Jerry Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Job Profile:• Providing 1st Line and 2nd Line Support to the customers through Email, Voice, anWeb.• Active Directory users and groups management.• Using LANDESK as a ticketing tool to acknowledge, update and resolve the tickets• Regular follow up with the customer for closure of tickets.• Preparation of daily/weekly/monthly reports and call log for Management review• Coordinating with the Client through Weekly calls• Maintaining the SLA Adherence and Escalation policies• Handling P1 & P2 Tickets• Sending Communications and SMS for the Entire Organization View.• Coordinating with Support Team through WebEx session to fix the Issue within SLA• Preparing Shift Rosters

Chennai, Tamil Nadu, India

Job Profile:• Analyze the clarity and root cause of the issues logged by the customer and find the effective and accurate solution.• Will communicate with the customer to provide the solution through voice.• Perform the troubleshooting by taking control of remote access to the client’s hardware.• Use to prepare the on call documentation for the issues handled.Core activities:• On call documentation.• Using GTA tool for remote access.• Finding root cause and solving queries for the customer.

Chennai, Tamil Nadu, India

Job Profile: (Procurement)• Creation of vendors in SAP tool.• Updating Bank information in SAP for Posting the credits.• Supporting AP team in Monthly closure.• Handling client interactions via Phone &E-mail.• Raising Tickets for TAT closures.• Supporting Product Issues via Chat & E-mail.• Handling month end closures.• Auditing daily work.