Jerry Stricker Email & Phone Number

Santa Barbara, California

Santa Barbara, California Area

My position contributes to minimizing financial loss as a result of payment fraud by processing and responding to transaction disputes received from the Company's commerce providers. I track, analyze and measure chargeback activity in compliance with processor agreements. This includes reviewing new and existing customer accounts for the prevention and.

Santa Barbara, California Area

Operations / Circuit Design (2005-2010) Promoted to Specialist; retained prior responsibilities. Additional duties included directing special interdepartmental and customer design projects and providing root cause analysis on missed customer commitments. Managed and provisioned circuits for various customer projects. Converted customer circuits to Verizon.

11 years experience performing full range of customer service functions at 100-person call center. Specialized in high profile residential and business customers such as banking, education and government including Wells Fargo, Bank of America, State of California, Federal Government accounts, University of California, K-Mart, Home Depot and Target..

6 years experience performing wide array of customer service functions.Supervised 6-8 ticket agents.One-on-one customer problem solving.Knowledge of SABRE computer reservation system.

Bs, Vocational Rehabilitation, Business Administration

Education record