Jerry Loo Email & Phone Number

Singapore

• To monitor and review customer DMR & product quality problem. Work with process engineer closely to solve the process issue and prepare the failure analysis (FA) report to customer.• Have compile the module part number information and share with production technician and Engineering to improve the FAI module assembly and monitor the revision change.• Handle the customer quality / customer satisfaction issue for global and major customer, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate closure in a timely fashion.• Manage customer complaints, correction and corrective action program. Work closely with customer, production and suppliers to meet the quality requirements.• To review and update the company training materials and provide the doc control number for new documents (etc. Work Instruction, Training Material, Form, Checklist) • To monitor and provide annual refresher training to the existing employees and provide quality related training to new hire staff.• To conduct daily meeting and weekly QA department meeting to track down the quality issues into the spreadsheet format.• To conduct all the FAI inspection based on the customer drawing and ensures the outgoing QC perform checking on the part as per customer drawing and update on FAI status into log sheet.• To conduct annual internal and external suppliers on-site audit to evaluate their process and QMS compliance.• Managing and monitoring to ensure organization compliance with Trade, EHS requirement, Kaizen implementation and conduct 6S compliant audit. • Perform any other related duties as assigned by Management.

Singapore

• Manage daily job orders & monitor delivery schedule.• Follow up the special task in case of any special requirement from customer. etc.: First Build, Revision change.• Prepare periodical reports & any other tasks as assigned by management.• Monitoring floor activities and call attention to problem areas need the solution.• Responsible and monitor the products cycle time (CTI).• Establish supplier qualifications criteria and develop relationships with key suppliers.• Provide necessary training for employee. Prepare the Work Instructions, Checklist and Forms for new products (NPI).• Define the incoming inspection, separate non-conformance parts and monitor the RTV and RMA. Provide CAPA plan to customers if needed.• Monitor and update calibration equipment, perform monthly preventive maintenance to Test Fixture and 5s monitoring.• Develop, establish and ensure that process needed for the QMS are followed without violation. Maintain the QMS compliant with ISO9001 Standard.• Perform any other related duties as assigned by Operation Manager.

Singapore

• Assembly sub-module parts for customers (etc.: AMAT, KLA, Ichor, VDL, Flextronics & Benchmark) as follow customer workmanship standard.• Create and update the work instructions, checklist and forms for each product according to customer requirement.• Provide technical support to manufacturing through process implementation & improvement activities.• Manage the production operators in the day-to-day operations to meet daily targets.• Train technicians as necessary and assists in employee training.• Analyze technical problems and determine the Root Cause of a problem.• Create Bill of Materials and release of drawings and documents.• Coordinate with vendors to ensure order receive on time with correct revision.• Manage Customer Audit and Internal Audit & RMA.• Work with Quality Engineer for the First Article Build project.• Assist on jig/tools for Mistake Proofing (Poka-Yoke) for special product and perform Process Failure Mode Effect Analysis (PFMEA).• Pioneer team of the plant to setup transfer from USA-Austin to Singapore.• Standby roles for HR, Quality and Warehouse.

Singapore

• Provide on-side support for BROOKS-PRI Robots & JDSU laser installation on client’s equipment.• Prepare service reports to customers when job completed.• Perform in-house repair for PRI Robots.• Provide technical information and on-side service support to clients.• Ensure all the equipment are maintain clean and meet highest sanitary standards.• Prepare training documents and conduct training to the new employees.• Create necessary documents to customers. (etc. sales quotation, packing list, PO, DO and invoice)• Develop new business in STATSChipPAC Singapore and Provide on-side technical support to customers.• Promote company service and built up the relationship with clients.• Attended Taiwan Semicon show for sale support.