Jerry Stricker Email & Phone Number

Santa Barbara, California

Santa Barbara, California Area

My position contributes to minimizing financial loss as a result of payment fraud by processing and responding to transaction disputes received from the Company's commerce providers. I track, analyze and measure chargeback activity in compliance with processor agreements. This includes reviewing new and existing customer accounts for the prevention and detection of payment fraud, taking appropriate action based on indicators of previously identified and new fraud trends. I am responsible for research and analysis of account activity to assess levels of risk.

Santa Barbara, California Area

Operations / Circuit Design (2005-2010) Promoted to Specialist; retained prior responsibilities. Additional duties included directing special interdepartmental and customer design projects and providing root cause analysis on missed customer commitments. Managed and provisioned circuits for various customer projects. Converted customer circuits to Verizon network..Consistently increased design/provisioning productivity resulting in consolidated revenue growth from $98B to >$107B in 2009 despite major workforce reductions.Successfully managed end-to-end design projects for high profile wholesale customers (Sprint, MCI, ATT) with 100% on-time completion.Decreased new circuit failure rate from 4.1% o 2.55% for 2009.Mentored 2 engineers on circuit routing procedures.Analyst-Operations / Circuit Design (1999-2005) Designed cost-effective, efficient special service circuits used by interexchange and local exchange carriers, internet service providers and wireless carriers in wholesale and retail markets. Utilized evolving technologies including fiber, broadband and SONET systems. Analyzed and interpreted circuit design (DS1, DS0) orders for service, equipment and facility requirements.Consistently met department 100% design accuracy objective.Completed 20-30 circuit designs/day with 100% on-time completion of customer's desired due date.Acted as liaison between Order Centers and Operations, providing targeted technical assistance to field technicians which resulted in on-time service delivery increase from 94.5% to 98.7%.

11 years experience performing full range of customer service functions at 100-person call center. Specialized in high profile residential and business customers such as banking, education and government including Wells Fargo, Bank of America, State of California, Federal Government accounts, University of California, K-Mart, Home Depot and Target. Responsible for complex order writing, billing and product inquiries/discrepancies and one-on-one customer issue resolution. Utilized proprietary computer order/billing system.Met 100% call center time and quality objectives.Handled 60-80 calls/day within per call time requirements.Recognized with >15 unsolicited customer commendations to supervisor.Chosen to handle complex State of California E911 billing issue; traveled to Sacramento and resolved issue in 2 days.Attended monthly meetings at Pepperdine University to discuss and resolve billing/ordering issues; resulted in excellent customer service rating from independent reviewer.

6 years experience performing wide array of customer service functions.Supervised 6-8 ticket agents.One-on-one customer problem solving.Knowledge of SABRE computer reservation system.

Bs, Vocational Rehabilitation, Business Administration

Education record