Jerry D Anderson Email & Phone Number

Irving, TX

• I was the second QA person at ACEP (the first having only lasted a very short time). Once again faced with building a QA program from the ground up, my roles a the company have been varied:
• Discussed and implemented QA strategies encompassing at least 15 varied and disparate web-based and mobile systems, primarily based on Dynamics 365 CRM, and primarily hosted on AWS servers.
• Performed manual API testing using Restlet/Talend.
• Attempted to implement automated functional testing with Ranorex Test Suite, though we ultimately decided that the business was no stabilized enough for test automation.
• Worked closely developers and management to "shift QA left" in the SDLC, taking QA from being an afterthought to being an integral part of all phases of development from planning to delivery
• Exercising personal initiative, I became certified as an AWS Certified Solutions Architect.

Richardson, TX

• As Service King’s first-ever software QA, I was responsible for initiating basic QA procedures within the Development department. I also worked constantly to build relationships with the developers to educate them on.
• In my first three weeks, I used Ranorex Automation Suite to retrieve thousands of lines of lost data from a third-party system after a SAN failure, saving the company several thousand dollars using an innovative.
• Interviewed, hired and nurtured a team of three direct reports, including one dedicated mobile tester.
• Served on the Change Advisory Board (CAB) to oversee all changes being pushed to production and mitigate any potential conflicts.
• Acted as mentor and SME on existing products as new teammates were brought into the QA department.
• Served as JIRA administrator, creating workflows and screen designs, and managing user accounts for the Dev department.

Coppell, TX

• As the only Quality Analyst in a company that had been without QA for months, I was responsible for test planning, development, and execution for both internal development projects and customer production projects.
• Collaborated closely with project managers and production support teams to ensure the highest quality software.
• Managed test schedules and ensure on time delivery of all testing requirements including internal system releases, customer facing applications and customer change management projects.
• Worked with development managers to identify and plan test case execution.
• Actively sought to build bridges between compartmentalized departments to further quality in all areas.

Plano, TX

• Primarily responsible for planning, creating, and maintaining automated test solutions for multiple applications related to the Title industry.
• Created more than 100 automated tests for three different software environments using the Ranorex automation suite.
• Responsible for maintenance and execution of five separate automation suites that significantly reduce testing time and allow testing of areas that were not previously tested due to resource limitations.
• Work closely with development and product managers to ensure consistent, high-quality software releases.
• Tactfully worked to educate upper management about the necessity for automated testing in the current software development environment.

Irving, TX

• Working with other QA specialists, built application test cases and executed required tests with heavy emphasis on implementing and using an automated testing approach.
• Performed thorough and detailed testing on our web-based expense management system for more than a dozen clients with unique requirements and diverse needs.
• Reported and tracked bugs & third-party issues with a high degree of detail using the JIRA bug-tracking system.
• In two years, reported more than 1000 product defects, more than any other analyst.
• Built real-world test scenarios and test data to reflect possible scenarios that our software may encounter.
• Acted as a liaison between the QA team, developers, and other departments to ensure efficient work flow and quality software development.

Placing highly-qualified IT professional with reputable companies across America.

• Performed a variety of training and supervisory functions to help build and maintain a world-class Technical Support team.
• Enabled the technical support group of 25 agents achieve a 96% overall customer satisfaction rating by conducting ongoing technical and soft-skill training, needs analysis and individual coaching.
• Created and maintained training materials and curricula for more than 20 dynamic products.
• Interviewed, hired, trained and managed a group of 30-40 seasonal support agents twice a year, with a budget of approximately $300,000.
• Proactively fostered relationships with all departments to ensure that all agents received timely, accurate training for all major changes and product enhancements before implementation.

Recruited, hired, trained and managed a group of 24-40 seasonal customer service representatives twice a year.

Served as a resource for Tier 1 agents, answering questions and solving complex problems. Provided coaching and training to help Tier 1 agents succeed in their role.

• Provided excellent customer service to our preferred corporate clients by booking multiple meeting rooms and video conferences in an accurate and timely manner.
• Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
• Built and maintained a strong rapport with several of the company's most lucrative clients.

Dallas, TX

Provide Swedish massage and on-site chair massage in the Dallas area.

Worked with the Southwest Insurance group

• Provided staff support for customer care organization including retail and wholesale order entry, revenue management, fulfillment, call center operations and implementation management.
• Developed curriculum and facilitated training classes related to internal systems.
• Represented training, billing, order entry and implementation management departments in project and process planning meetings to ensure smooth implementation of new products and processes.
• Facilitated user acceptance testing on all system upgrades and new system implementation, and provided feedback to developers and upper management when problems were found.
• Introduced methods and procedures (M&P's) to encourage efficient operation of customer care groups.

• Performed all receptionist and clerical duties for the Human Resources Department.
• Prepared employment paperwork for approximately 800 new hires yearly.
• Maintained all employee personnel filing for approximately 650 employees.
• Administered the employee services program by selling discount tickets to various events and generating reconciliation reports for the inventory and finances for that account.
• Answered employee inquiries regarding HR issues and directed them to the appropriate manager, when necessary.

Bachelor Of Education, Music

Massage Therapy