Product Support Engineer Iii
Current
Apr 2022 - Present
AeroLeads people directory · profile
Jerry Archer Email & Phone Number
Product Support Engineer III at Zscaler
at
Zscaler
1 work email found
@zscaler.com
3 phones found area 408 and 855
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Product Support Engineer III at Zscaler
Location
San Jose, California, United States
Company size
Who is Jerry Archer? Overview
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Quick answer
Jerry Archer is listed as Product Support Engineer III at Zscaler at Zscaler, a company with 2374 employees, based in San Jose, California, United States. AeroLeads shows a work email signal at zscaler.com, phone signal with area code 408, 855, and a matched LinkedIn profile for Jerry Archer.
Jerry Archer previously worked as Product Support Engineer III at Zscaler and Product Support Engineer II at Zscaler. Jerry Archer holds Bachelor'S Of Science, Telecommunications Management from Devry Institute Of Technology.
Company email context
Email format at Zscaler
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{first_initial}{last}@zscaler.com
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AeroLeads found 1 current-domain work email signal for Jerry Archer. Compare company email patterns before reaching out.
Profile bio
About Jerry Archer
Experienced Senior, Technical Account Manager (TAM) and Senior,Technical Support Engineer (TSE). Providing the highest level of resource analysis and break fix problem solving for the industry’s largest corporations. Work closely with internal cross functional teams including; Sales, Support, Engineering and Product Management to ensure our customers most critical network resources & security postures are well maintained while exceeding Service Level Agreements. Strong IT professional with a Bachelors of Science in Telecommunications Management from DeVry Institute of Technology.
Listed skills include Technical Support, Tcp/Ip, Routing, Ethernet, and 19 others.
Current workplace
Jerry Archer's current company
Company context helps verify the profile and gives searchers a useful next step.
Zscaler
7 roles · 31 years
Jerry Archer work experience
A career timeline built from the work history available for this profile.
Product Support Engineer Ii
CurrentProvide world-class post-sales technical support directly to customers and partners, and manage escalated issues that require the highest levels of technical and communicative attention
Jul 2020 - Present
Designated Support Engineer (Dse)
Provide account management and technical support to Broadcom’s largest and most valued customers. Provided initial on-site visits to onboard new Premium Support customers and occasional on-site visits to troubleshoot unique problems to their environment. Create detailed reports and host regularly scheduled status update meetings. Provide recommendations on.
Nov 2019 - May 2020
Sr. Technical Account Manager (Tam)
Same job description as the job just above this one. Since Broadcom acquired Symantec I retained the same job with only an updated job title. All other functions of the job remained the same.
Aug 2016 - Nov 2019
Sr. Technical Support Engineer (Tse)
Provided frontline technical support to Blue Coats customers on various products including; ProxySG, Content Analysis, SSL Visibility, Management Center and Blue Coat Reporter. Used different client & server Operating Systems including; Windows and Linux. Worked on cases at all technical levels while maintaining the highest customer satisfaction scores..
Jan 2009 - Aug 2016
Sr. Technical Support Engineer (Tse)
Provided 2nd level [escalation] support to our partners and sales engineers on networking products including: Layer 2-3 switches using RIP & OSPF, Layer 4-7 Alteon load balancers, and Alteon Firewalls running Check Point software. Reproduced customer reported problems in the lab, documented those problems and escalated them to engineering for further.
Jun 2004 - Jun 2009
Technical Support Engineer (Tse)
Provided 1st level support: NICs, Hubs, Layer 2-3 Switches and Network Management Software. Created Knowledge Base articles so customers and other engineers could quickly find online solutions and resolve similar problems faster.
1995 - 2001
~6 yrs
Team & coworkers
Colleagues at Zscaler
Other employees you can reach at zscaler.com. View company contacts for 2374 employees →
BS
Brijesh Singh
Colleague at Zscaler
Surrey, British Columbia, Canada, Canada
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BM
Bhakti Mahajan
Colleague at Zscaler
Delhi, India, India
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RS
Ryan Shaw
Colleague at Zscaler
Seattle, Washington, United States, United States
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CM
Cristoph Meister
Colleague at Zscaler
Munich, Bavaria, Germany, Germany
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AZ
Alejandra Zamora Sanchez
Colleague at Zscaler
Santo Domingo District, Heredia, Costa Rica, Costa Rica
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MC
Manuel Cornejo
Colleague at Zscaler
Spain, Spain
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DL
Doris Limon
Colleague at Zscaler
United States, United States
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MJ
Mridul Joshi
Colleague at Zscaler
Haldwani, Uttarakhand, India, India
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OG
Olivier Godin
Colleague at Zscaler
Le Vésinet, Île-de-France, France, France
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XX
X X
Colleague at Zscaler
Delhi, India, India
View →
Brijesh Singh
Colleague at Zscaler
Surrey, British Columbia, Canada, Canada
View →
BM
Bhakti Mahajan
Colleague at Zscaler
Delhi, India, India
View →
RS
Ryan Shaw
Colleague at Zscaler
Seattle, Washington, United States, United States
View →
CM
Cristoph Meister
Colleague at Zscaler
Munich, Bavaria, Germany, Germany
View →
AZ
Alejandra Zamora Sanchez
Colleague at Zscaler
Santo Domingo District, Heredia, Costa Rica, Costa Rica
View →
MC
Manuel Cornejo
Colleague at Zscaler
Spain, Spain
View →
DL
Doris Limon
Colleague at Zscaler
United States, United States
View →
MJ
Mridul Joshi
Colleague at Zscaler
Haldwani, Uttarakhand, India, India
View →
OG
Olivier Godin
Colleague at Zscaler
Le Vésinet, Île-de-France, France, France
View →
XX
X X
Colleague at Zscaler
Delhi, India, India
View →
1 education record
Jerry Archer education
-
Devry Institute Of Technology
FAQ
Frequently asked questions about Jerry Archer
Quick answers generated from the profile data available on this page.
What company does Jerry Archer work for?
Jerry Archer works for Zscaler.
What is Jerry Archer's role at Zscaler?
Jerry Archer is listed as Product Support Engineer III at Zscaler at Zscaler.
What is Jerry Archer's email address?
AeroLeads has found 1 work email signal at @zscaler.com for Jerry Archer at Zscaler.
What is Jerry Archer's phone number?
AeroLeads has found 3 phone signal(s) with area code 408, 855 for Jerry Archer at Zscaler.
Where is Jerry Archer based?
Jerry Archer is based in San Jose, California, United States while working with Zscaler.
What companies has Jerry Archer worked for?
Jerry Archer has worked for Zscaler, Broadcom Inc., Symantec, Blue Coat Systems, and Nortel Networks.
Who are Jerry Archer's colleagues at Zscaler?
Jerry Archer's colleagues at Zscaler include Brijesh Singh, Bhakti Mahajan, Ryan Shaw, Cristoph Meister, and Alejandra Zamora Sanchez.
How can I contact Jerry Archer?
You can use AeroLeads to view verified contact signals for Jerry Archer at Zscaler, including work email, phone, and LinkedIn data when available.
What schools did Jerry Archer attend?
Jerry Archer holds Bachelor'S Of Science, Telecommunications Management from Devry Institute Of Technology.
What skills is Jerry Archer known for?
Jerry Archer is listed with skills including Technical Support, Tcp/Ip, Routing, Ethernet, Ip, Network Security, Linux, and Qos.
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