Provided direction and leadership and maintained overall responsibility of TAC-SWACCA personnel assigned to a remote tactical site. Responsible for the administration, troubleshooting and maintenance of all equipment, personnel, and services Voice, Data LAN, WAN SATCOM & Technical Support Services assigned to the site; Oversee the development and standardizing current best practices and procedures, leading restoration activities, implementation of new elements and services, and continually striving for operational excellence in coordination with the 54th Signal Battalion RNOSC & 160th Signal Brigade TNOSC; Provide guidance, direction, and assistance for the resolution of difficult and complex issues as they arise. Establishes work schedules, maintains good order and discipline and ensures all personnel are properly trained to perform assigned tasks, and the overall operations of the site. Oversaw the successful closing of the site following completion of support to Operation Iraqi Freedom

Help Desk Lead overseeing the day-to-day operations of a Tier 1 Help Desk providing support to U.S. Army and Coalition Forces supporting Iraqi Freedom. Hands on use of Active Directory to include addition of personnel and computers. Baselining numerous models of computers to ensure compliance with local and national Information Assurance regulations. Utilizing Retina scanning application for computer scans. Customer service through face-to-face, phone and email contact.

Contracted to Level(3) for supprt to Active Directory, Clarify, Pipeline, Siebel, and numerous webapps. Currently unemployed

Managed day-to-day operations of a 24-hour communications center, also known as a Technical Control Facility (TCF), located in the second largest U.S. facility in Kuwait, providing resident and transitory military personnel with communications support for telephone and computer needs. Supervised up to 42 personnel, ensuring professional growth in the oft-changing world of communications support. Provided desktop support for various brands of computers. - Issue reports as needed, keeping upper management and sister sites informed of critical information and operations- Developed training plans for all sections to assist personnel in maintaining and upgrading their job knowledge and professional credentials - Ensured communications avenues were well maintained and operational in support of military activities in the region- Installed software, hardware and security applications on various makes of computers to meet local area and Department of Defense network requirements