Jerry Loo Email & Phone Number

Singapore

• To monitor and review customer DMR & product quality problem. Work with process engineer closely to solve the process issue and prepare the failure analysis (FA) report to customer.
• Have compile the module part number information and share with production technician and Engineering to improve the FAI module assembly and monitor the revision change.
• Handle the customer quality / customer satisfaction issue for global and major customer, which include monitoring field complaints, coordinating investigation and following up within the business to ensure appropriate.
• Manage customer complaints, correction and corrective action program. Work closely with customer, production and suppliers to meet the quality requirements.
• To review and update the company training materials and provide the doc control number for new documents (etc. Work Instruction, Training Material, Form, Checklist)
• To monitor and provide annual refresher training to the existing employees and provide quality related training to new hire staff.

Singapore

• Manage daily job orders & monitor delivery schedule.
• Follow up the special task in case of any special requirement from customer. etc.: First Build, Revision change.
• Prepare periodical reports & any other tasks as assigned by management.
• Monitoring floor activities and call attention to problem areas need the solution.
• Responsible and monitor the products cycle time (CTI).
• Establish supplier qualifications criteria and develop relationships with key suppliers.

Singapore

• Assembly sub-module parts for customers (etc.: AMAT, KLA, Ichor, VDL, Flextronics & Benchmark) as follow customer workmanship standard.
• Create and update the work instructions, checklist and forms for each product according to customer requirement.
• Provide technical support to manufacturing through process implementation & improvement activities.
• Manage the production operators in the day-to-day operations to meet daily targets.
• Train technicians as necessary and assists in employee training.
• Analyze technical problems and determine the Root Cause of a problem.

Singapore

• Provide on-side support for BROOKS-PRI Robots & JDSU laser installation on client’s equipment.
• Prepare service reports to customers when job completed.
• Perform in-house repair for PRI Robots.
• Provide technical information and on-side service support to clients.
• Ensure all the equipment are maintain clean and meet highest sanitary standards.
• Prepare training documents and conduct training to the new employees.