Jerrica Enriquez Email & Phone Number

Alpharetta, Georgia

Alpharetta, Ga

Provide support to various departments including risk audit, risk and safety, policy management, workers’ compensation claims and underwriting. This involves business analysis and modelling to maximize profits and minimize operating losses and other risk exposures.Gather and analyze business requirements and processes via document analysis, interviews and workshops with stakeholders as well as workflow analysis.Execute projects using various methodologies including Waterfall and… Show more Provide support to various departments including risk audit, risk and safety, policy management, workers’ compensation claims and underwriting. This involves business analysis and modelling to maximize profits and minimize operating losses and other risk exposures.Gather and analyze business requirements and processes via document analysis, interviews and workshops with stakeholders as well as workflow analysis.Execute projects using various methodologies including Waterfall and Agile, proficient in Scrum frameworkUnderstanding what the business needs to operate optimally with keen focus on early detection and mitigation of potential risks to business efficiency and profitability.Then translate requirements to effectively communicate these via user-friendly data and process models to support the development of business architecture and systems.Develop detailed, accurate business specifications while I evaluate risks related to requirements implementation, testing processes, project communications and training interventions.The entire process requires me to detect and rectify errors in client data to ensure accuracy throughout while I ensure that business, technical and functional requirements align.Also prepare, maintain and reconcile various policies and documentation such as the annual Workers’ Compensation Policy and weekly Workers’ Compensation Policy request files.Create SQL ad hoc reports containing HCM data as per business needs.Key Accomplishments:Conceived and implemented new reporting methods, validation, reconciliation procedures utilizing Agile process. This improved efficiency and turnaround time as well as decreased manual labor involved in the process.Further, improved overall reporting to align more closely with state compliance while also creating detailed reporting for workers’ compensation premium auditors from WC Carrier; resulting in increased efficiency and accuracy all-round. Show less

Alpharetta, Ga

Facilitated decision-making towards the achievement of budgetary and strategic business goals through accurate and timely reporting and analysis of the division’s performance against historical, budgeted, forecasted and strategic planning.Provided support and analysis in the preparation and review of the company’s annual operating budget, revenue forecast, departmental budgets and balance sheet forecasts.Through careful analysis of actual operating results, identified key financial and… Show more Facilitated decision-making towards the achievement of budgetary and strategic business goals through accurate and timely reporting and analysis of the division’s performance against historical, budgeted, forecasted and strategic planning.Provided support and analysis in the preparation and review of the company’s annual operating budget, revenue forecast, departmental budgets and balance sheet forecasts.Through careful analysis of actual operating results, identified key financial and operating issues that needed resolution and quantified the actual results against forecasted results.The entire process involved thorough research and analysis of variances in ensuring stringent data accuracy throughout.My task further involved communicating summarized budget results in easy-to-understand and comprehensive ways through considered development of presentations.Monitored and ensured that the claims systems were functioning optimally without causing client / claim representative disruption.Further, created, prepared and managed the company’s weekly workers’ compensation policy management files for the insurance carrier and ensured timely recording of the workers’ compensation policy state notices within the policy and audit systems.Maintained and managed the North Carolina program pricing tools as well as the Washington rate codes changes as and when required.Created and maintained the department’s quarterly newsletter as well as the organizational chart.Key Accomplishments:Directly contributed to strategic departmental growth and development by supporting senior management’s decision-making process through the development and delivery of detailed, accurate spreadsheets that enhanced the process of identifying trends and developing forecasts. Show less

Alpharetta, Ga

Supported the underwriting team through various activities including the analysis of applications, screen reports, policies and forms for specific details as required; gathering of supporting documents from clients and providing input on the development of new insurance policies.Further, received and processed clients’ termination notices, maintained records of Washington rate codes changes and provided workers’ compensation loss runs reports to clients.Other duties included capturing… Show more Supported the underwriting team through various activities including the analysis of applications, screen reports, policies and forms for specific details as required; gathering of supporting documents from clients and providing input on the development of new insurance policies.Further, received and processed clients’ termination notices, maintained records of Washington rate codes changes and provided workers’ compensation loss runs reports to clients.Other duties included capturing first reports of insurance into the claims system, assigning an examiner for each claim while I also collaborated with senior management on various client acceptance projects. Show less

Alpharetta, Ga

Analyzed and interpreted monthly variances and trends between budgets, actual and prior results in developing projections and forecasts.My responsibilities further extended to the preparation of the payroll of hourly and contract employees / associates, including adjustments, paid time off and holiday pay.Established and managed liaison between different departments and outside stakeholders towards a seamless, operational payroll system.Further, I prepared, reviewed and analyzed… Show more Analyzed and interpreted monthly variances and trends between budgets, actual and prior results in developing projections and forecasts.My responsibilities further extended to the preparation of the payroll of hourly and contract employees / associates, including adjustments, paid time off and holiday pay.Established and managed liaison between different departments and outside stakeholders towards a seamless, operational payroll system.Further, I prepared, reviewed and analyzed accounting records, financial statements and reports to assess accuracy, completeness and conformance to reporting and procedural standards.Prepared the hotel’s tax exemptions and ensured their proper documentation and adherence to prevailing standards while I also established tables of accounts and assigned entries to matching accounts.Directly contributed to ideas and procedures to continuously improve overall performance and further partnered with the sales coordinator on quoting group sales, meeting space and revenue estimates.Key Accomplishments:Proactively, analyzed booking patterns and market trends to inform negotiation of rates to maximize revenue opportunities and worked closely with senior management to accomplish sales and operations objectives for profitability and growth.Entrusted by management, interviewed and appointed new employees as well as trained, mentored and coached associates on best practices of daily operations; conducting performance reviews and providing recognition / constructive feedback throughout.Established new profit and loss reporting, which enabled the general manager to deliver accurate information to the owners and support informed decision-making.Assisted with new engineering program training as well as system implementation across 5+ hotels and improved the current hotel’s “American Girl” experience through the creation of a new plan and supporting budget. Show less

Alpharetta, Ga

This fast-paced environment called for quick-thinking proactive action in forging and nurturing positive relationships with guests, ensuring that their expectations were met and exceeded.To ensure that guests had memorable experiences, I kept them informed of the various hotel amenities and services at their disposal while I also collaborated with colleagues as part of a team to fulfil multiple customer service tasks.When dealing with frustrated or irate guests, employed diplomacy and… Show more This fast-paced environment called for quick-thinking proactive action in forging and nurturing positive relationships with guests, ensuring that their expectations were met and exceeded.To ensure that guests had memorable experiences, I kept them informed of the various hotel amenities and services at their disposal while I also collaborated with colleagues as part of a team to fulfil multiple customer service tasks.When dealing with frustrated or irate guests, employed diplomacy and tact as I listened to their concerns and acted timely and appropriately in identifying and resolving issues to maintain satisfaction and loyalty.Key Accomplishments:I built a reputation for excellent time management, attention to detail and organizational skills and was promoted to the role of operations supervisor within 9 months of commencing employment. Show less

Certification, Finance And Financial Management Services

Certificate, Culinary Arts/Chef Training