 Managed project milestones and reported status updates accordingly Interface and collaborate with all levels of management to obtain feedback on how business requirements will impact their departmental goals and objectives Resolve reported issues in a timely and decisive manner, or escalate as appropriate to ensure project completion Led and implemented various projects and interfaced with all levels of management to develop various strategies to meet their specific goals and objectives Analyze client feedback to identify solutions to improve and enhance the customers’ experience Responsible for Business Unit Requirements/Specifications, User Acceptance Testing, Business and Information Technology weekly status documentation for both SAP and Web  Facilitate and conduct team meetings, and analyze business processes to meet short and long term project goals Takes personal responsibility for making decisions and confidently takes action. Considers multiple alternatives and exercises sound judgment when assessing risk Incorporates continuous process improvement (CPI) in all aspects of the business. Generates new ideas/solutions that can be successfully implemented Proficient in CRM, ISU functions and other related Microsoft applications Generate mock-ups using various interactive tools

 Responsible for data analysis & technical support for brokers of foreign currency trading, on-boarding, maintenance documentation, a liaison between Sales and brokers (domestic & international) Perform trade audits, performance analysis, & ad hoc reporting using Salesforce.com Perform enhanced due diligence and financial analysis to determine the risk factors of potential brokers, including the review of corporate documents and financials Manage all projects assigned to me and facilitate as needed. Manages day-to-day operational aspects of a project and scope.