Jerri Harper Email & Phone Number

Irving, Texas, United States

• Analyzes credit applications and loan documents for retail and lease contracts for 26 states ensuring adherence with all funding requirements.
• Functions as subject matter expert in dealer services sharing trends, team goals, processes, and procedures while training team members.
• Books upwards to 1,000 applications weekly averaging $17 million in funding while educating dealers to reduce unclean contracts.
• Monitors dealer's portfolio by following up on approvals and pending contracts, also resolving funding related questions by clarifying the dealer's request providing resolutions and following up as necessary.
• Completes applicant interviews to verify bureau information and help prevent fraud assisting the funding process.

San Antonio, Texas, United States

• Provided excellent customer service to claimants by securing information in a timely and professional manner.
• Maintained a high level of empathy and understanding for the claimant while maintaining control of the call.
• Handled difficult conversations professionally while maintaining composure during high-stress situations.
• Managed caseloads efficiently while meeting tight deadlines without compromising quality standards.
• Maintained detailed records of all claim activities in a computer system for accurate tracking purposes.

Atlanta, Georgia, United States

• Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status.
• Investigated claimants for possibility of abuse by analyzing documents and transactions to combat fraud.
• Conducted various interviews to gather information needed to complete the processing of their application.
• Initiated procedures to grant, modify, deny, and terminate assistance and referred applicants to other agencies for assistance.
• Checked with employers and other references to verify answers and obtained further information.

Irving, Texas, United States

• Utilized skip tracing techniques to locate hard-to-find customers to secure payment.
• Analyzed financial statements, credit reports, and other data sources to determine appropriate payment arrangements for each customer.
• Implemented strategies designed to improve customer satisfaction levels while achieving maximum recovery goals.
• Reviewed documents such as loan applications, credit agreements, promissory notes prior to initiating collection actions.
• Conducted pre-legal reviews on accounts before forwarding them off to an attorney for further review.

Arlington, Texas, United States

• Assessed each account for total resolution in compliance with complete understanding of the collections process and strong knowledge of all state/federal laws and regulations regarding collections based upon the Fair.
• Excelled in customer service, including problem-solving and de-escalations, and timely follow-ups increasing captures of payments.
• Effectively negotiated the terms and conditions for successful collection of past due accounts utilizing both outbound calls and emails.
• Analyzed customer accounts for potential legal action if necessary or requested by management team.
• Successfully recovered past due balances within established timelines while maintaining a high level of customer satisfaction.