Direct a team of business development executives whose mission is to drive the sales process and seek out new security business opportunities within the southern California basin. Support sales teams and assist with security surveys, client meetings and attend trade shows regularly. Establish performance indicators that identify strengths and areas that require improvement. Maintain relationships with advertising agencies, public relations firms and market research firms. Oversee and verify reporting of sales and marketing activities including lead generation and tracking reports and sales pipeline. Directly accountable to the President for the performance of all responsibilities related to sales and marketing. Provides reports / briefings on company sales and marketing activities as requested by the President.

Responsible for the execution of providing excellent security services to elite, demanding clients. Measure the quality process by monitoring customer service levels and employee well being via the use of statistical methods and benchmarking. Access company performance relative to quality management guidelines. Review, analyze and respond to RFP requests as required. Monitor market place trends and changes so that the company may remain able to respond to any challenge that may be presented. Participate in industry related trade associations, trade shows and networking events. Assist with setting targets for annual growth and assist with preparation of sales activity plans accordingly. Ensure through client relationships and feedback that the company is performing in providing security services that exceed the client's expectations. Certified to perform in-depth security vulnerability/ risk studies or premises liability in all vertical markets to include Healthcare, Commercial, High Rise, Retail, Industrial, Logistics and Residential. ASIS Certified.

Identify prospects and develop sales strategies from start to finish securing new business. Includes cold calling, appointment setting, competitive analysis pricing, coordination of presentation and proposals and customer relationship building. Execute brand management, promotions, public relations, public affairs, digital marketing, (internet & social media). Foster strong business partnerships with senior management in all vertical markets to achieve growth objectives. Maintain a CRM database of all leads and contacts. Close sales by demonstrating benefit to customer and overcome any obstacle that may be presented.

Identify prospects and develop sales strategies from start to finish securing new business. Includes cold calling, appointment setting, competitive analysis pricing, coordination of presentation and proposals and customer relationship building. Review, analyze and respond to RFP requests as required. Work with local management and Regional Vice Presidents to plan, conduct and follow up on sales opportunities. Stay involved with the Operations Team for service related issues at current accounts and provide action plan to customers notating deficiencies and corrective action to be taken by management with time line in place.

Research, develop and establish relationships with prospective buyers of security services. Prepare customized proposals for potential customers,. Analyze local market to identify new opportunities. Participate in industry related trade shows, thus increasing customer base. Maintain a CRM Database of all leads. Responsible for writing/ creating sales training manual for the company.

Oversee the delivery of excellent customer service to over 11,000 HPW Branch office through frequent customer contact and secure the Operations Team does possess the ability to implement corrective action for any service deficiencies noted. Create and implement training & development standards for supervisory and line staff. Control labor/ expenditure costs through benchmarking and the analysis of P&L reports.

Developed action plans and budgets that drive and support all and any efforts that meet the visionary goal. Ensure the commitment to excellence is instilled in each and every customer's facility through quality and service goals being met on a daily basis. Oversee revenue and sales with targets of 8% annual growth. This was increased in 2005 with 16% growth for that year. Responsible for cost and margin control for 5 branch offices totaling 41,000 HPW. Operating income @ 11%.

Corporate branch auditor reporting to the President of a 127,000 HPW business unit. Oversee Quality Assurance program for the west coast including Nevada to ensure proper delivery of exceptional guard service to customers at the branch level. Obtain feedback from all customers and analyze data resulting in action plans for improved service. Support branch managers for accounts in jeopardy and immediately become involved with the client and provide action plan to put account back on track.