Welcome! I’m Jerry, a motivated, analytical and driven Technical Leader:SKILLS*I bring to any role years of experience in transforming areas of service management inefficiency into dramatic shifts of operational excellence*As a professional, I observe and adhere to organizational objectives in an effort to work towards success*By nature, I possess various technical aptitudes, detailed below*I am highly skilled in promoting a positive company image rooted in professionalism, loyalty and commitment*Others would describe me as adept in delivering results consistently*I thrive both individually and in teamsHIGHLIGHTS Oversee Field Services as a DC Technician/NBU Administrator/TAM with Management Science Associates Leverage more than eight years of Data Center experience in leading a series of Data Center moves for Management Science Associates Crafted processes for the Alcoa’s first centrally-staged Client Depot, which garnered a $4M cost savings  Replaced malfunctioning hardware, laptops, desktops, printer and servers, along with software support for a series of important applications with Alcoa Staged Alcoa’s computers in alignment with site specifications and loaded appropriate software for each machine Also worked as an Intern/Desktop Support Agent with Carnegie Learning, Inc. in 2000 in addition to roles listed within this profile Currently working on ITIL Foundation CertificationTECHNOLOGYOperating Systems: Microsoft Operating System, Blackberry OS, Apple Computer Languages: Qbasic, C++, Visual BasicPC Systems & Hardware: Laptops, Desktops, Servers, Avaya Phones, Printers, Machining EquipmentSoftware: Microsoft Office/Project/Visio, Adobe Acrobat, Hummingbird Exceed, Reflections X, Remedy, Ghost