Jerry Webber Email & Phone Number

Irving, Texas, United States

• Applies knowledge and education while engaged with customers to diagnose source of the customer issue. • Manage documentation of high value accounts simultaneously in multiple operating programs.• Ticket documentation through analyzing probable causes for Chemistry and Immunochemistry Architect issues in order to improve workflow.• Display strong interpersonal communication skills in training new Customer Service Specialist.

Fort Worth, Texas, United States

• Created an efficient process for the preparation of reference-lab samples. • Filed and documentation of Test Not Performed. • Supply inventory and replenishment maintenance. • Communicated with pathologists to ensure proper protocols and procedures are followed.• Utilized Aseptic Technique to keep work environment sterile.

Dallas/Fort Worth Area

• Gained skills required to operate a small business that include payroll, talent assessment, creating monthly balance sheets, goal setting, and plan execution.• Coordinated multiple teams of individuals in order to meet organizational objectives.

Killeen/Temple, Texas Area

-Maintained and operated clinical chemistry, immunoassay, HPLC, and blood gas instruments and automation system-Troubleshoot QC and instrumentation issues-Worked with Point of Care to to streamline error reporting-Used Epic, SoftLab, and Instrument Manager to report results, manage add-ons, and track specimens-Communicated critical results to practitioners

Temple, Texas, United States

-Used Epic and SoftLab to accession samples, track orders, and process add-on tests-Plated specimens and prepared samples for analysis for antibiotic resistance following proper biohazard protocol-Ensured proper specimen collection and answered practitioner questions about sample processing-Ran kit tests (Strep, Flu A/B, Legionella)-Training of new lab assistant personnel