Jerry Hsu Email & Phone Number

San Jose, Ca, Us

-Interact with cross-functional team members.-Directly support the Field Service organization (internal and distributors) in their critical customer support activities through excellent problem solving, quick containment and countermeasure development, deep understanding of product function, and training-Provide hands-on product support for micro plate readers-Create, modify and maintain core product specific documentation.-Design and deliver technical training to worldwide Molecular Devices service personnel and distributors.-Represent service on product development to provide serviceability input, become a product expert, and work to prepare the service organization for product launch and ongoing support.

Oakland, Ca, Us

-Developing, enhancing, and delivering Service training programs.-Delivering Service training globally.-Documenting Service Operations best practices and performance benchmarks.-Supporting Field Service Teams and Service Centers.-Making and maintaining spare parts lists.-Writing Service bulletins, technical manuals, and other service documents.-Improving service processes.-Providing on-site and Tier 2 Service support.

San Jose, Ca, Us

-Provide service and support for the Bumblebee automated liquid handling systems and the Hive integrated systems.-Provide service and support for HiG centrifuges, Nanodrops, BNX 1536 Liquid Dispensers.-Modify existing protocols and procedures.-Actively interface with customers to troubleshoot and solve problems quickly.-Create and implement field service protocols and procedures.-Consult with R&D and manufacturing engineers to resolve system operations and maintenance issues.

-Globally supported Agilent MassHunter Qualitative and Quantitative Analysis-Globally supported Easy-Access and Walkup for ChemStation-Supported MassHunter Examiner Software-Ensured successful New Product Introductions from beginning to official release-Created training regimens for MassHunter software data analysis products.-Trained Field Service Engineers in the advanced features of the data analysis software packages.-Maintained thorough and constant communication with both software engineers and the field organization via technical documents.

Shelton, Ct, Us

-Provide hardware and software service and support to Genetic Screening instrumentation: AutoDELFIA, Waters Quattro Micro MS systems, API transferase systems, Apricot pipettors -Provide quality customer service and training to California State Government contracted labs -Ensure the continual and successful daily operations of the labs-Schedule and complete periodic preventative maintenance on all applicable instruments -Maintain concise and effective communication with labs on training, maintenance,procedures, and service-Same or next day response for service calls based on placement times

Master'S, Mba

B.S., Chemical Engineering