Jerry Eubanks Email & Phone Number

Oslo, NO

Independently support, maintain, and provide guidance on technical solutions to help achieve business success across over 37 global locations. Support Windows, Azure & Dynamics 365 infrastructure with a user group of 3000 plus in a hybrid Active Directory / Azure AD environment. · Responsible for the setup and management of the IT support and local IT.

Redmond, Washington, US

Support and maintain subscription management services, correlation of usage and charges, and cost efficiency for P Microsoft Premier customers. · Support delivery, resolving escalated, complex customer issues related to the Azure billing platform and subscription management to successfully deliver Azure Subscription Management Support against Customer.

Flower Mound, TX, US

Supported and maintained the legacy and Cloud based Spindlemedia, INC Tax Office software application designed for local governments which automates management of land information and property tax. · Analyzed incoming software issues related to complex tax calculations to determine root cause to resolve issue.· Worked on complex customer cases regarding.

Ottawa, Ontario, CA

Supported and maintained the legacy Aumentum software application designed for local governments which automates management of land information and property tax.· Served as a liaison between product management and the local counties/agencies for case resolution.· Analyzed incoming software issues related to complex tax calculations to determine root.

Toronto, ON, CA

• Provide daily remote or onsite front-line support to clients including logging and monitoring calls in ticket tracking system following Thomson Reuters support process and metrics guidelines
• Escalate unresolved calls to second-line support
• Provide training to clients as required
• Respond to requests and feedback regarding elevated cases
• Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize reoccurrences and report results to manager
• Work with development to identify and test bug fixes and assist QA with software testing as needed, also participates in SIT depending on the product

• Provide first line technical support; troubleshoot problems, answering support queries via phone or email, assisting with hardware and software problems.
• Respond to inquiries from clients and help them resolve hardware or software problems in a timely manner
• Allocate more complex calls to relevant second level IT Support member(s).
• Arrange for external technical support where problems cannot be resolved in house. Keep management aware of any problems that are severely impacting business operations or wide spread issues.
• Handles client password policy assistance and resets. Maintain status of issues and keep in continuous contact with the client and IT support personnel. Physically install/setup PC's, related hardware and software.
• Provide assistance in the maintenance of network equipment.

Plano, TX, US

As a Tech Analyst, I have the responsibility of implementing software, code fixes, SQL reporting tools, and server configurations for test, training, and production environments at over 300 different small to large Emergency Room facilities.Regularly work with medical facilities’ IT teams to request changes to VMs, load balancing, firewalls, IIS, SQL.

Plano, TX, US

Support T-System EV for Hospital ED customers who chart on patients electronically. Provide remote T-System server support by providing root cause analysis to T-System issues, troubleshooting, recycling Windows Com+components, purging message queues, restarting T-System services. Performs change configuration requests by manipulating the SQL database, and.

Waterloo, Ontario, CA

Support BlackBerry Enterprise Server (BES) for GroupWise customers who have Tech support contracts. Provide remote server support by providing root cause analysis from BES log reviews, troubleshooting, BES installs, BES server maintenance releases, service packs, etc. Provide resolutions for BES down situations and a variety of other BES email device.

• (Remote Contractor for Ochsner Hospital), New Orleans, LA 2010 - Present GroupWise Administrator/Novell Edirectory Administrator
• Remotely administers a large GroupWise 8 email system with over 20,000 users.
• Provides technical support for 18 GroupWise Post Offices.
• Manages and maintains numerous Novell GroupWise servers in a cluster environment.
• Performs GroupWise domain database San maintenance.
• Supports virtual GroupWise servers in a mixed environment of Netware 6.5/Linux and SUSE Linux Enterprise Server 10 & 11, utilizing VMware vCenter Server ver 4.0.0, ConsoleOne and GroupWise Monitor.(Contractor for.

• Installed software and printers, network interface cards, and all necessary hardware for networking, including cabling.
• Provided hardware and software desktop support for over 300 end users; answers and logged IT calls using Track-IT helpdesk software.
• Managed all telephony issues at stores and the Corporate Office. Successfully coordinated, planned, and directed telephony projects. Reviewed and managed phone bills.
• Provided skilled support for a large 300 user Microsoft environment with 25 servers that included an AD server, DNS server, DHCP server, MS Exchange server, MS 2003 file server, McAfee Antivirus server and a BlackBerry.
• Managed Microsoft Active Directory, created objects and performed all related administration.
• Performed imaging with Symantec Ghost software.