team with concise weekly inventory reports using Excel.• Worked with the regional sales manager to identify sales and marketing strategies for the upcoming year, including creating a larger social media presence.

Houston, Texas, United States

• Compiled Excel files of 200+ potential new clients weekly.• Introduced new clients and exceeded the initial projection of $1 million in annual sales.• Communicated all relevant work reports to the sales manager biweekly.• Developed strong relationships with existing clients to ensure quality customer service and sales growth.• Maintained all customer records of sales through QuickBooks.• Spearheaded marketing in North America using promotional events at SEMA 2021 and local car meets.

Houston, Texas Area

- Sorted mail by hand according to routing schemes using handheld scanners.- Loaded multiple trucks simultaneously while rerouting the correct packages for each truck.- Operated various types of equipment such as barcode readers, automated belts, and forklifts.- Unloaded large volume containers by hand.- Distributed packages to the correct belts for final shipping to end customers.

Houston, Texas Area

- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.- Examine shipment and compare with records, such as manifests, invoices, or orders, to verify accuracy.- Conduct routine and non-routine intake and analyses of incoming vehicles transferred to the store.- Perform visual inspections of finished cars to ensure they are ready for the sales floor.- Worked with the sales department and the purchasing department to ensure a smooth transfer of cars from the moment a car was delivered till it was sold.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.65

Aa Accounting, Business/Commerce, General

Aa Mathematics

Aa General Studies

Education record

Activities and Societies: Vacation Bible School Staff/Teacher