Jerrold Mcdade Email & Phone Number

• Communicate company safety program enforces safety rules and compliance with all government regulations.
• Interact daily with internal and external customers to deliver exceptional customer service to meet and exceed customer expectations and provide on-time and quality delivery of freight.
• Collaborate with interdepartmental teams and other functions to achieve work objectives and ensure seamless movement of freight.
• Supervise and direct all activities of dockworkers and other support staff engaged in the loading and unloading of freight.
• Prepare and plan daily utilization of resources to ensure a consistent and efficient operation.
• Utilize independent judgment and effectively recommend personnel actions in accordance with company policy, procedures, Collective, Bargaining Agreements, and contractual language.

Atlanta, Georgia, United States

• Managed inbound/outbound freight flow and productivity
• Provided leadership and accountability to team of drivers.
• Ensured facility Key Performance Indicator (KPI’s) goals are met and/or exceeded
• Responsible for enforcing and fostering a safe work environment that is compliant with state and federal DOT guidelines
• Accountability for driving daily work habits to ensure operational model compliance
• Responsible for managing and driving a culture of excellence in quality of product to our customers

Atlanta, Georgia, United States

• Assigned and Pre-Plan loads to drivers and dray carriers according to appointment times and driver availability to meet customer requirements.
• Monitored pickup and delivery times against driver performance to maintain optimum service levels and customer satisfaction.
• Balanced freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs.
• Coordinated trailer pools, chassis and equipment availability at customer sites and rail ramps to balance available assets and meet Operations and Customer needs.
• Coordinated with Account Reps, appointment clerks, on resetting freight based on rail updates, missed appointments, etc.
• Resolved service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention.