Jerry Gergel Email & Phone Number

Our goal in Customer Success is to empower our customers to achieve their objectives by maximizing the value of their Sonatype investment.

United States

Responsible for new customer Cloud deployment at ClearObject. Provide guidance to operations on customer deliverables. Coordinate customer on-boarding activities. Developed ClearObject's on-boarding practice for new customers. Report to the Project Management Office Director.Project Management responsibilities:• Work with clients to establish critical goals, or other key performance indicators and work with the customer in achieving their goals• Manage project budgets, timelines, resources, scope• Create status reports and change requests in coordination with sales & delivery, documenting project health and progress• Lead internal project team meetings and meetings with the customerCustomer Success responsibilities:• Serve as the main driver of the client relationship and project communication for both currently funded projects as well as new project opportunities• Maintain overall customer relationship, which include increasing adoption, ensuring retention, and overall customer success. Manage customer escalations.• Establish a trusted/strategic advisor relationship with customers and drive continued value of our products and services.• Proactively engage with customer to maximize customer lifetime value

Greater Detroit Area

The Strategic Account Representative is a quota carrying position with assigned accounts including Autoliv, DENSO, Magna Electronics, Harmon, Gentherm, Whirlpool, and the US Tank and Automotive Research Development Engineering Center. Create opportunity by leveraging existing customers PLM and CAD implementations extending the solution framework to include product requirements and embedded software development digital assets.Responsibilities:• To achieve assigned quota by selling PTC’s ALM Solution• Develop revenue forecast in coordination with Regional Director• Prospect and develop new accounts while maintaining sales within existing accounts• Investigate and understand the internal business processes of potential customer, and strategize, present and demonstrate a tailored technology solution• Build relationships with key executives and departmental managers• Map a strategy consisting of software, training, and implementation as a solution to those business objectives

Detroit Metropolitan Area

United States

Manager of Sales Engineering team for Rational software products. Originally hired by Telelogic in 2001 and acquired by IBM.Telelogic Manager of Application Engineering, Jan 2006 ­ Dec 2008Telelogic Pre-Sales Application Engineer, Jan 2001 - Dec 2005

United States

Originally Hired by Micro Focus in 1997 which merged with Intersolve and became Merant. Provide technical presales support on Dimensions CM, Micro Focus Workbench and Revolve. Respond to RFIs. Deliver product demonstrations.

Livonia, Mi

Dearborn, Mi

Farmington Hills, Mi

Columbus, Ohio

Bachelor Of Business Administration - Bba, Computer Science

Associate'S Degree, Computer Technology/Computer Systems Technology